... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
... customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with ...
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success ... Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and ...
The Senior Customer Success Manager (CSM) is a strategic leader within the Customer Success ... Partner closely with Sales, Professional Services, Support, Product Management, Engineering, and ...
Customer Service Manager - Revenue Recovery
Richmond, VA · On-site
$73K - $115K/yr
... senior management Qualifications, Special Certifications and Licenses MINIMUM TRAINING AND ... customer service management experience and two years of supervisory experience An equivalent ...
Customer Service Manager - Revenue Recovery
Richmond, VA · On-site
$73K - $115K/yr
... senior management Qualifications, Special Certifications and Licenses MINIMUM TRAINING AND ... customer service management experience and two years of supervisory experience An equivalent ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Manager, Customer Service
Fairfax, VA · On-site
Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities. * Lead Recovery & Customer Growth: Drive ...
Manager, Customer Service
Fairfax, VA · On-site
Develop and manage tiered outbound campaigns based on customer opportunity, revenue potential, service-center capacity, seasonality, and business priorities. * Lead Recovery & Customer Growth: Drive ...
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals ...
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals ...
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals ...
Manage customer service on the Front End. Operate the Front End according to front end standard practice and in compliance with policies, security measures and regulations. Achieve business goals ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Sr. Customer Assistance Representative - Waynesboro
Staunton, VA · On-site
$18.25/hr
Provide a high level of customer service by assisting customers and assessing their rental needs in ... Responsible for notifying Management of any known vehicle problems and any required vehicle ...
Manager, Customer Service
Fairfax, VA · On-site
$125 - $150/hr
Welcome! The Agent Performance & Customer Growth Manager is responsible for driving agent ... Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call ...
Manager, Customer Service
Fairfax, VA · On-site
$125 - $150/hr
Welcome! The Agent Performance & Customer Growth Manager is responsible for driving agent ... Own and monitor conversion of the sales/service calls and reporting by agent, team, region, call ...
Senior Supervisor, Customer Service
Richmond, VA · On-site
$19 - $26.25/hr
The Opportunity The position of Senior Supervisor, Customer Service is within our Toxicology ... The role also manages escalated customer issues, ensuring timely resolution, while analyzing trends ...
Senior Supervisor, Customer Service
Richmond, VA · On-site
$19 - $26.25/hr
The Opportunity The position of Senior Supervisor, Customer Service is within our Toxicology ... The role also manages escalated customer issues, ensuring timely resolution, while analyzing trends ...
Senior Supervisor, Customer Service
Richmond, VA · On-site
$19 - $26.25/hr
The Opportunity The position of Senior Supervisor, Customer Service is within our Toxicology ... The role also manages escalated customer issues, ensuring timely resolution, while analyzing trends ...
Senior Supervisor, Customer Service
Richmond, VA · On-site
$19 - $26.25/hr
The Opportunity The position of Senior Supervisor, Customer Service is within our Toxicology ... The role also manages escalated customer issues, ensuring timely resolution, while analyzing trends ...
Senior Customer Service Manager information
See Virginia salary details
$28.3K - $42.1K
16% of jobs
$49.5K is the 25th percentile. Wages below this are outliers.
$42.1K - $56K
18% of jobs
$56K - $69.9K
4% of jobs
$69.9K - $83.8K
11% of jobs
The median wage is $85K / yr.
$83.8K - $97.7K
11% of jobs
$97.7K - $111.5K
6% of jobs
$125.4K is the 75th percentile. Wages above this are outliers.
$111.5K - $125.4K
8% of jobs
$125.4K - $139.3K
6% of jobs
$139.3K - $153.2K
7% of jobs
$153.2K - $167.1K
6% of jobs
$167.1K - $180.9K
5% of jobs
$28.3K
$96.3K
$180.9K
How much do senior customer service manager jobs pay per year?
As of Sep 8, 2026, the average yearly pay for senior customer service manager in Virginia is $96,268.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $135,300.00 per year, depending on experience, location, and employer.
What is a senior customer service manager?
A Senior Customer Service Manager is a leadership professional responsible for overseeing a team or department that handles customer inquiries, complaints, and support. They develop and implement customer service policies, train and mentor staff, and analyze customer feedback to improve service quality. Their goal is to ensure customer satisfaction, resolve escalated issues, and drive continuous improvement in customer interactions. Senior Customer Service Managers often collaborate with other departments to align service strategies with overall business objectives.
