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Customer Service Representative Manufacturing Jobs in California

Confidental

CSR-Manufacturing

Corona, CA · On-site

$25 - $27/hr

Job Overview We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of ...

Sunrise Systems

Customer Service Representative

Brea, CA · On-site

$22 - $22.50/hr

Our client, a leading Medical Device manufacturing company, is looking for a Customer Service Representative. This is for an initial duration of 05 months and is located at Brea, CA. Job Title:

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Fix Auto

Customer Service Representative (CSR)

Oceanside, CA · On-site

$17 - $23/hr

Job Overview A CSR or Customer Service Rep is responsible for communicating with the customer, assisting the Repair Planners with the Repair Order File Management and all administrative fields. A ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Metal Sales Manufacturing

CUSTOMER SERVICE REP

Fontana, CA · On-site

$16.25 - $22.25/hr

Metal Sales is the nation's largest manufacturer of metal roofing and building systems with 21 locations across America. Our New Albany, IN branch has an opening on our Customer Service team, and we ...

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Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service representative manufacturing in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.
What are popular job titles related to Customer Service Representative Manufacturing jobs in California? For Customer Service Representative Manufacturing jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative Manufacturing jobs in California look for? The top searched job categories for Customer Service Representative Manufacturing jobs in California are:
Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in California as of August 2026, with employment types broken down into 90% Full Time, and 10% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

CSR-Manufacturing

Confidental

Corona, CA • On-site

$25 - $27/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Job description:

Job Overview

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to support our metal manufacturing operations. This role serves as the primary point of contact for customers, coordinating order processing, production communication, and delivery schedules while ensuring excellent service and accuracy.

The ideal candidate will have strong communication skills, experience in a manufacturing or industrial environment, and the ability to manage multiple priorities in a fast-paced setting.

Key Responsibilities Customer Support & Order Management

  • Serve as the primary contact for customer inquiries regarding orders, pricing, lead times, and product availability
  • Process customer purchase orders accurately and enter orders into the ERP system
  • Communicate order confirmations, changes, and updates to customers in a timely manner
  • Resolve customer concerns related to deliveries, product specifications, and service issues

Manufacturing & Production Coordination

  • Coordinate with production, shipping, and scheduling teams to ensure customer requirements are met
  • Monitor order progress and proactively communicate delays or changes in delivery schedules
  • Support coordination of custom or specialty metal product orders, ensuring specifications are clearly documented

Documentation & Administrative Support

  • Maintain accurate customer records, order files, and communication logs
  • Prepare and distribute invoices, shipping documents, and related paperwork as needed
  • Assist with reporting, customer forecasts, and internal documentation

Required Qualifications Education & Experience

  • High school diploma or GED required; Associate degree preferred
  • 2+ years of customer service experience, preferably in manufacturing, industrial, or metal processing environments
  • Experience working with ERP or order entry systems

Technical Skills

  • Proficiency in Microsoft Office (Excel, Outlook, Word)
  • Ability to read and interpret purchase orders, shipping documentation, and basic product specifications
  • Familiarity with manufacturing terminology and workflows is a plus

Professional Skills

  • Strong verbal and written communication skills
  • Excellent organizational skills with attention to detail
  • Ability to multitask and prioritize in a fast-paced production environment
  • Strong problem-solving skills and customer-focused mindset
  • Ability to work collaboratively with internal departments

Preferred Qualifications

  • Experience in metal manufacturing, aluminum extrusion, steel processing, or industrial distribution
  • Knowledge of logistics, shipping coordination, and production scheduling
  • Bilingual (English/Spanish) is a plus

Work Environment & Physical Requirements

  • Office-based role with frequent communication with plant and production teams
  • Ability to work in a manufacturing environment when needed
  • Must be able to sit

Benefits:


  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off
  • Vision insurance


Work Location: In person