ZipRecruiter

Log In

1

Telephone Customer Service Jobs in Michigan (NOW HIRING)

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will ... Answers and responds to incoming telephone inquiries from our customers. * Facilitates sales taking ...

Airgas

Customer Service Representative

Grandville, MI · On-site

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will ... Answers and responds to incoming telephone inquiries from our customers. * Facilitates sales taking ...

Airliquidehr

Customer Service Representative

Grandville, MI

$14.25 - $19.50/hr

R10096751 Customer Service Representative (Open) Location: Grandville, MI - Retail shop How will ... Answers and responds to incoming telephone inquiries from our customers. * Facilitates sales taking ...

GFL Environmental

Customer Service Rep

Traverse City, MI · On-site

$16 - $21.75/hr

Provide excellent customer service and professionalism to all customers via telephone, email, and web support Answer or place calls to customers to learn about and/or address their needs, concerns ...

GFL Environmental

Customer Service Rep

Traverse City, MI · On-site

$16 - $21.75/hr

Key Responsibilities: • Provide excellent customer service and professionalism to all customers via telephone, email, and web support • Answer or place calls to customers to learn about and/or ...

GFL Environmental

Customer Service Rep

Traverse City, MI · On-site

$16.25 - $22.25/hr

Key Responsibilities: • Provide excellent customer service and professionalism to all customers via telephone, email, and web support • Answer or place calls to customers to learn about and/or ...

Associa

Customer Service Representative

Ann Arbor, MI · On-site

$16 - $21.50/hr

Provides customer service support. Under moderate supervision, work may involve contact with ... Telephone Operator. • Processes and distributes incoming and outgoing mail for the office and ...

Associa

Customer Service Representative

Ann Arbor, MI · On-site

$15.75 - $21.25/hr

Provides customer service support. Under moderate supervision, work may involve contact with ... Relieving concierge/telephone operators on an as needed basis. Keeping work spaces organized and ...

Lincare

Customer Service Rep

Saginaw, MI · On-site

$15 - $20.25/hr

Assesses customer need for additional products/services * Assesses customer compliance with ... Verifies and updates demographic information such as address and telephone number in computerized ...

Clopay

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

We currently have an opening for a Customer Service Representative in our Lansing location ... Communicate with customers in person at the Distribution Center and by telephone in entering orders ...

Clopay

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

We currently have an opening for a Customer Service Representative in our Lansing location ... Communicate with customers in person at the Distribution Center and by telephone in entering orders ...

next page

Showing results 1-20

All JobsTelephone Customer Service JobsTelephone Customer Service Jobs in Michigan

Telephone Customer Service information

See Michigan salary details

$8

$16

$23

How much do telephone customer service jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for telephone customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a telephone customer service representative?

Telephone customer service representatives are professionals who assist customers over the phone by answering questions, resolving issues, processing orders, and providing information about products or services. They are the first point of contact for many businesses and play a key role in ensuring customer satisfaction. These representatives use communication and problem-solving skills to address customer needs efficiently and maintain a positive company image. They may work in call centers or remotely, handling a variety of inquiries and concerns.

What are some common challenges faced by telephone customer service representatives, and how can they be managed effectively?

Telephone Customer Service representatives often encounter challenges such as handling difficult or upset customers, managing high call volumes, and resolving complex issues quickly. To manage these challenges, it's important to develop strong communication and active listening skills, remain patient and empathetic, and utilize any scripts or knowledge bases provided by the company. Support from supervisors and collaboration with team members can also help in sharing solutions and best practices, making the work environment more supportive and efficient.

What are the key skills and qualifications needed to thrive as a telephone customer service representative?

To thrive as a Telephone Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and telephone systems is essential. Patience, active listening, and a calm demeanor are standout soft skills for handling diverse customer interactions. These skills ensure efficient issue resolution, customer satisfaction, and a positive company image.

What is the difference between Telephone Customer Service vs Call Center Representative?

AspectTelephone Customer ServiceCall Center Representative
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentOffice or remote; direct customer interaction via phoneCall centers; high-volume inbound/outbound calls
Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, sales, customer support
Search & Comparison IntentCustomer service roles involving phone supportCall center jobs focusing on high call volume

While both roles involve phone-based customer interactions, Telephone Customer Service emphasizes personalized support and problem-solving, often in a one-on-one setting. Call Center Representatives typically handle high call volumes, focusing on efficiency and standardized responses. Both roles require similar skills and credentials but differ mainly in work environment and scope of interaction.

How to get hired for remote telephone customer service?

To get hired for remote telephone customer service, candidates should have strong communication skills, a quiet work environment, and familiarity with customer service software. Employers often look for previous experience, a reliable internet connection, and the ability to handle customer inquiries professionally. Certifications like CPR or customer service training can also improve chances of hiring.
What are popular job titles related to Telephone Customer Service jobs in Michigan? For Telephone Customer Service jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Telephone Customer Service jobs in Michigan look for? The top searched job categories for Telephone Customer Service jobs in Michigan are:
What cities in Michigan are hiring for Telephone Customer Service jobs? Cities in Michigan with the most Telephone Customer Service job openings:
Telephone Customer Service jobs near you
Infographic showing various Telephone Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representitive

Northern Staffing Services

Traverse City, MI • On-site

$20/hr

Other

Posted 5 days ago

Job description


FOR IMMEDIATE HIRE - TRAVERSE CITY $20.00 PER HOUR based on Call Volume Experience -8:00AM - 5:00 PM MONDAY - FRIDAY
Job Details Job Summary: Answer customer calls, portal requests and emails on a daily basis and assist in resolving any questions or concerns in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Essential Functions: • Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.
  • Communicate clearly and concisely with on-the-road employees to give instructions and assistance.
  • Answer incoming and make outgoing customer telephone calls.
  • Receive and resolve, within established guidelines, customer questions and concerns.
  • Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.
  • Track customer information and concerns and enter data into database.
  • Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.
  • Maintain new account files.
  • Work with ops supervisors to ensure that all missed stops and special pick ups are completed daily.
  • Provide timely and accurate information regarding missed stops or other customer concerns.
  • Generate work orders for drivers
  • Download, distribute and answer all customer inquiries received via email.
  • Take web request and process payments by phone.
  • Process customer payments via internet and take cash payments as needed.
  • Enter new subscription residential accounts into system.
  • Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.
  • Key all new/cancelled accounts into Tower system and verify in system.
  • Scan all contracts into system and maintain records of them.
  • Assist in completing the Affirmative Action log for all applicants.

SEND RESUME TO: debrahacker@northern-staffing.com
This position is for immediate hire. Benefit package after 90 days.
Job Type: Full-time
Pay: $19.00 - $20.00 per hour

Apply