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Customer Service Representative Manufacturing Jobs

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company located in the Chicago area. The ideal candidate will be responsible for ...

JB Poindexter & Co., Inc.

Manufacturing CSR

Reading, PA · On-site

$15.25 - $21/hr

How You Will Make an Impact The Manufacturing CSR II works directly with external customers and provides support by performing order entry, order status queries, load management, and assisting with ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a Customer Service Representative do in a manufacturing company?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a Customer Service Representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
More about Customer Service Representative Manufacturing jobs
What cities are hiring for Customer Service Representative Manufacturing jobs? Cities with the most Customer Service Representative Manufacturing job openings:
What states have the most Customer Service Representative Manufacturing jobs? States with the most job openings for Customer Service Representative Manufacturing jobs include:
What job categories do people searching Customer Service Representative Manufacturing jobs look for? The top searched job categories for Customer Service Representative Manufacturing jobs are:
Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in the United States as of June 2026, with employment types broken down into 93% Full Time, 3% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Route Service Representative (4-Day Workweek)

Route Service Representative (4-Day Workweek)

Cintas Corporation

Chelmsford, MA • On-site

$19.75 - $25.50/hr

Other

Posted 9 days ago

Cintas rating

7.7

Company rating: 7.7 out of 10

Based on 458 frontline employees who took The Breakroom Quiz

140th of 437 rated business services

Job description

Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, i Service, Representative, Sales Representative, Manufacturing, Retail, Training

What Cintas employees say

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Hours and flexibility

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