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Spectrum Customer Service Representative Jobs in Kentucky

QC Holdings-LendNation

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative LendNation is looking for an energetic, positive Full Time Customer ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative opportunity is a Full-time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

QCHI

Customer Service Representative

Louisville, KY · On-site

$14/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Customer Service Representative opportunity is a Full-time entry-level position that has great ... spectrum of loan products. To meet these customer needs, improvements in technology, product ...

Redi Mart a division of Red Hed Oil Co.

CSR

London, KY

$9 - $10/hr

As a representative of Red Hed Oil Co. the CSR is expected to present a positive image to the public in attitude and behavior when on duty. The CSR is responsible for servicing the customers needs ...

Domino's Franchise

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Franchise

Customer Service Rep

Winchester, KY · On-site

$13.75 - $18.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's Pizza

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Domino's

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Lebanon, KY · On-site

$13.75 - $18.50/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

Q5 Connections

Customer Service Representative

Louisville, KY · On-site

$15.25 - $21/hr

Customer Service Representative Louisville, Kentucky, United States $ 11.00 - 13.00 (US Dollar) About the job Customer Service Representative We are seeking a Customer Service Agent to join our team!

dbi

Customer Service Representative

Lexington, KY

$16 - $21.50/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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Spectrum Customer Service Representative information

See Kentucky salary details

$8

$16

$23

How much do spectrum customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for spectrum customer service representative in Kentucky is $16.33, according to ZipRecruiter salary data. Most workers in this role earn between $13.37 and $18.17 per hour, depending on experience, location, and employer.

What is a Spectrum Customer Service Representative?

A Spectrum Customer Service Representative is a professional who assists customers of Spectrum, a telecommunications company, with their inquiries and concerns. Their responsibilities include helping customers with billing questions, troubleshooting service issues, providing information about products and services, and processing account changes. They typically handle customer interactions over the phone, through online chat, or in person at Spectrum locations. The goal of this role is to ensure customer satisfaction and resolve issues efficiently.

What are the key skills and qualifications needed to thrive as a Spectrum Customer service representative, and why are they important?

To thrive as a Spectrum Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer applications is essential. Patience, active listening, and a positive attitude help representatives excel in handling diverse customer inquiries and resolving concerns. These skills ensure high-quality service, customer satisfaction, and efficient issue resolution in a fast-paced environment.

What are some common challenges faced by Spectrum Customer service representatives, and how can they be managed effectively?

Spectrum Customer Service Representatives often encounter high call volumes and a diverse range of customer concerns, from billing issues to technical support. Staying patient, empathetic, and adaptable is crucial for handling challenging situations and resolving customer complaints efficiently. Representatives benefit from Spectrum's comprehensive training programs and the support of a collaborative team environment, which help them navigate complex issues. Proactively using available resources and maintaining clear communication with customers and colleagues can make daily responsibilities more manageable and rewarding.

What is the difference between Spectrum Customer Service Representative vs Spectrum Sales Associate?

AspectSpectrum Customer Service RepresentativeSpectrum Sales Associate
Primary RoleAssist customers with billing, technical issues, and account inquiriesPromote and sell Spectrum services and packages to customers
Required SkillsCustomer service, communication, problem-solvingSales techniques, product knowledge, persuasion skills
Work EnvironmentCall centers, retail stores, remoteRetail stores, on-site sales events
Common CertificationsCustomer service certifications, communication skillsSales training, product knowledge certifications

While both roles involve interaction with Spectrum customers, the Customer Service Representative focuses on resolving issues and providing support, whereas the Sales Associate emphasizes promoting and selling Spectrum services. Both positions require strong communication skills but differ in their primary objectives and daily tasks.

Is Spectrum Customer Service Representative call center a good job?

A Spectrum Customer Service Representative call center job involves assisting customers with service issues, billing, and technical support, often requiring strong communication skills and familiarity with company systems. The role typically offers full-time hours, training, and opportunities for advancement, but may involve high call volumes and repetitive tasks. Overall, it can be a stable entry-level position for those interested in customer service careers.

What are popular job titles related to Spectrum Customer Service Representative jobs in Kentucky?

For Spectrum Customer Service Representative jobs in Kentucky, the most frequently searched job titles are:

What job categories do people searching Spectrum Customer Service Representative jobs in Kentucky look for?

The top searched job categories for Spectrum Customer Service Representative jobs in Kentucky are:

Spectrum Customer Service Representative jobs near you
Infographic showing various Spectrum Customer Service Representative job openings in Kentucky as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $33,957 per year, or $16.3 per hour.

Posting Job Customer Service Representative | SB Technical Support

Spectrum Business

Louisville, KY • On-site

Other

Posted 4 days ago

Spectrum rating

7.9

Company rating: 7.9 out of 10

Based on 614 frontline employees who took The Breakroom Quiz

30th of 99 rated telecommunications companies

Job description

Spectrum Customer Service Representative

Curious about a role where your problem-solving skills can truly have influence on customers every day? At Spectrum, you'll address technical questions and billing inquiries while ensuring each interaction leaves a lasting positive impression. As a trusted resource, you help elevate customer satisfaction and contribute to Spectrum's commitment to service excellence.

Responsibilities

How You'll Make an Impact

  • Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues
  • Address billing inquiries and facilitate payment processing with accuracy and professionalism
  • Present and explain Spectrum products and services to customers to ensure they understand available options
  • Manage customer interactions efficiently, consistently delivering quality and integrity
  • Document all actions and updates to customer accounts clearly and thoroughly
  • Escalate complex customer issues to management or support teams as needed for resolution
  • Participate in coaching sessions to continuously improve customer service performance
  • Comply with Spectrum's policies, procedures and work schedules

Working Conditions

  • Work in normal office conditions
Qualifications

What You'll Bring to Spectrum

Required Qualifications

Education

  • High school diploma or equivalent

Experience

  • Experience providing core technical support and customer service to external customers

Skills

  • Ability to read, write, speak and understand English

Preferred Qualifications

Experience

  • 6+ months of customer service or related experience
  • 6+ months of core technical support experience
  • 6+ months of heavy volume phone experience
  • 6+ months of working with computers and software applications
  • Experience working in cable operations or telecommunications call center

Skills

  • Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service
  • Ability to handle multiple tasks
  • Strong organization and time management skills
  • Proven interpersonal skills
  • Proficiency with PCs, Microsoft Office Suite and general intranet navigation

What Spectrum employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Spectrum logo

About Spectrum

Sourced by ZipRecruiter

Spectrum is America's fastest-growing TV, internet and voice provider. Our organization is one filled with a diverse group of hardworking people. They're committed to helping us grow, and we're committed to growing with them because making sure everyone reaches their full potential is a key part of our mission.

Industry

Technology, communication and media and telecommunications

Company size

10,000+ Employees

Headquarters location

Stamford, CT, US

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