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Remote Cx Jobs in Florida (NOW HIRING)

Rho Nutrition

Director of Customer Experience

Miami, FL · Remote

$125K - $135K/yr

Remote - US Description About Rho Nutrition Rho Nutrition was founded to bring integrity and ... Role Overview We\'re building a CX organization that doesn\'t just answer tickets -- it drives ...

MCI Careers

Call CenterRepresentative

Tampa, FL · Remote

$14/hr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

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How much do remote cx jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for remote cx in Florida is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $11.68 and $21.54 per hour, depending on experience, location, and employer.

What is a Remote Cx?

A Remote Cx (Customer Experience) job involves supporting customers, addressing inquiries, resolving issues, and ensuring a positive experience—all while working from a remote location. These roles can include customer support, client success, technical assistance, and service management. Remote Cx professionals communicate via phone, email, chat, or other digital channels to assist customers efficiently. Strong communication skills, problem-solving abilities, and empathy are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Cx position, and why are they important?

To thrive as a Remote Cx (Customer Experience) professional, strong communication skills, problem-solving abilities, and a background in customer service are essential, with many employers preferring prior experience in remote support roles. Familiarity with CRM platforms such as Zendesk or Salesforce, as well as proficiency in online chat and help desk tools, is often required. Outstanding interpersonal skills, patience, and the ability to work independently set top candidates apart. These competencies ensure excellent support for customers and effective remote collaboration with team members, directly impacting customer satisfaction and retention.

What are some common challenges faced by Remote Cx professionals and how are they typically addressed?

Remote Cx professionals often encounter challenges such as managing customer interactions across multiple digital channels, maintaining clear communication without face-to-face interaction, and staying motivated while working independently. Companies typically address these by providing robust onboarding, regular team meetings, and access to collaboration tools that foster connection and support. Additionally, ongoing training and resources are offered to help team members stay up-to-date with customer service best practices and technology updates. Building strong time management habits and utilizing available support systems are important strategies for success in a remote customer experience role.

What are the most commonly searched types of Cx jobs in Florida? The most popular types of Cx jobs in Florida are:
What are popular job titles related to Remote Cx jobs in Florida? For Remote Cx jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Remote Cx jobs in Florida look for? The top searched job categories for Remote Cx jobs in Florida are:
What cities in Florida are hiring for Remote Cx jobs? Cities in Florida with the most Remote Cx job openings:
Remote Cx jobs near you
Infographic showing various Remote Cx job openings in Florida as of August 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $37,253 per year, or $17.9 per hour.

Director of Customer Experience

Rho Nutrition

Miami, FL • Remote

$125K - $135K/yr

Full-time

Posted 21 days ago

Job description

Director of Customer Experience

Department: Operations

Employment Type: Full Time

Location: Remote - US


Description
About Rho Nutrition
Rho Nutrition was founded to bring integrity and innovation to supplement manufacturing by prioritizing medically studied, high-quality formulations.  Our products feature clinically proven ingredients using next-generation bio-delivery technologies to enhance cellular-level absorption and drive measurable health benefits.  Founded with the vision to deliver unparalleled cellular absorption, we focus on transparency, effectiveness, and empowering individuals to understand and optimize their supplementation.  Rho is committed to advancing the science behind wellness and helping customers invest in their health with efficacy-driven solutions.  Operating across Shopify DTC, Amazon, and national retail, Rho serves hundreds of thousands of customers and is scaling rapidly while maintaining our strict standards.

Role Overview
We\'re building a CX organization that doesn\'t just answer tickets — it drives retention, shapes the product, and becomes a genuine competitive advantage across every channel we sell through. To get there, we need a builder. As Director of Customer Experience, you\'ll lead a growing team spanning CX Support, Quality, Voice of Customer, and Social & Reputation, and you\'ll be the architect of how we scale all of it across DTC & Subscription, Amazon, National & Regional Retail, and international channels.
Key Responsibilities
  • Design and scale the CX org structure across Automation & Ops, Voice of Customer, QA, and Social
  • Build and manage a Knowledge Management system that keeps agents accurate, fast, and consistent
  • Own Voice of Customer — synthesizing reviews, CSAT, NPS, and social signals into product and ops insights
  • Lead Reputation & Review Management across Amazon, Trustpilot, Google, and social platforms
  • Drive AI and automation adoption — from deflection and triage to agent assist and proactive outreach
  • Hire, develop, and mentor your CX leads and the broader team
  • Establish QA standards and feedback loops that raise the performance bar continuously
  • Partner cross-functionally with OPS, Marketing, and Product to close the loop on customer issues

Qualifications and ExperienceRequired Qualifications and Experience
  • 6+ years in CX leadership, with at least 2 years managing managers or senior leads
  • Proven track record building CX orgs from the ground up or during high-growth scale
  • Deep familiarity with CX tooling — Zendesk, Gorgias, or equivalent — plus analytics and reporting
  • Experience applying AI/automation to CX: chatbots, agent assist, workflow automation
  • Strong data orientation — you build dashboards, track the right metrics, and use them to drive decisions
  • Experience managing BPO relationships or hybrid in-house/outsourced team structures
  • Excellent cross-functional communicator — you translate customer insights into language that moves product and ops teams
  • Experience across several of the following areas: CX Operations, QA, Knowledge Management, Voice of Customer, Social CX, AI & Automation, Post-Purchase Experience, Reputation & Reviews

Additional Preferred Qualifications
  • Background in Health & Wellness, CPG, or subscription commerce
  • Multi-channel retail CX experience spanning DTC, Amazon, national/regional retail, and international
  • Familiarity with cross-border e-commerce and post-purchase platforms
  • Experience building or overhauling a reviews and reputation management program
  • Voice of Customer programs that feed directly into product roadmap decisions
What Does Success Look Like in This Role
  • CX org is structured, stable, and proactive — not reactive
  • Knowledge base is live and actively maintained, reducing handle time and agent variance
  • VoC insights are flowing regularly to product, ops, and leadership
  • Review scores are trending up across Amazon, DTC, and retail channels
  • Automation is reducing first-contact volume without sacrificing CSAT
  • QA program is running consistently with clear feedback loops to agents and leads

Why Join Rho NutritionAt Rho Nutrition, you’ll be part of a team that is passionate about helping people live healthier, stronger lives through evidence-based nutrition. We believe great work happens when talented people are empowered to innovate, collaborate, and grow. Joining Rho means contributing to a mission-driven company that values integrity, curiosity, and continuous improvement—while giving you the opportunity to make a real impact on the health and performance of the communities we serve. If you’re motivated by purpose and excited to work alongside people who care deeply about results and relationships, Rho Nutrition is a place where your work truly matters.
Compensation:
Estimated salary range: $125K–$135K, depending on experience.

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