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Unlicensed Customer Service Representative Jobs in Michigan

LoanMax

Customer Service Representative

Center Line, MI · On-site

$15 - $17/hr

  • Medical

  • PTO

LoanMax- Customer Service Representative Are you looking for a stable, full-time, entry-level position with career potential? If so, you've come to the right place! ***We are currently hiring for our ...

State Savings Bank

Customer Service Representative

Beulah, MI · On-site

$15.25 - $21/hr

Customer Service Representative A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient ...

Miller Warehousing Services, Inc.

Be Seen First

Customer Service Representative

Jackson, MI · On-site

$18.75 - $25/hr

  • Medical

  • Life

  • Retirement

  • PTO

If you have experience as an inside Customer Service Representative, then we want YOU to Apply Now ! Apply Now if you want to join the Trinity Holding, Inc. team! Trinity Holding, Inc. offers: * $18 ...

Wieland Group

Customer Service Representative

Roseville, MI · On-site

$14.50 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative Job Location US-MI-Roseville ID 2026-4219 # of Openings 1 Posted Date 3 hours ago(8/6/2026 4:23 PM) Overview Wieland - Creating Value for Generations! Wieland is a ...

Emterra Environmental USA

Customer Service Rep

Flint, MI · On-site

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Customer Service Representative Emterra Environmental USA Corp is a leading provider of integrated recycling resource management and waste disposal solutions to various sectors, including industrial ...

dbi

Customer Service Representative

Saginaw, MI · On-site

$15 - $20.25/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

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All JobsUnlicensed Customer Service Representative JobsUnlicensed Customer Service Representative Jobs in Michigan

Unlicensed Customer Service Representative information

What is an unlicensed customer service representative?

An Unlicensed Customer Service Representative is a professional who assists customers with inquiries, concerns, and requests related to a company's products or services, but does not hold any specialized licenses required for regulated activities (such as selling insurance or financial products). They typically handle general customer support, provide information, process orders, and resolve issues. Since they are unlicensed, they are restricted from offering specific advice or services that require a professional license. Their main focus is on delivering excellent customer service and ensuring customer satisfaction.

What are the key skills and qualifications needed to thrive as an unlicensed customer service representative?

To thrive as an Unlicensed Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic office applications is typically required. Patience, active listening, and a positive attitude are standout soft skills in this role. These competencies are crucial for effectively resolving customer inquiries, ensuring satisfaction, and maintaining a professional company image.

What are some typical challenges faced by unlicensed customer service representatives, and how can they be addressed?

Unlicensed Customer Service Representatives often encounter challenges such as handling complex customer inquiries that may require licensed input, maintaining compliance with company and industry policies, and managing high call volumes. To address these, representatives should become proficient in identifying when to escalate cases to licensed colleagues, stay up to date on relevant procedures, and develop strong communication and organizational skills. Many companies provide regular training and support, fostering a collaborative environment where team members can seek guidance and share best practices.

What is the difference between Unlicensed Customer Service Representative vs Licensed Customer Service Representative?

AspectUnlicensed Customer Service RepresentativeLicensed Customer Service Representative
CredentialsNo licensing or certifications requiredRequires specific licenses or certifications depending on industry
Work EnvironmentCall centers, retail, online supportFinancial institutions, insurance companies, healthcare
Employer & Industry UsageCommon in retail and general customer supportCommon in regulated industries like finance and insurance

The main difference is that unlicensed customer service representatives do not need specific licenses, making their roles more general and accessible. Licensed representatives work in regulated industries requiring certifications, often handling more complex or sensitive issues. Understanding these differences helps job seekers identify roles suited to their credentials and career goals.

Do you need a license to be an unlicensed customer service representative?

Unlicensed customer service representatives typically do not need a license to perform their duties, as the role generally involves assisting customers, answering questions, and providing support without requiring specialized certifications. However, some industries or companies may require specific training or certifications depending on the nature of the services provided.

What are popular job titles related to Unlicensed Customer Service Representative jobs in Michigan?

For Unlicensed Customer Service Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Unlicensed Customer Service Representative jobs in Michigan look for?

The top searched job categories for Unlicensed Customer Service Representative jobs in Michigan are:

What cities in Michigan are hiring for Unlicensed Customer Service Representative jobs?

Cities in Michigan with the most Unlicensed Customer Service Representative job openings:

Unlicensed Customer Service Representative jobs near you
Infographic showing various Unlicensed Customer Service Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Representative

State Savings Bank

Traverse City, MI • On-site

$16.25 - $22.25/hr

Other

Re-posted 4 days ago

Job description

Customer Service Representative

A State Savings Bank Customer Service Representative exemplifies a "Yes, I can!" approach to customer service and is responsible for providing prompt and efficient service when handling customer transactions. A Customer Service Representative is expected to be available to work Monday through Saturday.

Tasks

· Accurately process transactions such as check cashing, deposits/withdrawals, and loan payments.

· Issue Money Orders, Cashier's Checks, and Gift Cards.

· Balance cash drawer with minimal or no discrepancies.

· Responsibly buy and sell cash to main vault to stay within set drawer limits.

· Accurately prepare and transmit transaction ticket work.

· Identify counterfeit money.

· Cash US Savings Bonds.

· Answer telephones, file paperwork, and maintain office supplies.

· Answer basic customer inquiries regarding interest rates, service charges, and account history.

· Cross-sell bank products and services and refer customers to appropriate areas as needed.

· Follow bank policies and procedures.

· Maintain professional, business-like appearance.

· Perform other tasks requested by supervisor related to daily operations of the bank.

Requirements

· At least 18 years of age

· High school or higher education level

· Excellent customer service skills

· Strong communication skills

· Computer skills

· Cash-handling experience

· Ability to work well under pressure

· Accurate and well-organized

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