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Customer Service Representative Manufacturing Jobs

Richelieu Hardware

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of ... Our Opportunity We are currently seeking an Customer Service Representative to join our team of ...

AA2IT

Customer Service Representative

Anchorage, AK · On-site

$16.25 - $22.25/hr

Title: Customer Service Representative Location: 600 E 57th Place Anchorage AK 99518 Pay Rate: 25 ... Use the guiding principles and tools of the Manufacturing System to drive continuous improvement ...

ITW Hobart Service

Customer Service Representative

Troy, OH

$14.75 - $20/hr

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service ... SUMMARY As a Customer Service Representative (CSR), you will serve as the first point of contact ...

Lighthouse auto glass

Be Seen First

Customer Service Representative (csr)

Colorado Springs, CO · On-site

$20 - $25/hr

The Customer Service Representative (CSR) plays a vital role in maintaining customer satisfaction by providing timely and effective support. Working within a small team of 1-5 members, the CSR ...

New

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Adecco

Customer Service Representative

Erie, PA

$21 - $23/hr

As a Customer Service Representative, you will be responsible for customer service in a manufacturing setting! Apply Now if you meet the qualifications listed below! Responsibilities for this ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

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What states have the most Customer Service Representative Manufacturing jobs?

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What job categories do people searching Customer Service Representative Manufacturing jobs look for?

The top searched job categories for Customer Service Representative Manufacturing jobs are:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Richelieu Hardware

Reading, PA • On-site

$15.25 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Richelieu Hardware rating

7.3

Company rating: 7.3 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

Company Overview
Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial woodworkers, and hardware retailers including renovation superstores. Richelieu offers customers a broad mix of high-end products sourced from manufacturers worldwide. With over 150,000 product offerings, 110 distribution centers, 2 manufacturing plants, and a state-of-the-art field force that passionately serves over 100,000 customers, Richelieu continues to stand in the forefront of a dynamic and ever-changing industry.
Since 1968, Richelieu understands the significance and impact of a strong set of Core Values. Richelieu stands behind these Five Core Values that serve as the guiding principles of everything we do: Customer Focus, Innovation, Performance, Respect/Integrity/Ethics, and Ownership.
These values are what allow us to achieve our Mission: to enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
These values are what provides Richelieu the strength to live out our daily Mission: Enable our customers to profitably grow their businesses through the design and creation of exceptional kitchens, closets, and storage spaces.
Our OpportunityWe are currently seeking an Customer Service Representative to join our team of professionals.
Full time: Monday through Friday
Being a member of the Richelieu team means that you are part of something bigger than just yourself. As a growing and winning international organization that places emphasis on its people and culture, its career development opportunities, and the realization that healthy living is in part achieved by the proper balance of work and home, we are excited to be a company that our employees are passionate about! More can be found out about us at Richelieu.com as well as Richelieu YouTube.
Key ResponsibilitiesAs a critical and meaningful role within the Richelieu organization, the Customer Service Representative is primarily responsible for providing customer service support to the company by obtaining, analyzing, and verifying the accuracy of order information in a timely manner. This person will specialize in supporting our vast closet solutions. This position is also responsible for ensuring that excellent standards of service and high levels of customer satisfaction are maintained. The Customer Service Representative will report directly to the Operations Manager.
  • Answer phone calls from customers placing orders as well as provide sales quotes
  • Work closely alongside outside sales representatives with customer orders and quotes
  • Assist walk-in customers in the showroom with questions and order placement
  • Solicit new or complimentary sales for customers via phone as well as face-to-face in the showroom
  • Research product solutions for customers to solve field-project issues
  • Hours of operation are Monday to Friday dayshift.

What We Are Looking For
  • Related experience in a similar position
  • Past Plywood expierence preferred
  • Knowledge of Cabinetry, Kitchen & Bath or similar Building Materials
  • Developed customer service, problem-solving, and project management skills
  • Team-oriented, shows initiative
  • Strong sense of drive and creativity
  • AS400 experience preferred but not mandatory
  • High School graduate, some college courses preferred
  • Proficiency with Microsoft Office applications; must be able to effectively use Excel, Word, Outlook for daily responsibilities and tasks

Compensation and Benefits
  • Competitive market-based hourly pay rate
  • Group insurance program (medical, dental, vision, life, disability, etc.)
  • Employee Stock Purchase Plan with employer matching
  • 401(K) with employer matching
  • Paid vacation and holidays

We are an equal opportunity employer.

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