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Ccaas Project Manager Jobs (NOW HIRING)

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Must understand key technical concepts for CCaaS and Telecoms. * Develop detailed project plans ... Good management and leadership abilities * Excellent communication and presentation skills

NICE

Lead Client Services Project Manager, CX

Must understand key technical concepts for CCaaS and Telecoms. * Develop detailed project plans ... Good management and leadership abilities * Excellent communication and presentation skills

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$44.5K

$96.6K

$154.5K

How much do ccaas project manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for ccaas project manager in the United States is $96,560.00, according to ZipRecruiter salary data. Most workers in this role earn between $75,000.00 and $113,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CCaaS Project Manager, and why are they important?

To thrive as a CCaaS (Contact Center as a Service) Project Manager, you need strong project management expertise, experience with contact center operations, and typically a bachelor’s degree in a relevant field. Familiarity with CCaaS platforms like Genesys or NICE, project management software (e.g., Jira, MS Project), and certifications such as PMP or Agile are highly valued. Exceptional communication, stakeholder management, and problem-solving skills help you lead teams and navigate client expectations. These competencies ensure smooth project delivery, alignment with business objectives, and effective implementation of cloud-based contact center solutions.

What are some common challenges faced by a CCaaS Project Manager during the implementation phase?

A CCaaS Project Manager often navigates challenges such as managing cross-functional teams, aligning stakeholder expectations, and ensuring seamless data migration from legacy systems. Coordinating with IT, operations, and vendor partners requires strong communication and organizational skills. Additionally, adapting to evolving client requirements while maintaining project timelines is crucial for a successful deployment.

What is the difference between Ccaas Project Manager vs Cloud Project Manager?

AspectCcaas Project ManagerCloud Project Manager
CertificationsPMI PMP, CCAAS-specific certificationsPMI PMP, AWS/Azure certifications
Work EnvironmentTelecommunications, cloud communication servicesCloud computing, IT services
Industry UsageTelecom providers, Ccaas solution providersCloud service providers, IT firms

The Ccaas Project Manager focuses on managing projects related to Communications as a Service solutions, often within telecom and communication industries. In contrast, the Cloud Project Manager oversees cloud computing projects across various IT sectors. While both roles require project management certifications like PMP, Ccaas Project Managers specialize in telecom-related cloud services, whereas Cloud Project Managers work broadly within cloud infrastructure and software deployment.

What is a CCaaS Project Manager?

A CCaaS Project Manager is a professional responsible for overseeing the implementation and management of Contact Center as a Service (CCaaS) solutions within an organization. They coordinate project timelines, resources, and stakeholders to ensure the successful deployment of cloud-based contact center platforms. Their role includes managing communication between technical teams, vendors, and business units, as well as handling project risks and delivering solutions on time and within budget. CCaaS Project Managers often have expertise in cloud technologies, contact center operations, and project management methodologies.
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Ccaas Project Manager jobs near you
Infographic showing various Ccaas Project Manager job openings in the United States as of June 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $96,560 per year, or $46.4 per hour.
Senior Network Project/Program Manager - Telecom Domain

Senior Network Project/Program Manager - Telecom Domain

Inficare Technologies

San Diego, CA • On-site

$48.75 - $62.25/hr

Full-time

Posted 4 days ago

Job description

Job Title: Senior Network Project/Program Manager - Telecom Domain
Location: San Diego, CA (Strictly Local)
Job Type: Contract
Duration: 6 Months
Experience: 2+ years in technology/infrastructure environments
Job Overview
Key Responsibilities
  • Develop and maintain detailed project plans, schedules, and work breakdown structures
  • Manage multiple concurrent projects across cross-functional engineering, architecture, and operations teams
  • Track and report project status, risks, issues, and milestones to stakeholders and leadership
  • Oversee vendor relationships, manage escalations, and ensure SLA adherence
  • Collaborate with Engineering and Architecture teams to validate designs and monitor implementation
  • Oversee VoIP architecture including SIP/H.323, SIP trunking, dial plans, and PSTN integrations
  • Drive contact center transformation programs covering IVR, ACD, call flows, and omnichannel capabilities
  • Ensure QoS, high availability, redundancy, and disaster recovery for voice and collaboration platforms
  • Monitor voice KPIs: MOS scores, system uptime, contact center SLAs
  • Drive governance, compliance, and continuous improvement across all delivery phases
Required Skills
  • Networking: Cisco switching/routing, Palo Alto firewalls, WAN/LAN/SD-WAN
  • Unified Communications: CUCM, Cisco Unity Connection, IM & Presence, Webex
  • Contact Center: Amazon Connect, Cisco UCCX/UCCE, IVR, ACD, Omnichannel
  • VoIP: SIP, H.323, SIP trunking, QoS, dial plans, PSTN integration
  • Project/Program Management: project plans, WBS, risk management, milestone tracking
  • Vendor Management: SLA oversight, escalation management, accountability
Preferred Skills
  • Experience with CCaaS and cloud-based collaboration platforms
  • Familiarity with UPS systems and supporting infrastructure
  • Strong presentation and executive communication skills
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field
Location & Work Model
San Diego, CA - Strictly Local candidates only. Onsite presence required.
Engagement Details
Contract engagement, 6-month duration. Immediate sourcing in progress.

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