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Virtual Chat Customer Service Jobs in Michigan (NOW HIRING)

Spartan Tool

Customer Service Specialist

Niles, MI · On-site

$15.50 - $20.50/hr

... chat, and other communication channels Develop quotes in cooperation with the Customer Service Manager on an as needed basis Conduct research of ongoing customer needs Perform routine follow up calls ...

McLaren USA

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

One (1) year experience in a customer service related role with direct contact with customers via telephone, email, chat and/or face-to-face. Preferred: * One (1) year experience in a physician ...

McLaren Health Care

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

One (1) year experience in a customer service related role with direct contact with customers via telephone, email, chat and/or face-to-face. Preferred: * One (1) year experience in a physician ...

dbi

Customer Service

Grand Rapids, MI

$15.25 - $21/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

Magline, INC

Customer Service Agent

Standish, MI · On-site

$12.75 - $17/hr

The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...

Copart, Inc.

Customer Service Representative

Wayland, MI · On-site

$18 - $20.29/hr

The Customer Service Representative (CSR) provides exceptional customer service to internal and ... Position may expand to include Chat and Email Customer Support. Answer and place calls in a ...

FastSigns

Customer Service Representative

Rochester, MI · On-site

$17 - $20/hr

FASTSIGNS #381901 is hiring for a Customer Service Representative to join our team! Benefits/Perks ... Gmail, Chat, Gemini) * 2-3 years of retail or counter sales experience preferred * High school ...

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Virtual Chat Customer Service information

See Michigan salary details

$8

$14

$22

How much do virtual chat customer service jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for virtual chat customer service in Michigan is $14.81, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Michigan?

The most popular types of Chat Customer Service jobs in Michigan are:

What are popular job titles related to Virtual Chat Customer Service jobs in Michigan?

For Virtual Chat Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Michigan look for?

The top searched job categories for Virtual Chat Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Virtual Chat Customer Service jobs?

Cities in Michigan with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Michigan as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $30,795 per year, or $14.8 per hour.

Customer Service Representative

Flint, MI • On-site

McLaren Medical Group
1 - 5K employees
Learn more about McLaren Medical Groupexternal

$15.50 - $21.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Service Representative

McLaren Health Plan (MHP) is a company with a culture of high performance and a mission to help people live healthier and more satisfying lives. We are looking for a Customer Service Representative, to join in leading the organization forward.

MHP is a Managed Care Organization dedicated to meeting the health care needs of each member. MHP offers multiple product lines, including individual and family plans, and Medicaid and Medicare plans to Michigan residents for every stage of life. McLaren Health Plan is accredited by the National Committee for Quality Assurance (NCQA).

MHP values the talents and abilities of all our employees and seeks to foster an open, cooperative and dynamic environment in which employees and the health plan can thrive. As an employee of MHP, you will be a part of a dynamic organization that considers all our employees as leaders in driving the organization forward and delivering quality service to all our members.

This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorization of services. Also may be responsible for assisting providers with eligibility, benefit, and resolution of claims issues.

Qualifications: Required:

  • High School Diploma or equivalent certification.
  • One (1) year experience in a customer service related role with direct contact with customers via telephone, email, chat and/or face-to-face.

Preferred:

  • One (1) year experience in a physician health care office environment or high-volume call center.
  • One (1) year experience and knowledge of HMO, PPO, TPA, PHO and Managed Care functions.

Apply