What are the key skills and qualifications needed to thrive as a senior customer service manager?
To excel as a Senior Customer Service Manager, you need extensive experience in customer service management, strong leadership abilities, and a relevant bachelor's degree. Familiarity with CRM software, analytics platforms, and quality assurance systems is typically required, along with certifications like Certified Customer Service Manager (CCSM) being advantageous. Exceptional communication, problem-solving, and conflict resolution skills help foster team performance and maintain customer satisfaction. These competencies are crucial for driving customer loyalty, improving service standards, and effectively leading large teams in dynamic environments.
What are the typical challenges a senior customer service manager faces when leading a large team, and how can they effectively address them?
Senior Customer Service Managers often face challenges such as maintaining consistent service quality across multiple team members, managing high-volume inquiries, and ensuring staff engagement and motivation. Effective strategies include implementing robust training programs, utilizing performance metrics to track and address areas of improvement, and fostering open communication to quickly resolve issues. Building a supportive work environment and encouraging collaboration between customer service representatives and other departments can also help in overcoming these challenges and driving continuous improvement.
What is the difference between Senior Customer Service Manager vs Customer Service Supervisor?
| Aspect | Senior Customer Service Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Experience in management, relevant certifications often preferred | Experience in customer service, supervisory skills |
| Work Environment | Oversees multiple teams, strategic planning | Manages frontline staff, daily operations |
| Employer & Industry Usage | Common in large corporations, service industries | Found in various industries, retail, hospitality |
| Search & Comparison Intent | Understanding leadership roles, career progression | Looking for supervisory responsibilities, entry to mid-level roles |
The Senior Customer Service Manager typically holds a higher-level leadership position, focusing on strategic oversight and managing multiple teams, whereas a Customer Service Supervisor handles daily frontline operations and supervises staff directly. Both roles require customer service experience, but the senior manager role emphasizes management skills and strategic planning.
How much does a senior customer service manager get?
A senior customer service manager typically earns between $60,000 and $100,000 annually, depending on the industry, location, and level of experience. Compensation may also include bonuses, benefits, and opportunities for advancement.
What are popular job titles related to Senior Customer Service Manager jobs in Virginia?
For Senior Customer Service Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Senior Customer Service Manager jobs in Virginia look for?
The top searched job categories for Senior Customer Service Manager jobs in Virginia are:
What cities in Virginia are hiring for Senior Customer Service Manager jobs?
Cities in Virginia with the most Senior Customer Service Manager job openings:
Full-time
Re-posted 25 days ago
Harris Teeter rating
6.3
Based on 875 frontline employees who took The Breakroom Quiz
46th of 124 rated grocery stores
Job description
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible with the overall direction, coordination, and evaluation of these departments. Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards. Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems. Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed. Provide immediate coaching/feedback to associates who are not in compliance with expectations. Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid
conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
SUPERVISORY SKILLS. Commitment to unparalleled customer service; excellent communication and interpersonal skills; willingness and desire to advance stores current position in the community through involvement in local activities; willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales; flexible enough to manage multiple tasks; work effectively under pressure and with distractions; demonstrate patience when interacting with the Customer Service associates and customers.
EDUCATION AND/OR EXPERIENCE. High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
PERSONAL SKILLS. Commitment to unparalleled customer service. Excellent communication and interpersonal skills. Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales.
LANGUAGE SKILLS. Ability to read and comprehend simple instructions, short correspondence, and memos [in English]. Ability to write simple correspondence [in English]. Ability to effectively present information in one-on-one and small group situations to customers, vendors, and other associates of the organization who only speak English.
COMPUTER SKILLS. To perform this job successfully, an individual should have knowledge of HT Internet software; E-mail; Inventory software; Spreadsheet software and Word Processing software.
MATHEMATICAL SKILLS. Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.
REASONING ABILITY. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, TRAINING Complete Company's training including but not limited to: new hire orientation, customer service network, safety, customer service clerk technical skills, floor monitor technical skills, and Department manager training.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The associate is occasionally required to climb or balance and stoop, kneel, or crouch. The associate must regularly lift and/or move up to 25 pounds and reach 6 to 48 inches, and occasionally lift and/or move up to 40 pounds and reach from 6 to 72 inches. Specific vision abilities required by this job include close vision, and depth perception.
WORK ENVIRONMENT. The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is frequently exposed to wet and/or humid
conditions and moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.
What Harris Teeter employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Harris Teeter
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Matthews, NC, US
Year founded
1936