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Virtual Chat Customer Service Jobs in Virginia (NOW HIRING)

ForgeFit

Remote Customer Service Specialist

Virginia Beach, VA · On-site +1

$16.25 - $21.25/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Hampton, VA · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

ForgeFit

Remote Customer Service Specialist

Chesapeake, VA · On-site +1

$16.50 - $21.75/hr

Job Title : Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based ... Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ...

DSV A/S

Customer Service Agent

Manassas, VA · On-site

$14.50 - $19.50/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent - 122760 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

DSV Global Transportation

Customer Service Agent

Manassas, VA · On-site

$14.50 - $19.50/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... Customer Service Agent - 122760 Time Type: Full Time POSITION SUMMARY The CSR is responsible for ...

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Virginia

Virtual Chat Customer Service information

See Virginia salary details

$10

$16

$25

How much do virtual chat customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual chat customer service in Virginia is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Virginia?

The most popular types of Chat Customer Service jobs in Virginia are:

What are popular job titles related to Virtual Chat Customer Service jobs in Virginia?

For Virtual Chat Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Virginia look for?

The top searched job categories for Virtual Chat Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Virtual Chat Customer Service jobs?

Cities in Virginia with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,029 per year, or $16.8 per hour.

Virtual Service Operations - Software Engineer * with Security Clearance

Virtual Service Operations

Ashburn, VA • On-site

Other

Medical, Retirement

Re-posted 6 days ago

Job description

Are you looking to take the next steps in your career as a Software Engineer? Let's chat and see if we are a good match! Opportunity: Virtual Service Operations is searching for an experienced Software Engineer to join our dynamic IT team in Ashburn, VA. This hybrid role requires candidates to work approximately 2 days per week on-site. This role requires the ability to develop code and help troubleshoot issues arising from working with the different teams.  Ideally, this individual will work independently and with other members of the team in design, develop solutions and creating test cases for new development, as well as supporting deployment of the software to the production environment to ensure that all systems are working properly.  This position also requires an individual to support testing with all of the client application teams as part of the testing phase of the new developed code.  In addition, this person must be available to support issues or concerns associated with the travelers if the need ever arrives.  This includes participating in on-call rotation over evenings, holidays and weekends if it is needed.  Basic Qualifications:   * Over 10 years of experience with the following:  Java. Sprint-Boot, Maven, React, Angular languages/frameworks/testing
* Experience in Troubleshooting problems
* Good Customer interaction and communication including working with other teams to develop requirements
* Good communication skills including documentation and ticket resolution
* On rare occasions, be willing to support the contract in evening, weekend, and holidays is ever needed
* Willing to travel to the DC area once or twice a week (on-site visits to Ashburn)
* Can work with a team or independently
* Looking into logs to determine cause of issues.  Preferred Qualifications:   * Experience with the following: Harness, Gitlab, Confluence, Jira, Agile development
* DHS BI clearance
* Develop test cases for testers to use during the testing phase Requirements * Must be able to work approximately 2 days per week on-site in Ashburn, VA
* Please note that pursuant to a government contract, this specific position requires U.S. citizenship status.
* Must be able to maintain and obtain a CBP Background Investigation prior to start
What is Important to Us: * You are an excellent communicator in writing and speaking.
* You have the ability to work independently but also value teamwork.
* Your problem-solving skills are excellent.
* You are looking for a job where performance appraisals occur regularly, and you look forward to advancing your career.
* You seek a community of virtue-centered co-workers and clients.
What we offer you: As part of the VSO company, you will be part of a virtue-centered team who value their work and teammates. This is a no-jerk zone. We provide ongoing learning and development opportunities to foster continuous growth. We offer competitive salaries, health benefits, and flexible work arrangements. More About VSO: VSO is a hybrid cloud and managed services consulting firm. Much of VSO’s success can be attributed to our deep partnerships with IT services industry leaders such as AWS, IBM, Microsoft and others. VSO leverages numerous other partner relationships so as to provide our customers with optimal support. Additionally, we take pride in taking care of our employees. We offer a wide variety of benefits for eligible employees related to health, retirement, professional development, and more! For more information, please visit our website at https://vso-inc.com/careers

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