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Genesys Jobs (NOW HIRING)

AceStack LLC

Genesys Cloud CX Developer

Addison, TX · On-site

$54.50 - $74.50/hr

Genesys Cloud CX Developer Location: Addison, TX Full Time - Permanent Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX ...

United IT

Genesys Cloud CX Developer

Addison, TX · On-site

$54.50 - $74.50/hr

Genesys Cloud CX Developer Location: Addison, TX Job Type: Fulltime - Onsite Must Have Technical/Functional Skills: Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys Cloud CX ...

krg technology inc

Genesys Developer

New York, NY

Genesys Composer (8.* , VXML Call Flow, SCXML workflow Diagrams) Genesys Voice Portal (8.*) VXML Core Java Tomcat Genesys Framework Secondary Skill Set: Webservices, DB J2EE GIT,Teamcity, Ant ...

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties: * Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ...

United IT Solutions

Genesys Cloud CX Developer

Addison, TX · On-site

$54.50 - $74.50/hr

Role: Genesys Cloud CX Developer Location: Addison, TX Job Type: Fulltime - Onsite Must Have Technical/Functional Skills Genesys APIs, Genesys Cloud CX, J2EE development, API Development, Genesys ...

Transcend Softech LLC

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Genesys Cloud Architect Location: Hartford, CT Long Term Contract Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads ...

Yochana

Genesys Cloud Architecture

Raritan, NJ · On-site

$57 - $76.25/hr

... Genesys Framework and Architecture • Good Knowledge of SIP protocol. • Hands on experience on multimedia setup (chat & email) environment • Hands On experience on Genesys Architect, Genesys ...

SonSoft

Genesys Architect

Charlotte, NC · On-site

Genesys Architect Sonsoft, Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...

Siri InfoSolutions Inc

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging ...

Computer Futures

Genesys Developer

Houston, TX

Development and Administration Genesys Proactive Customer Communication Genesys Engage platform Genesys Agent Desktop (IW) Genesys Info Mart Genesys Composer Development o Eclipse IDE o XML ...

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How much do genesys jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for genesys in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What jobs are typically at Genesys?

Genesys offers a variety of roles including software engineers, customer support specialists, sales representatives, product managers, and technical consultants. These positions often require skills in communication, technical knowledge, and familiarity with customer experience platforms or cloud-based solutions.

What is a Genesys job?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What does Genesys company do?

Genesys is a company that provides customer experience and contact center solutions, including cloud-based and on-premises software for managing customer interactions across multiple channels. Employees working there may need skills in software deployment, customer service, and technical support. The company focuses on improving customer engagement and operational efficiency for businesses.

What is the salary in Genesys?

Genesys offers a range of salaries depending on the role, experience, and location. Entry-level positions typically start around $50,000 annually, while more experienced roles can earn over $100,000. Compensation often includes benefits such as health insurance and performance bonuses.

What is the average salary at Genesys?

Genesys customer experience roles typically have an average salary ranging from $70,000 to $120,000 annually, depending on the position, experience, and location. Entry-level positions may start lower, while specialized roles or those requiring technical skills like cloud platforms or CRM tools tend to pay higher. Salaries are often complemented by benefits such as health insurance and performance bonuses.
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Genesys jobs near you
Genesys Technical Specialist

Genesys Technical Specialist

Logistics Management Institute

Tysons, VA

Other

Posted yesterday

Job description

Overview

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a Service (CCaaS) solutions. This role requires a self-starter who can drive strategic initiatives, manage go-to-market efforts, support business development teams as a platform expert, and enable LMI's delivery teams to maximize value from the partnership. The ideal candidate blends Genesys technical acumen with business development savvy, and thrives in a mission-driven, collaborative environment.

LMI is a new breed of digital solutions provider dedicated to accelerating government impact with innovation and speed. Investing in technology and prototypes ahead of need, LMI brings commercial-grade platforms and mission-ready AI to federal agencies at commercial speed.

Leveraging our mission-ready technology and solutions, proven expertise in federal deployment, and strategic relationships, we enhance outcomes for the government, efficiently and effectively. With a focus on agility and collaboration, LMI serves the defense, space, healthcare, and energy sectors-helping agencies navigate complexity and outpace change. Headquartered in Tysons, Virginia, LMI is committed to delivering impactful results that strengthen missions and drive lasting value.

Responsibilities
  • Serve as the primary point of contact and strategic lead for LMI's alliance with Genesys.
  • Develop and execute joint business development strategies, co-marketing campaigns, and enablement programs.
  • Collaborate with Genesys teams to align roadmaps, identify mutual growth opportunities, and co-sell solutions.
  • Lead business development opportunities, securing and leading client discussions, bringing Genesys platform expertise and leading solutioning discussions.
  • Train and equip internal delivery teams on Genesys capabilities, certifications, and integration best practices.
  • Track partnership health metrics, report on performance, and recommend refinements to improve outcomes.
  • Represent LMI at Genesys events, alliance summits, and internal leadership showcases.
  • Work cross-functionally with sales, marketing, delivery, legal, finance, and executive leadership.
  • Lead proposal development for opportunities involving Genesys capabilities, ensuring alignment with both client needs and alliance expectations.
Qualifications

Minimum Requirements:

  • Bachelor's Degree or higher.
  • Minimum of 5 years' experience in alliance or partnership management in support of the Genesys and other platforms.
  • Demonstrated success managing strategic technology alliances (experience with Genesys or similar ecosystems strongly preferred).
  • Strong business development, cross-functional collaboration, and communication skills.
  • Ability to translate technical capabilities into business value, especially in federal or regulated environments.
  • Proven track record developing and executing joint marketing and go-to-market activities.
  • Comfort working in matrixed environments and liaising across domains including sales, delivery, and executive leadership.

  • The ablity to obtain/maintain necessary security clearance 

Desired Qualifications:

  • Experience in the federal sector with technology solution sales or partnerships.
  • Understanding of Genesys platform modules (ITSM, CSM, ITOM, IRM, HRSD, App Engine, etc.) and deployment best practices.
  • Certifications in Genesys (e.g., Genesys Sales Representative, System Administrator, Certified Technical Architect).
  • Familiarity with solution-based contracting and government procurement processes.

Applicants must meet eligibility requirements for a U.S. Government security clearance. Only US Citizens are eligible for a security clearance. For this position, LMI will only consider applicants with security clearances or applicants who are eligible for security clearances, due to the nature of the work.

Employment Type: OTHER

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