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Virtual Chat Customer Service Jobs in Virginia (NOW HIRING)

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Customer Service Representative HighPoint Digital's professionals focus exclusively on helping ... Engage in multiple email, social media, and chat messages in a corporate professional setting ...

Ruby Receptionists

Customer Service Agent

Chesapeake, VA · On-site

$19 - $21/hr

Full-Time Customer Service AgentAt Ruby, we provide the friendly, professional support businesses ... As a Virtual Receptionist, you'll help create positive first impressions and meaningful ...

Addison Group

Customer Service Representative

Herndon, VA · On-site

$22 - $23/hr

Job Title: Customer Service Representative Industry: Telecommunications Location: Herndon, VA ... Interview process includes a virtual interview followed by an onsite interview. Perks: * Hybrid ...

Strategic Data Systems

$21.44 - $26.53/hr

Customer Service Representative Joint Expeditionary Base Little Creek Virginia Beach, VA 23459 On ... Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications ...

Strategic Data Systems

$21.44 - $26.53/hr

Customer Service Representative Joint Expeditionary Base Little Creek Virginia Beach, VA 23459 On ... Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications ...

Ensurise

Customer Service Representative

Franklin, VA · On-site

$15 - $17/hr

You are looking for a role working with opportunity to grow, providing exceptional customer service ... Efficiently operate in a virtual environment and navigate multiple systems/programs while ...

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All JobsChat Customer Service JobsVirtual Chat Customer Service JobsVirtual Chat Customer Service Jobs in Virginia

Virtual Chat Customer Service information

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$10

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How much do virtual chat customer service jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for virtual chat customer service in Virginia is $16.84, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $18.12 per hour, depending on experience, location, and employer.

What is a virtual chat customer service representative?

A Virtual Chat Customer Service representative is a professional who assists customers online through live chat platforms instead of over the phone or in person. Their main responsibilities include answering customer inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience. They typically work remotely, using specialized software to communicate with multiple customers simultaneously. This role requires strong written communication skills, problem-solving abilities, and familiarity with the company's products or services.

What are the key skills and qualifications needed to thrive as a virtual chat customer service representative?

To thrive as a Virtual Chat Customer Service Representative, you need strong written communication skills, problem-solving abilities, and familiarity with customer service practices, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems like Salesforce or Zendesk, and ticketing tools is typically required. Excellent multitasking, patience, and a customer-centric attitude help representatives stand out in handling multiple conversations efficiently. These skills and qualities are vital to deliver timely, accurate, and positive support experiences in a fast-paced digital environment.

How does a virtual chat customer service representative typically collaborate with other departments to resolve customer issues?

As a Virtual Chat Customer Service representative, you’ll frequently collaborate with departments such as technical support, billing, or sales to address complex customer concerns. While most interactions happen via chat, you may escalate tickets or communicate asynchronously with internal teams using tools like Slack or ticketing systems. Effective communication and detailed documentation are key, as they ensure a smooth handoff of information and timely resolution of customer issues. This collaborative environment fosters teamwork and helps develop your problem-solving and multitasking abilities.

What is the difference between Virtual Chat Customer Service vs Virtual Phone Customer Service?

AspectVirtual Chat Customer ServiceVirtual Phone Customer Service
CredentialsBasic customer service skills, sometimes certifications in communicationSimilar credentials, often with additional phone etiquette training
Work EnvironmentOnline chat platforms, remote from homeCall centers or remote, handling customer calls
Employer & IndustryRetail, tech, e-commerce companiesTelecommunications, retail, service industries
Search & ComparisonOften compared for remote customer support rolesCommonly compared with chat roles for communication methods

Virtual Chat Customer Service and Virtual Phone Customer Service both involve remote customer support roles. The main difference lies in the communication method: chat versus phone. Both roles require strong communication skills and customer service experience, but chat roles focus on written communication, while phone roles emphasize verbal skills. Employers in various industries hire for both positions, often offering similar credentials and work environments.

Are remote chat customer service jobs legit?

Remote chat customer service jobs are legitimate positions offered by many companies to handle customer inquiries via online chat platforms. These roles typically require good communication skills, computer literacy, and sometimes specific training or certifications. However, job seekers should research employers to avoid scams and verify the legitimacy of the opportunity before applying.

How do I become a virtual chat customer service agent?

To become a virtual chat customer service agent, you typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or messaging platforms. Many employers require previous customer service experience and basic computer skills; some may also prefer certifications in customer service or related fields. Training is often provided by the employer, and a reliable internet connection is essential for remote work.

What are the most commonly searched types of Chat Customer Service jobs in Virginia?

The most popular types of Chat Customer Service jobs in Virginia are:

What are popular job titles related to Virtual Chat Customer Service jobs in Virginia?

For Virtual Chat Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Virtual Chat Customer Service jobs in Virginia look for?

The top searched job categories for Virtual Chat Customer Service jobs in Virginia are:

What cities in Virginia are hiring for Virtual Chat Customer Service jobs?

Cities in Virginia with the most Virtual Chat Customer Service job openings:

Virtual Chat Customer Service jobs near you
Infographic showing various Virtual Chat Customer Service job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,029 per year, or $16.8 per hour.

Customer Service Representative (ON SITE)

DBS Staffing Services, Inc.

Virginia Beach, VA • On-site

$19 - $22/hr

Full-time

Re-posted 29 days ago

Job description

DBS Staffing Services, Inc. is seeking a Customer Service Representative to join one of our client companies located in an industrial park near the Little Creek-Fort Story Base in Virginia Beach. As a staffing agency, we specialize in connecting qualified candidates with roles that align with their skills and experience.

In this position, you will act as the main contact for customers and their orders, offering assistance through phone, email, and in-person interactions. Your responsibilities will include addressing inquiries, resolving issues, ensuring a professional and positive customer experience, and providing support in the office whenever needed.

Key Responsibilities:

  • Handle incoming customer inquiries and orders via phone, email, and chat with professionalism and courtesy.
  • Provide accurate information to customers regarding products, services, and processes.
  • Entering customer order data into the company's system and Excel.
  • Resolve customer complaints and issues in a timely and efficient manner.
  • Follow up with customers to ensure satisfaction and gather feedback.
  • Collaborate with other team members to enhance customer experience.

Schedule:

  • The working hours are Monday to Friday, from 8 AM to 5 PM, with Fridays ending at 4 PM.

Requirements

  • High school diploma or equivalent required.
  • Prior experience in office customer service, call center operations, or data entry is preferred.
  • Excellent communication skills, both written and verbal.
  • Ability to follow instructions effectively and engage in critical thinking to solve problems.
  • Strong problem-solving abilities and the capacity to work independently.
  • Fundamental computer skills proficiency, and a 50+ wpm typing speed.
  • Excellent interpersonal skills coupled with a positive mindset, a desire to acquire new knowledge, and a commitment to personal growth within the organization.

Benefits

The hourly pay ranges from $19/hr to $22/hr, based on the candidate's experience. Pay is weekly on Fridays.
Our client is eager to help you establish a long-term career with their team. Take the first step by applying for this position and seize the opportunity to showcase your skills. They encourage growth and development for individuals of all genders, fostering a fantastic work environment.