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Genesys Jobs (NOW HIRING)

Anveta Inc

Genesys Tech Lead

Cary, NC · Hybrid

$44.80K - $58.10K/yr

Position: Genesys Tech Lead Location: Carry, NC & Clarks Summit, PA (Hybrid Model) Job Type: 12+ Months Contract Required Skills & Qualifications: * 10+ years of experience required. * IVR Design ...

Miratech

Genesys AI Specialist

MH · On-site +1

Integrate AI solutions with Genesys Architect flows, APIs, and external systems. * Monitor, analyze, and optimize AI-driven customer interactions and bot performance. Qualifications * Strong hands-on ...

Miratech

Genesys AI Specialist

MH · On-site +1

Integrate AI solutions with Genesys Architect flows, APIs, and external systems. * Monitor, analyze, and optimize AI-driven customer interactions and bot performance. Qualifications * Strong hands-on ...

Gallagher

Genesys Product Owner

Rolling Meadows, IL

Overview The Genesys Product Owner (PO) is a business-centric leader embedded within the Enterprise Voice technology tower, responsible for aligning Genesys Cloud Contact Center solutions with ...

Computer Futures

Genesys Developer

Houston, TX

Development and Administration Genesys Proactive Customer Communication Genesys Engage platform Genesys Agent Desktop (IW) Genesys Info Mart Genesys Composer Development o Eclipse IDE o XML ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

Miratech

Genesys AI Specialist

Integrate AI solutions with Genesys Architect flows, APIs, and external systems. * Monitor, analyze, and optimize AI-driven customer interactions and bot performance. Qualifications * Strong hands-on ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote Job Duties: * Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email ...

Sonsoft Inc

Genesys Architect

Charlotte, NC

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 2 years' experience in ORS, GVP * At least 7 years of experience in project execution

Telus Digital

$113.45K - $133.47K/yr

Location and Flexibility Our Solution Engineer / Developer - Genesys Cloud CX will be based remotely OR in one of our offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC. The ...

Telus Digital

$150K - $180K/yr

Location Our Director, Genesys Practice & Advisory for the CCaaS Practice, will be an integral part of our business at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid ...

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How much do genesys jobs pay per hour?

As of May 31, 2026, the average hourly pay for genesys in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.

What is a Genesys job?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.
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Genesys jobs near you

Genesys Inbound Voice Engineer

Purple Drive Technologies

Louisville, KY • On-site

Full-time

Posted 8 days ago

Job description

Overview:
Job Summary:
We are seeking a skilled Genesys Inbound Voice Engineer to design, implement, and support inbound contact center solutions. The ideal candidate will have strong experience with Genesys Voice Platform (GVP), routing strategies, call flows, and integration with enterprise applications, ensuring high availability and superior customer experience.
Key Responsibilities:
  • Design, configure, and implement Genesys Inbound Voice solutions including call flows, routing strategies, and IVR applications.
  • Manage integrations between Genesys and CRM/enterprise systems for seamless customer interactions.
  • Support day-to-day operations of inbound voice platforms, ensuring uptime and performance.
  • Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
  • Troubleshoot and resolve issues related to call routing, IVR applications, SIP, CTI, and integrations.
  • Implement monitoring, reporting, and performance optimization for Genesys solutions.
  • Ensure compliance with security, data privacy, and regulatory requirements in contact center operations.
  • Document configurations, workflows, and provide knowledge transfer to operations teams.
Required Skills & Qualifications:
  • Hands-on experience with Genesys Engage/Genesys Cloud Inbound Voice solutions.
  • Strong knowledge of call routing strategies, IVR design, SIP, CTI, and telephony protocols.
  • Familiarity with Genesys Composer, Orchestration Server, Routing Server, URS, and GVP.
  • Experience with integration of Genesys with CRM applications (Salesforce, ServiceNow, etc.).
  • Understanding of voice gateways, SBCs, and SIP trunking.
  • Strong problem-solving and troubleshooting skills.
  • Excellent communication and documentation abilities.
Preferred Qualifications:
  • Genesys Certified Professional certifications (Inbound Voice, Routing, or Cloud).
  • Knowledge of workforce management (WFM), reporting tools, and analytics.
  • Exposure to cloud contact center platforms (Genesys Cloud CX, Amazon Connect, Cisco UCCE, etc.).

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