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Genesys Jobs (NOW HIRING)

Hirekeyz Inc

Genesys Lead Demand

Wilmington, DE · On-site

Genesys Lead Demand Location: Wilmington, DE..(5 Days Onsite) Job Type: W-2/Full Time Job Duties: * Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email & Chat based on ...

Transcend Softech LLC

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Genesys Cloud Architect Location: Hartford, CT Long Term Contract Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads ...

krg technology inc

Genesys Developer

New York, NY

Genesys Composer (8.* , VXML Call Flow, SCXML workflow Diagrams) Genesys Voice Portal (8.*) VXML Core Java Tomcat Genesys Framework Secondary Skill Set: Webservices, DB J2EE GIT,Teamcity, Ant ...

LMI

Genesys Technical Specialist

Tysons, VA

Overview LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as ...

LMI

Genesys Technical Specialist

Tysons, VA

$112K/yr

LMI is seeking a dynamic and strategic Genesys Practice Manager to cultivate, strengthen, and advance our partnership with Genesys and lead go-to-market architecting for LMI's Call Center as a ...

Siri InfoSolutions Inc

Genesys Cloud Architect

Hartford, CT · On-site

$65.50 - $83.50/hr

Genesys Cloud Architect Responsible for designing, implementing, and optimizing Genesys Cloud CX contact center solutions. Leads architecture for omnichannel routing (voice, chat, email, messaging ...

Computer Futures

Genesys Developer

Houston, TX

Development and Administration Genesys Proactive Customer Communication Genesys Engage platform Genesys Agent Desktop (IW) Genesys Info Mart Genesys Composer Development o Eclipse IDE o XML ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

BI-Commercial

Genesys Lead with GVP

Wilmington, DE · On-site

Genesys Lead Demand Location: WIlmington, DE / NY / NJ / Plano, TX / Chicago, IL / Columbus, OH / Remote Job Duties: * Troubleshoot production incidents in Genesys Voice(Inbound/Outbound), Email ...

Sonsoft Inc

Genesys Architect

Charlotte, NC

At least 5 years' experience in Genesys framework, eservices, Genesys routing strategies and composer * At least 2 years' experience in ORS, GVP * At least 7 years of experience in project execution

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How much do genesys jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for genesys in the United States is $52.51, according to ZipRecruiter salary data. Most workers in this role earn between $40.87 and $62.74 per hour, depending on experience, location, and employer.

What is a Genesys?

A Genesys job typically involves working with Genesys software, which provides customer experience and contact center solutions. Roles can range from development, implementation, and support to administration and optimization of Genesys platforms. Professionals in this field often configure and manage customer engagement solutions, ensuring seamless communication across various channels. Common positions include Genesys Engineer, Consultant, and Support Specialist, requiring expertise in VoIP, cloud solutions, and automation tools.

What are the typical daily responsibilities of a Genesys professional in an enterprise contact center environment?

Genesys professionals typically spend their days configuring and managing the Genesys Cloud platform, troubleshooting system issues, implementing new features or integrations, and providing support to end users or contact center agents. Collaboration with IT teams, business analysts, and customer service managers is common to ensure solutions align with organizational goals and improve customer interactions. They may also participate in regular meetings to gather feedback, plan system enhancements, and stay updated on new Genesys releases. Staying proactive in monitoring system performance and resolving incidents helps ensure a seamless customer experience.

What are the key skills and qualifications needed to thrive in the Genesys position, and why are they important?

To thrive in a Genesys role, expertise in contact center technology, telephony systems, and customer engagement solutions is required, often supported by degrees in computer science or related fields. Familiarity with the Genesys Cloud platform, scripting languages (such as JavaScript or Python), and certifications like Genesys Certified Professional are highly valued. Strong communication, problem-solving abilities, and a customer-focused mindset set candidates apart. These skills enable professionals to design, implement, and support complex customer experience solutions crucial for business success.

What jobs are typically at Genesys?

Genesys offers a variety of jobs including software engineers, customer support specialists, sales representatives, project managers, and technical consultants. These roles often require skills in cloud computing, customer experience platforms, and proficiency with tools like CRM and contact center software. Positions may also involve collaboration across teams and adherence to industry certifications depending on the role.
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Genesys jobs near you
Infographic showing various Genesys job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, and 22% Contract. Highlights an 100% In-person job distribution, with an average salary of $109,219 per year, or $52.5 per hour.

Genesys Solution Architect

American Business Solutions, Inc.

Lansing, MI • On-site

$64 - $84.25/hr

Full-time

Re-posted 7 days ago

Job description

Overview:
Genesys Architecture
• Deep understanding of Genesys system architecture On-Prem
• Design of scalable, high-availability, and secure Genesys environments
• Expertise in component interactions: Interaction Server, URS, Stat Server, Config
Server, Message Server, etc.
• Experience in environment sizing, network design, and failover strategies
Genesys Framework Management
• Administration of core Genesys components: Config Server, Stat Server,
Message Server, T-Server
• Hands-on experience with Configuration Manager (CME) and Genesys
Administrator Extension
• Managing applications, agents, tenants, and system-level objects
Genesys Intelligent Workload Distribution (IWD)
• Configuration of IWD positions, workbins, and workload types
• End-to-end routing design for IWD Work, Email, File Server Capture, and API-
based interactions
• SLA-based prioritization, segmentation, and distribution logic
IWD Rules Engine
• Design and implementation of routing rules using the IWD Rules Engine
• Dynamic rules for prioritization, eligibility, assignment, and escalation
• Experience with policy management and version control of rules
Routing & Workflow Design
• Development of routing strategies using Genesys Composer or Architect
• Multi-channel workflow design (email, File Capture and work items)
• Experience with skills-based routing, business rules, and conditional flows
File Server Capture Interface
• Configuration of file monitoring for ingestion of documents into work queues
• Automation of document classification and routing to appropriate agents or
queues
Email Integration / Microsoft Graph API
• Integration of mailboxes via Microsoft Graph API for email ingestion
• Experience with OAuth2 authentication, email parsing, and conversion to work
items
• Routing logic for inbound email based on headers, subject, or content rules
Genesys Pulse (Real-Time Reporting)
• Configuration and customization of Pulse dashboards and real-time KPIs
• Monitoring queue, agent, and system-level metrics
• Stat Server configuration and tuning for real-time performance
Genesys InfoMart & SAP BusinessObjects (BO)
• Design of historical reports using Genesys InfoMart data structures
• Report creation, scheduling, and analysis using SAP BO
• Data analysis for performance, SLA adherence, and capacity planning
Oracle Database
• Strong understanding of Oracle DB Tables and schema design
• Writing complex SQL queries for reporting, data extraction, and troubleshooting
• Experience integrating Oracle databases with Genesys reporting and routing
workflows
Monitoring & Troubleshooting
• Experience using Genesys logs, Pulse, ICON, and historical data for root cause
analysis
• System health monitoring, alerting, and performance tuning
Skills:
T-Serve

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