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Email Customer Service Jobs in Kentucky (NOW HIRING)

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

Monitor the regional service email inbox to ensure customer inquiries are not overlooked. Coordinate with the Export department for machine registrations and relocations and update D-365 asset ...

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Email Customer Service information

See Kentucky salary details

$8

$16

$23

How much do email customer service jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for email customer service in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Kentucky? The most popular types of Email Customer Service jobs in Kentucky are:
What cities in Kentucky are hiring for Email Customer Service jobs? Cities in Kentucky with the most Email Customer Service job openings:
Infographic showing various Email Customer Service job openings in Kentucky as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Customer Account Service Representative

Malone

Louisville, KY • On-site

$21/hr

Other

Posted 24 days ago


Job description

To Apply for this Job Click Here
Job ID: 861331
Customer Account Service Representative
Location: Louisville, KY
Shift: Monday-Friday 8am-4:30pm
Pay Rate: $21/hr
Position Summary
A distribution company is looking for the right candidate to support an emergent Marketplace and Direct to Consumer business sector. The right candidate will have a good understanding of the complete order lifecycle pre- and post-sale and is able to manage consumer needs professionally and promptly. The role includes an opportunity to help design a foundation to support expected growth by selecting, configuring, and administering the right tools and software to support the growing business.
Essential Duties & Responsibilities
  • Perform order monitoring via customer interfaces and internal systems including status, tracking, and invoicing.
  • Manage order services including processing returns, issuing refunds, sending replacements, and handling general inquiries.
  • Analyze customer performance metrics including On Time, In Full, and service SLAs.
  • Own omni-channel communication with external retailers and consumers via multiple methods including phone, email, customer interfaces, and select applications.
  • Serve as communication liaison for internal sales, operations, and finance via multiple methods including phone, email, customer interfaces, and chat.
  • Administer applications used to manage the tasks associated with the role, which may include, but are not limited to, helpdesk, VOIP, and/or contact center software.
  • Always represent the brand with a high level of integrity and professionalism, especially while under pressure.
Qualifications
  • High School Diploma or equivalent.
  • Excellent written and oral communication skills that enable clear and concise exchanges with consumers, retailers, and colleagues.
  • 2 years of order management systems or integrations experience.
  • Strong conflict resolution skills.
  • Experience with workflow optimization.
  • Able to translate metrics and data into actionable items to support a growing business sector.
  • Familiarity with EDI and API technology applications.
  • Excellent multitasking ability.
  • Able to prioritize time-sensitive tasks.
Physical Requirements
  • Ability to sit for extended periods while working at a computer.
  • Frequent use of hands for typing, mousing, and phone use.
  • Ability to communicate clearly via phone, email, and other digital channels.
  • Occasional lifting of office materials up to 10-15 pounds.

Malone is an equal opportunity employer
2000051
To Apply for this Job Click Here
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