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Virtual Chat Customer Service Jobs in Michigan (NOW HIRING)

Alphabe Insight Inc

Customer Service Agent

Detroit, MI · On-site

$33K - $41K/yr

Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner * Provide accurate product and service information * Resolve complaints and escalate issues as needed

Hillenbrand

Customer Service

Harrison, MI · On-site +1

$14 - $19/hr

Experience supporting customers through phone, email, chat, or another customer service channel. * Ability to process orders, quotes, purchase orders, and customer records accurately using computer ...

dbi

Customer Service

Grand Rapids, MI · On-site

$15.25 - $21/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

dbi

Customer Service

Grand Rapids, MI · On-site

$15.25 - $21/hr

Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in ... Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be ...

Liquid Brand

Customer Service Representative

Wyoming, MI · On-site

$14.50 - $19.75/hr

... and coordinating service schedules for our drivers. This position requires a proactive, self ... and chat) in a professional and friendly manner. - Listen to and address customer inquiries ...

Michigan Virtual

Customer Care Assistant

Lansing, MI · On-site

$17.55 - $19.61/hr

At Michigan Virtual , we believe in a "Put Our Learners First" philosophy --ensuring every ... Service is provided by answering inquiries via the phone and an online ticketing system, and other ...

Magline, INC

Customer Service Agent

Standish, MI

$12.75 - $17/hr

The Customer Service Agent will support internal and external customers and dealers through email, chat and direct phone calls. Daily activities include: * Entering order/transactional information ...

Ferrellgas

Customer Service Specialist

Lowell, MI · On-site

$15.75 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist

Howell, MI · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist

Negaunee, MI · On-site

$17 - $22.50/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

Ferrellgas

Customer Service Specialist

Negaunee, MI

$17 - $22.50/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

New

Ferrellgas

Customer Service Specialist

Howell, MI · On-site

$16 - $21/hr

Answering phones, chat, social media, or email in a polite, courteous, and professional manner ... Handle general customer issues such as general service order input, executing emergency scripts ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Michigan

Virtual Chat Customer Service information

See Michigan salary details

$8

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How much do virtual chat customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for virtual chat customer service in Michigan is $14.81, according to ZipRecruiter salary data. Most workers in this role earn between $12.55 and $15.91 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Michigan?

The most popular types of Chat Customer Service jobs in Michigan are:

What are popular job titles related to Virtual Chat Customer Service jobs in Michigan?

For Virtual Chat Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Michigan look for?

The top searched job categories for Virtual Chat Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Virtual Chat Customer Service jobs?

Cities in Michigan with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 2% Temporary, 3% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $30,795 per year, or $14.8 per hour.

Customer Service Agent

Alphabe Insight Inc

Detroit, MI • On-site

$33K - $41K/yr

Other

Medical, Dental, Vision, PTO

Re-posted 26 days ago

Job description

Company Description
About Us:
At Sharpcontra, we are committed to providing exceptional customer service and operational excellence in all our service areas. With a dedication to professionalism and client satisfaction, we create seamless experiences for our guests and business partners. Our team thrives in a supportive, structured environment that values collaboration, integrity, and attention to detail.
Job Description
Job Description
We are currently seeking a Customer Service Agent to join our growing team in Detroit. The ideal candidate will serve as the first point of contact for customers, providing professional support, resolving inquiries, and ensuring a positive customer experience. If you enjoy working in a fast-paced environment and have a passion for helping others, we encourage you to apply.
Responsibilities
  • Respond to customer inquiries via phone, email, and live chat in a timely and courteous manner
  • Provide accurate product and service information
  • Resolve complaints and escalate issues as needed
  • Maintain records of customer interactions and transactions
  • Collaborate with team members to improve customer service processes
  • Ensure high levels of customer satisfaction and professionalism at all times
Qualifications
Qualifications
  • High school diploma or equivalent; associate degree preferred
  • Proven experience in a customer service or call center environment
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Ability to multitask and work under pressure
  • Basic computer proficiency and familiarity with customer management software
Additional Information
Benefits
  • Competitive salary: $33,000 - $41,000 annually
  • Opportunities for career advancement and skill development
  • Paid training and onboarding
  • Health, dental, and vision insurance packages
  • Supportive team environment
  • Paid time off and holidays

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