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Chat Representative Jobs in Michigan (NOW HIRING)

TTEC

Concierge Customer Service Representative

Dearborn, MI · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Concierge Customer Service Representative Apply now Save jobSaved job Drive your career forward ... chat, or online chat. Youll play a key role in creating meaningful, accessible, and seamless ...

Hired In Michigan Community Empowerment

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Customer Service Representative $20-$35 Per Hour

Auburn Hills, MI · On-site

$20 - $35/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Service Representative $20-$35 Per Hour | Paid Training Your Voice Can Build Your Career ... Responsibilities * Assist customers by phone, chat, or email * Resolve customer concerns * Process ...

PFCU

Contact Center Representative

Durand, MI

$10K/mo

The Contact Center Representative will assist members on the telephone, e-mail or chat with their financial transactions or inquiries. Troubleshoot and answer members' questions regarding their ...

PFCU

Contact Center Representative

Portland, MI · On-site

$10K/mo

The Contact Center Representative will assist members on the telephone, e-mail or chat with their financial transactions or inquiries. Troubleshoot and answer members' questions regarding their ...

Percepta

Concierge Customer Service Representative

Dearborn, MI · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Concierge Customer Service Representative (specializing in the automotive industry) working ... or online chat. You'll play a key role in creating meaningful, accessible, and seamless ...

Percepta

Concierge Customer Service Representative

Dearborn, MI · On-site

$16 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Concierge Customer Service Representative (specializing in the automotive industry) working ... or online chat. You'll play a key role in creating meaningful, accessible, and seamless ...

ASCENSUS

Bilingual Call Center Representative

Detroit, MI · Remote

$19/hr

  • Retirement

They are responsible for providing high quality service to all callers using phone, email or chat.Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Ascensus

Bilingual Call Center Representative

Detroit, MI · On-site

$19/hr

  • Retirement

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

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Showing results 21-40

All JobsChat Representative JobsChat Representative Jobs in Michigan

Chat Representative information

See Michigan salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for chat representative in Michigan is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.10 per hour, depending on experience, location, and employer.

What is a chat representative?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What does a chat representative do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What are the key skills and qualifications needed to thrive as a chat representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by chat representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs

What are the most commonly searched types of Chat Representative jobs in Michigan?

The most popular types of Chat Representative jobs in Michigan are:

What are popular job titles related to Chat Representative jobs in Michigan?

For Chat Representative jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Chat Representative jobs in Michigan look for?

The top searched job categories for Chat Representative jobs in Michigan are:

What cities in Michigan are hiring for Chat Representative jobs?

Cities in Michigan with the most Chat Representative job openings:

Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $38,449 per year, or $18.5 per hour.

Customer Care Representative

State Savings Bank

Traverse City, MI • On-site

$15.75 - $21.50/hr

Full-time

Re-posted 18 days ago

Job description

Description

The Customer Care Representative is responsible for answering telephone call inquiries and promoting State Savings Bank products and services. This person will research and resolve issues or concerns as they relate to State Savings Bank products and services to ensure customer satisfaction and retention. The Customer Care Representative will perform various tasks including transferring funds, providing account balances, resetting passwords and troubleshooting basic online banking, mobile banking and bill pay questions. They will handle all customer interactions (external and internal) in a professional manner and build relationships using our "Yes, I can!" service approach through all channels of communication.  

This is an in-person position in Traverse City, Michigan.

Requirements

 Qualifications

Retail Banking Experience preferred

Proven organizational and customer service skills

Good interpersonal, communication and computer skills

Professional writing skills

Intermediate level of Excel knowledge helpful, but not required


Key Responsibilities

Communicates professionally with customers via telephone, email, chat, and/or regular mail.

Performs customer service by answering telephone calls concerning customer account information, inquiries, problems, concerns, transferring funds, adding accounts, placing stop payments, and answering general questions.

Performs the functions necessary to complete customer requests such as preparing documents, researching problems, processing check orders, changing addresses, transferring funds, placing stop payments, and contacting other areas when necessary for further information.

Provides customer support for the electronic delivery channels to include online banking, bill payment and mobile banking.

Provides information on accounts, services, hours, locations, and policies of the Bank.

Explains and promotes bank products and services.

Provides customer support through telephone and secure message channel including resolving issues related to retail and electronic banking activities.

Discovers customer needs through conversations, questions, and review of their accounts.

Provides assistance and training to branch personnel regarding electronic banking procedures.

Maintains knowledge of retail banking policies and procedures. 

Processes reports for manual and risk related tasks managed by Customer Care.

Assists manager with special projects as needed.

Some extended hours and Saturdays required.

Apply