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Customer Service Representative Manufacturing Jobs in Michigan

US Farathane

Customer Service Representative

Orion, MI · On-site

$14.75 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

US Farathane is seeking an experienced Customer Service Rep at our Orion, Michigan manufacturing facility. The Customer Service Representative is responsible for providing the main line of ...

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All JobsCustomer Service Representative Manufacturing JobsCustomer Service Representative Manufacturing Jobs in Michigan

Customer Service Representative Manufacturing information

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How much do customer service representative manufacturing jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer service representative manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What are popular job titles related to Customer Service Representative Manufacturing jobs in Michigan?

For Customer Service Representative Manufacturing jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Manufacturing jobs in Michigan look for?

The top searched job categories for Customer Service Representative Manufacturing jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Representative Manufacturing jobs?

Cities in Michigan with the most Customer Service Representative Manufacturing job openings:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Social Influence LLC

Kentwood, MI • On-site

$18 - $20/hr

Full-time

Re-posted 11 days ago

Job description

Shift: Monday-Friday 8:00AM-4:30PM
Pay Range: $18-$20
Equipment:
ERP system experience preferred - willing to be certified.
Job Description
  • Customer Service Rep/Outside Sales Support

Role Summary
  • We are seeking a detailed orientated and customer- focused Customer Service Rep/Outside
  • Sales Support to join our team. The CSR will support the Outside Sales Representatives and is responsible for order entry and primary day-to-day customer communication. They are also responsible for accurately and promptly entering orders so our production team can create a quality product matching the customers specifications. This role requires excellent communication, strong organizational skills, and a good understanding of manufacturing workflows.

Responsibilities
  • Works directly and supports assigned Outside Sales Representative
  • Audits orders received for price, quantity and delivery
  • Respond to customer inquires via phone, email, and online portals in a professional and
  • timely manner.
  • Enter and manage customer orders using ERP order management systems
  • Coordinates and assists Graphic Design department with customer artwork and artwork
  • proofing.
  • High attention to detail- able to easily catch spelling and pricing difference.
  • Checks and maintains customer inventory in the database as well as in the warehouse.
  • Provide accurate pricing, lead times, and product information.
  • Coordinate with production, shipping, and sale teams to ensure customer specifications
  • and delivery deadlines are met.
  • Handle changes, cancellations, and adjustments to orders efficiently.
  • Proactively communicate with customers about order status, delays, or issues.
  • Resolve complaints or concerns with a focus on customer satisfaction and retention.
  • Proactively assist finance team regarding collections on past dues, COD and other
  • special payment terms.

Skills
  • High school diploma or equivalent required, associate or bachelors degree preferred.
  • Ability to work in an open office environment.
  • Ability to work in a fast-paced environment with shifting priorities / adaptable/ ability to
  • work under pressure
  • ERP system experience preferred - willing to be certified.
  • Attention to detail and well organized
  • Familiarity with printing process, materials, or label production a plus.
  • Decision making capability and able to work independently with minimal supervision
  • after training.
  • Able to multitask and work on multiple projects
  • Problem solving and analytical skills
  • Ability to respond to common inquires or complaints from customers
  • Ability to solve practical problems and deal with a variety of concrete variables in
  • situations where only limited standardization exits.
  • Experience with Microsoft Office Suite particularly Outlook & Excel

$18 - $20 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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