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Genesys Jobs in Michigan (NOW HIRING)

Genesys

Principal Solutions Consultant

Three Rivers, MI · On-site +1

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more ...

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$17

$45

$69

How much do genesys jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for genesys in Michigan is $45.77, according to ZipRecruiter salary data. Most workers in this role earn between $35.62 and $54.66 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry standards for security and quality assurance.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

Is Genesys a good place to work?

Genesys offers roles in customer experience and contact center technology, often requiring skills in software solutions and communication tools. Employee reviews highlight a collaborative environment and opportunities for professional development, though experiences can vary by location and role.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

Is Genesys a remote company?

Genesys offers remote work opportunities for certain roles, especially in customer experience and technical positions. The company's flexibility varies by position and department, with some roles fully remote and others requiring on-site presence or hybrid arrangements.
What are the most commonly searched types of Genesys jobs in Michigan? The most popular types of Genesys jobs in Michigan are:
What are popular job titles related to Genesys jobs in Michigan? For Genesys jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Genesys jobs in Michigan look for? The top searched job categories for Genesys jobs in Michigan are:
What cities in Michigan are hiring for Genesys jobs? Cities in Michigan with the most Genesys job openings:
Genesys jobs near you
Infographic showing various Genesys job openings in Michigan as of July 2026, with employment types broken down into 36% Full Time, and 64% Contract. Highlights an 100% In-person job distribution, with an average salary of $95,195 per year, or $45.8 per hour.

Genesys Solution Architect

American Business Solutions, Inc.

Lansing, MI • On-site

$64 - $84.25/hr

Full-time

Re-posted 26 days ago

Job description

Overview:
Genesys Architecture
• Deep understanding of Genesys system architecture On-Prem
• Design of scalable, high-availability, and secure Genesys environments
• Expertise in component interactions: Interaction Server, URS, Stat Server, Config
Server, Message Server, etc.
• Experience in environment sizing, network design, and failover strategies
Genesys Framework Management
• Administration of core Genesys components: Config Server, Stat Server,
Message Server, T-Server
• Hands-on experience with Configuration Manager (CME) and Genesys
Administrator Extension
• Managing applications, agents, tenants, and system-level objects
Genesys Intelligent Workload Distribution (IWD)
• Configuration of IWD positions, workbins, and workload types
• End-to-end routing design for IWD Work, Email, File Server Capture, and API-
based interactions
• SLA-based prioritization, segmentation, and distribution logic
IWD Rules Engine
• Design and implementation of routing rules using the IWD Rules Engine
• Dynamic rules for prioritization, eligibility, assignment, and escalation
• Experience with policy management and version control of rules
Routing & Workflow Design
• Development of routing strategies using Genesys Composer or Architect
• Multi-channel workflow design (email, File Capture and work items)
• Experience with skills-based routing, business rules, and conditional flows
File Server Capture Interface
• Configuration of file monitoring for ingestion of documents into work queues
• Automation of document classification and routing to appropriate agents or
queues
Email Integration / Microsoft Graph API
• Integration of mailboxes via Microsoft Graph API for email ingestion
• Experience with OAuth2 authentication, email parsing, and conversion to work
items
• Routing logic for inbound email based on headers, subject, or content rules
Genesys Pulse (Real-Time Reporting)
• Configuration and customization of Pulse dashboards and real-time KPIs
• Monitoring queue, agent, and system-level metrics
• Stat Server configuration and tuning for real-time performance
Genesys InfoMart & SAP BusinessObjects (BO)
• Design of historical reports using Genesys InfoMart data structures
• Report creation, scheduling, and analysis using SAP BO
• Data analysis for performance, SLA adherence, and capacity planning
Oracle Database
• Strong understanding of Oracle DB Tables and schema design
• Writing complex SQL queries for reporting, data extraction, and troubleshooting
• Experience integrating Oracle databases with Genesys reporting and routing
workflows
Monitoring & Troubleshooting
• Experience using Genesys logs, Pulse, ICON, and historical data for root cause
analysis
• System health monitoring, alerting, and performance tuning
Skills:
T-Serve

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