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Senior Customer Service Manager Jobs in Virginia

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

BOWA

Senior Customer Service Technician

Middleburg, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and ...

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Senior Customer Service Manager information

See Virginia salary details

$28.3K

$96.3K

$180.9K

How much do senior customer service manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for senior customer service manager in Virginia is $96,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $135,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a senior customer service manager?

To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.

What is a senior customer service manager?

A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.

What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?

AspectSenior Customer Service ManagerCustomer Service Supervisor
CredentialsExperience in management, relevant certifications often preferredExperience in customer service, supervisory skills
Work EnvironmentOversees multiple teams, strategic planningManages frontline staff, daily operations
Employer & Industry UsageCommon in large corporations, service industriesFound in various industries, retail, hospitality
Search & Comparison IntentUnderstanding leadership roles, career progressionLooking for supervisory responsibilities, entry to mid-level roles

The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.

What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?

Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.
What are popular job titles related to Senior Customer Service Manager jobs in Virginia? For Senior Customer Service Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Manager jobs in Virginia look for? The top searched job categories for Senior Customer Service Manager jobs in Virginia are:
What cities in Virginia are hiring for Senior Customer Service Manager jobs? Cities in Virginia with the most Senior Customer Service Manager job openings:
Senior Customer Service Manager jobs near you
Infographic showing various Senior Customer Service Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $96,268 per year, or $46.3 per hour.

Senior Customer Service Technician

BOWA

Mclean, VA • On-site

Full-time

Re-posted 23 days ago

Job description

A Senior Customer Service Field Technician for BOWA Builders plays an important role working closely with clients helping to manage and complete residential remodeling projects from punch-out and warranty work to Customer Service handyman and small project jobs.

Essential Duties and Responsibilities:
  • Ability to diagnose and trouble-shoot construction issues
  • Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s)
  • Clearly and effectively communicate with Customer Service Production Manager, Customer Service Managers, subcontractors, clients, and others, as necessary
  • Excellent client and company project communication at all stages of work, efficiently and effectively communicate with subcontractors, vendors or others as necessary
  • Complete and manage remodeling punch-out, warranty work and small handyman projects
  • Ability to proficiently perform cabinetry and installation tasks including, but not limited to, cabinet installation, pocket door installation, bath and door hardware installation (Tech Level I)
  • Ability to install stain-grade crown molding, complex custom cabinet installations (including recessed panels), and ability to build drawers (Tech Level II)
  • Ability to complete drywall and paint work as needed
  • Ability to complete minor HVAC, plumbing, electrical repairs and other related remodeling trade work as needed
  • Ability to read detailed plans
  • Manage, schedule, complete and oversee project field service work for clients in their homes, including managing subcontractors' schedules, communication and expectations
  • Supervision of jobsite safety, cleanliness, security, and protection from damage during all construction phases
Supervisory Responsibilities:
  • There are no supervisory responsibilities with this
Preferred Requirements:
  • Residential construction knowledge with a minimum of 3 years' experience in related types of work and responsibilities
  • Carpentry skills similar to those of a Lead Carpenter: cabinetry, custom molding, framing,
  • Additional knowledge such as: drywall, painting, electrical, plumbing and other related remodeling trade work and working knowledge of remodeling trade installation requirements and techniques
  • Able to complete work unsupervised, as necessary in an orderly and clean fashion
  • Strong communication skills, with regular client interaction
  • Furnish all hand tools and small power tools as necessary to complete job
  • Exhibit superior customer service skills, a customer first attitude and focus, representing the company well being polite and courteous to the client, subcontractors, and co-workers; conducting oneself in a professional manner at all times
  • Analytical ability to diagnose and develop plans for addressing residential construction problems/issues
  • Ability to multitask and adapt to changing priorities
  • Valid Driver's License and must have reliable transportation, tardiness is not acceptable
Schedule:

Official work week: normally 40 hours per week, usually Monday through Friday as directed by the Customer Service Manager.  Overtime and off-hour emergency work is occasionally necessary.

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