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Customer Service Representative Manufacturing Jobs

QPS

Customer Service Rep

Germantown, WI

$22 - $28/hr

Customer Service Representative Wage: $22.00 - $28.00/hour Shift: 1st Hours: 8:00am - 4:30pm (Flexible Start Time) We're supporting a well-established, growth-oriented manufacturing organization in ...

GRAFF

Customer Service Representative

Oak Creek, WI

$15.25 - $20.75/hr

Support field sales staff including Regional Managers and Manufacturer's Sales Reps. * ... A strong customer focus and approach with outstanding customer service skills. * The ability to ...

HR Manager

Be Seen First

Customer Service Representative

Huntley, IL · On-site

$45K - $50K/yr

Customer Service Representative - Huntley, IL $45,000 to $50,000/annually plus benefits We are one of the largest manufacturing and distribution companies across the United States. We work together ...

CFS

Customer Service Representative

Wood Dale, IL

$16 - $21.75/hr

Why The Customer Service Representative Opportunity Stands Out: • High-impact role supporting ... customer service experience (manufacturing preferred) • Bilingual in English and Spanish • ...

New

Tina'S Burritos

Customer Service Representative

Vernon, CA · On-site

$16.25 - $22/hr

Frozen Food Manufacturing / USDA Facility The Customer Service Representative (CSR) supports the Company's sales, logistics, and supply chain operations by providing high-quality customer service ...

Consolidated Metco

Customer Service Representative

Monroe, NC

$14.75 - $20.25/hr

Manufacturing-related CSR experience * Class 8/automotive and/or Plastics product experience * SAP (or another ERP system such as Oracle or JD Edwards) experience * Bilingual and able to read, write ...

New

Moonshot

Customer Service Representative

Denton, TX

$15 - $20.50/hr

Director of Sales Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team in a custom OEM electrical manufacturing environment and ...

Crown Packaging

Customer Service Representative

Dallas, TX

$16 - $21.50/hr

CUSTOMER SERVICE REPRESENTATIVE Crown Packaging Corp. is seeking an experienced Customer Service ... This involves working with manufacturers, distribution centers, warehouses and transportation ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for customer service representative manufacturing in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a Customer Service Representative do in a manufacturing company?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a Customer Service Representative in Manufacturing, and why are they important?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a Customer Service Representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
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Customer Service Representative Manufacturing jobs near you
Customer Service Representative

Customer Service Representative

ASC Engineered Solutions

Houston, TX

$15.25 - $20.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

ASC Engineered Solutions rating

6.0

Company rating: 6.0 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

Reliable Automatic Sprinkler Co. is seeking a Customer Service Representative (CSR). The Customer Service Representative is the primary point of contact for our internal and external customers, addressing inquiries, resolving issues, and providing outstanding support. The CSR plays a crucial role in ensuring customer satisfaction and maintaining Reliable Automatic Sprinkler Co.'s reputation for excellence.

How You Will Help
  • Responsible for communicating with customers via phone, email, fax, etc.
  • Provides timely and accurate information to incoming customer service orders, status, and product knowledge request
  • Processes customer orders, changes, and returns
  • Resolves customer complaints by investigating problems, developing solutions, and making recommendations
  • Works closely with the Operations Supervisor as directed
  • Reviews and maintains customer database to track information on account information, statuses, orders, and lead times
  • Provides timely feedback regarding service failures or customer concerns
  • Works closely with Sales Representatives on quotes, status of orders etc.
  • Promote a safe workplace by performing all tasks in a safe and thoughtful manner in compliance with all rules, procedures, instructions, devices, equipment and use of appropriate personal protective equipment. Maintain vigilance for any hazardous conditions or practices in the workplace and immediately report any unsafe conditions or practice to your supervisor
  • Performs other duties as directed
What You Will Bring
  • Strong communication and interpersonal skills
  • Outstanding customer service skills
  • Excellent time management ability
  • Ability to handle adversity and conflict with successful outcomes
  • Outstanding attention to detail and accuracy
  • Possesses strong commitment to team environment while working well with others
  • Works systematically and logically to resolve problems
  • Understanding of common business practices relating to pricing, terms, shipment, taxes and payment for products and services
  • Knowledge of technical details of the company product
  • Proficient in computer data entry
  • Proficient in Microsoft Office and Dynamics 365
Qualifications
  • Associates' Degree in Business and/or Related Field
  • 2 + years of Customer Service experience in the manufacturing or construction industry
What We Offer
  • Medical, Dental, Vision and FSA are available 30 days following your start date
  • 401k with company match is available after 90 days of employment
  • Company-provided Life Insurance is provided for after 90 days of employment
  • 3 PTO days after 60 days of employment (hourly and non-exempt positions only)
  • 2 weeks of vacation after 6 months of employment
  • 10 paid holidays - including your birthday!
  • Paid weekly
About Reliable Automatic Sprinkler Co., Inc

As a family-oriented private company, Reliable Automatic Sprinkler offers a welcoming and supportive work environment that values hard work, integrity, and teamwork. We manufacture all our fire protection valves and sprinklers in Liberty, South Carolina. This flagship advanced manufacturing facility houses our Product Development, Engineering, Quality Assurance, Manufacturing, Product Technology, HR, Marketing, Procurement, and Shipping teams. Our regional sales and distribution centers are across the U.S. and worldwide. Apply Now

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