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Chat Representative Jobs in Michigan (NOW HIRING)

Feldman Chevrolet of Novi

BDC Representative - Sales

Novi, MI · On-site

$14 - $18.75/hr

As a BDC (Business Development Center) Representative for Feldman Autmotive, you will play a ... Responsibilities: - Handle incoming phone calls, emails, and chat inquiries from potential and ...

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Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

Customer Service Representative (04BHD) US-MI- DearbornDescription At Percepta, we deliver award ... online chat. During a Typical Day, You'll * Provide an exceptional member experience in every ...

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Ascensus

Call Center Representative

Detroit, MI · On-site

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat. Call Center Representatives handle requests provide explanations regarding benefits and plan ...

ASCENSUS

Call Center Representative

Detroit, MI · Remote

$19/hr

They are responsible for providing high quality service to all callers using phone, email or chat.Call Center Representatives handle requests provide explanations regarding benefits and plan ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

As a Customer Service Representative (specializing in the automotive industry) working on-site in ... online chat. During a Typical Day, You'll * Provide an exceptional member experience in every ...

Percepta

Customer Service Representative

Dearborn, MI · On-site

$22/hr

As a Customer Service Representative (specializing in the automotive industry) working on-site in ... online chat. During a Typical Day, You'll * Provide an exceptional member experience in every ...

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Showing results 1-20

All JobsChat Representative JobsChat Representative Jobs in Michigan

Chat Representative information

See Michigan salary details

$10

$18

$29

How much do chat representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for chat representative in Michigan is $18.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $20.10 per hour, depending on experience, location, and employer.

What are Chat Representatives?

Chat Representatives are customer service professionals who assist customers through online chat platforms. They answer inquiries, resolve issues, and provide information about products or services in real-time. Their role is crucial for companies that offer live chat support, ensuring customers receive prompt and effective help. Chat Representatives need strong communication skills, the ability to multitask, and a good understanding of the company's offerings. They often work remotely or in call centers, handling multiple conversations at once.

What are the key skills and qualifications needed to thrive as a Chat Representative, and why are they important?

To thrive as a Chat Representative, you need excellent written communication, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving skills, patience, and the ability to multitask help you stand out in this role. These skills ensure efficient resolution of customer inquiries and contribute to positive customer experiences and brand reputation.

What are some common challenges faced by Chat Representatives, and how can they be managed effectively?

Chat Representatives often encounter challenges such as managing multiple chat conversations simultaneously, addressing complex customer issues in real-time, and maintaining a friendly tone under pressure. To handle these effectively, it helps to develop strong multitasking and time-management skills, utilize quick-access resources like FAQs or knowledge bases, and practice clear, concise written communication. Regular training and support from supervisors can also make it easier to stay updated on products and best practices, ultimately leading to more efficient problem-solving and higher customer satisfaction.

What Does a Chat Representative Do?

Chat representatives provide online customer service through a live chat support system. Your specific job duties vary, depending on your company and industry. But general responsibilities may include using online chat portals to answer questions, resolve payment issues, or help customers place orders. Technical chat representatives may help customers fix or solve problems they have with their electronics or service systems. Most chat representatives focus on communicating through text chat systems and email, but companies may also ask you to use a voice chat system. Chat representatives may work in a customer support facility, an office, or remotely from home.

What is the difference between Chat Representative vs Customer Service Agent?

AspectChat RepresentativeCustomer Service Agent
CredentialsHigh school diploma or equivalent; some roles may prefer customer service certificationsHigh school diploma or equivalent; customer service certifications are common
Work EnvironmentOnline or remote chat platforms, customer support centersCall centers, retail stores, online support
Industry UsageCommon in e-commerce, tech support, and online servicesWidespread across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles, skills, and job requirementsSimilar roles, career progression, and differences

Both Chat Representatives and Customer Service Agents focus on assisting customers, often requiring similar skills and certifications. The main difference lies in the communication medium: Chat Representatives primarily handle online chat support, while Customer Service Agents may work via phone, email, or in person. Understanding these distinctions helps job seekers find roles aligned with their skills and preferences.

More about Chat Representative jobs
What are the most commonly searched types of Chat Representative jobs in Michigan? The most popular types of Chat Representative jobs in Michigan are:
What are popular job titles related to Chat Representative jobs in Michigan? For Chat Representative jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Chat Representative jobs in Michigan look for? The top searched job categories for Chat Representative jobs in Michigan are:
What cities in Michigan are hiring for Chat Representative jobs? Cities in Michigan with the most Chat Representative job openings:
Chat Representative jobs near you
Infographic showing various Chat Representative job openings in Michigan as of June 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $38,449 per year, or $18.5 per hour.
BDC Representative - Sales

BDC Representative - Sales

Feldman Chevrolet of Highland

Highland, MI • On-site

$13.75 - $18.50/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Description

As a BDC (Business Development Center) Representative for Feldman Automotive, you will play a crucial role in ensuring our customers have a positive experience from the moment they inquire about our products and services. Your excellent communication skills and ability to multitask will allow you to excel in this position and contribute to the success of our dealership. 


Responsibilities:

- Handle incoming phone calls, emails, and chat inquiries from potential and existing customers with professionalism and efficiency

- Schedule appointments for customers with our sales team and ensure the necessary information is documented accurately

- Follow up with customers to ensure their needs are met and ensure customer satisfaction

- Update customer information in our database and maintain accurate records of customer interactions

- Collaborate with other departments to ensure seamless customer service experience



Requirements

- Excellent verbal and written communication skills

- Ability to multitask and work in a fast-paced environment

- Proficient in computer skills, including Microsoft Office and customer relationship management (CRM) software

- Strong attention to detail and ability to accurately document information

- Previous experience in customer service or call center environment preferred

- Automotive industry knowledge is a plus



Benefits

Medical, Dental, Vision Insurance

Life Insurance and AD&D

401k

Critical Illness Insurance

Accident Insurance

Short and Long Term Disability


We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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