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Customer Service Representative Manufacturing Jobs in Michigan

Wieland

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution ... The Customer Service Representative will serve as a customer-facing representative with advanced ...

GLT Packaging

Be Seen First

Customer Service Representative

Grand Rapids, MI · On-site

$20 - $28/hr

... service to accounts, customers, and sales representatives. You will also provide support and ... Company Description GLT Packaging is a leading manufacturer of high-quality corrugated packaging ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will ... Ability to occasionally traverse through office and/or manufacturing locations . * Capability to ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will ... Ability to occasionally traverse through office and/or manufacturing locations . * Capability to ...

Airliquidehr

Customer Service Representative

Grandville, MI

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will ... Ability to occasionally traverse through office and/or manufacturing locations . * Capability to ...

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All JobsCustomer Service Representative Manufacturing JobsCustomer Service Representative Manufacturing Jobs in Michigan

Customer Service Representative Manufacturing information

See Michigan salary details

$8

$16

$23

How much do customer service representative manufacturing jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service representative manufacturing in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Representative Manufacturing vs Customer Support Specialist Manufacturing?

AspectCustomer Service Representative ManufacturingCustomer Support Specialist Manufacturing
Required CredentialsHigh school diploma; some roles may prefer certifications in customer serviceHigh school diploma; certifications in customer support or technical areas may be beneficial
Work EnvironmentOffice setting, call centers, or production facilitiesOffice or technical support centers, often with direct interaction with customers and technical teams
Employer & Industry UsageManufacturing companies, factories, and production plantsManufacturing firms, especially those with technical products or complex machinery
Common Search & Comparison IntentCustomer Service Representative Manufacturing vs Customer Support Specialist Manufacturing

Both roles involve assisting customers, but Customer Service Representatives focus on general inquiries and order processing, while Customer Support Specialists often handle technical issues and product troubleshooting. The choice depends on whether the role emphasizes customer interaction or technical support within manufacturing settings.

What does a customer service representative do in manufacturing?

A Customer Service Representative (CSR) in a manufacturing company acts as the primary point of contact between the company and its customers. Their main responsibilities include processing orders, answering product inquiries, handling complaints, and ensuring customer satisfaction throughout the order fulfillment process. They often coordinate with production, shipping, and sales departments to provide accurate updates and resolve any issues that may arise. Additionally, they may assist with after-sales support and help maintain long-term customer relationships. Effective communication and problem-solving skills are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative in manufacturing?

To thrive as a Customer Service Representative in Manufacturing, you need strong communication skills, familiarity with manufacturing processes, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, order entry systems, and Microsoft Office is commonly required. Excellent problem-solving abilities, patience, and the capacity to manage multiple tasks under pressure are valuable soft skills in this role. These skills enable representatives to efficiently handle customer inquiries, resolve issues, and support smooth operations between clients and the production team.

How does a customer service representative in manufacturing typically interact with production and logistics teams?

Customer Service Representatives in manufacturing often serve as the primary liaison between customers and internal teams, such as production and logistics. They regularly coordinate with production to ensure orders are processed on time and with logistics to track shipments and resolve delivery issues. This collaboration helps address customer concerns quickly, provide accurate information on order status, and manage expectations regarding lead times. Strong communication and organizational skills are essential for managing these cross-functional interactions effectively.

What are popular job titles related to Customer Service Representative Manufacturing jobs in Michigan?

For Customer Service Representative Manufacturing jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative Manufacturing jobs in Michigan look for?

The top searched job categories for Customer Service Representative Manufacturing jobs in Michigan are:

What cities in Michigan are hiring for Customer Service Representative Manufacturing jobs?

Cities in Michigan with the most Customer Service Representative Manufacturing job openings:

Customer Service Representative Manufacturing jobs near you
Infographic showing various Customer Service Representative Manufacturing job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

Wieland

Roseville, MI • On-site

$14.50 - $19.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Job description

Overview
Wieland - Creating Value for Generations!
Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. To us, metal is more than material.
Wieland's Cultural Values
Wieland's culture is what makes for a fun and rewarding place to work! As a company, we benefit daily from our employees' knowledge and abilities. With our cultural vision, we place our core values at the heart of everything we do: safety, ambition, optimism, reliability, ownership, diversity, & respect.
Wieland is hiring a Customer Service Representative. The Customer Service Representative will serve as a customer-facing representative with advanced quoting, technical product knowledge, and revenue-impacting responsibilities. This role is located in Roseville, MI and will be fully on-site.
Responsibilities
Customer Service Representative Responsibilities:
  • Prepare and present customer quotes, including technical or specialty products
  • Support pricing, returns, and credit processes
  • Serve as a technical resource for products and applications
  • Support purchasing and inventory decisions
  • Manage assigned customer accounts
  • Coordinate expediting, forecasting, and delivery commitments
  • Communicate priorities and support resolving issues across production, purchasing, and logistics
  • Participate in contract review and customer portal management
  • Identify process improvements within customer workflows
  • Enter and maintain customer orders accurately in ERP/CRM systems
  • Respond to routine customer inquiries regarding order status and delivery dates
  • Maintain customer records and documentation
  • Escalate issues by established guidelines
  • Provide coverage support for other CSRs as assigned

Customer Service Representative Qualifications:
  • High school diploma or equivalent required
  • Associate's or higher preferred
  • 3+ years of related experience preferred
  • Proficient / Basic Computer Skills (Microsoft Suite)
  • ERP / MRP System proficiency preferred
  • Quality Awareness
  • Problem Solving and Root Cause Analysis
  • Cross-functional Coordination
  • Excellent Communication Skills
  • Continuous Improvement Mindset
  • Excellent Time Management and Adaptability
  • Attention to Detail and Accountability

Qualifications
Joining Wieland's team gives you...
  • Benefits - Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
  • Retirement Savings - 401(k) contribution + match.
  • Work/Life Balance - Paid Vacation & Holidays.
  • Growth Opportunities - We have over 9,000+ employees worldwide and 40+ locations in North America alone. Growth opportunities are limitless!
  • Wellness Programs - Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts as well as HSA employer contributions based on your status within the program.
  • Sustainability- Wieland continues to break ground with eco-friendly solutions and push the barrier in sustainability for future generations

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.

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