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Unlicensed Customer Service Representative Jobs in Michigan

A1 Services

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Q5 Connections

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Dupont

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

DuPont

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Universal Staffing

Customer Service Representative

Oxford, MI

$13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Job Summary The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or ...

Universal Staffing

Customer Service Representative

Oxford, MI

$13/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Customer Service Representative Job Summary The Customer Service Representative is responsible for daily communication with customers regarding their orders, delivery issues, product questions or ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Michigan

Unlicensed Customer Service Representative information

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support without requiring specialized certifications. However, some industries or companies may require specific training or certifications depending on the nature of the services provided.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Michigan?

For Unlicensed Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Michigan look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Unlicensed Customer Service Representative jobs?

Cities in Michigan with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

Harbor Shores Insurance & Financial

South Haven, MI • On-site

$60K - $75K/yr

Full-time

Medical, Dental, Vision, PTO

Posted 10 days ago

Job description

At Harbor Shores Insurance Financial, we believe that protecting your future shouldn't feel like a chore. Tucked away in the beautiful lakeside community of South Haven, Michigan, our office serves as a neighborly hub for families and businesses looking for peace of mind. We are looking for a Customer Service Representative who genuinely enjoys connecting with people and wants to be the friendly voice our clients rely on. This isn't just about processing paperwork; it is about building trust within our community and ensuring that when life throws a curveball, our clients feel fully supported. You will play a vital role in our daily operations, acting as the heartbeat of our client relations. If you are someone who finds joy in solving problems, enjoys a steady, positive office rhythm, and wants to work in a place where your professional development is genuinely encouraged, you will fit right in. We invite you to bring your kindness and your expertise to our team as we continue to serve the South Haven area with honesty and care.

Responsibilities
  • Act as the primary point of contact for our policyholders, helping them navigate their coverage options with clarity and patience.
  • Review existing client accounts to ensure their protection plans remain aligned with their life changes.
  • Process routine policy updates, billing inquiries, and certificates of insurance with a high degree of accuracy.
  • Collaborate with our insurance advisors to gather necessary documentation for new policies or renewals.
  • Document client interactions and changes in our database to ensure our team is always informed.
  • Foster a welcoming office environment by greeting visitors and maintaining a professional, helpful presence.
Requirements
  • Active Michigan Property Casualty Insurance License (unlicensed candidates may apply if willing to obtain license within the first month of employment)
  • Two or more years of experience in customer service, administrative, or office setting.
  • Clear, empathetic communication skills when speaking with clients over the phone or in person.
  • Solid understanding of Microsoft Office Suite and agency management systems.
  • Strong attention to detail and ability to track multiple client requests simultaneously.
  • Associate degree or higher, or equivalent professional certification.
  • Understanding of modern technology uses, including AI
Benefits
Paid Time Off (PTO)###Dental Insurance###Vision Insurance###Health Insurance###Hands on Training###Mon-Fri Schedule###Career Growth Opportunities###