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Fidelity Call Center Jobs (NOW HIRING)

LoanCare

SPOC Call Center Performance Coach

$20.43 - $34.28/hr

Overview JOB SUMMARY The Call Center Performance Coach is responsible for the professional ... Fidelity National Financial matching 401(k) and employee stock purchase plans * Wellness Programs:

Fidelity Bank

Contact Center Banker

Wichita, KS · On-site

$16 - $20.25/hr

Members of our call center and customer care teams love to solve problems and connect customers to ... Demonstrating knowledge of Fidelity Bank products and services * Referring products that provide a ...

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Fidelity Call Center information

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$29.5K

$63.8K

$109.5K

How much do fidelity call center jobs pay per year?

As of Jun 9, 2026, the average yearly pay for fidelity call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Fidelity Call Center position, and why are they important?

To thrive as a Fidelity Call Center representative, you need strong customer service abilities, proficiency in handling financial inquiries, and typically a background in finance, business, or related experience. Familiarity with CRM software, proprietary trading platforms, and relevant securities licensing (such as Series 7 or 63) is often required. Excellent communication, active listening, and problem-solving skills help set candidates apart in this client-facing role. These skills ensure accurate, efficient service and positive client interactions in a fast-paced, highly regulated environment.

What is a Fidelity Call Center job?

A Fidelity Call Center job involves assisting customers with inquiries related to their accounts, investments, and financial services. Representatives provide guidance on transactions, troubleshoot account issues, and offer information about Fidelity's products. Strong communication, problem-solving skills, and financial knowledge are essential. Employees may also educate clients on digital tools and help them navigate Fidelity's online platforms. This role requires a customer-focused approach to ensure a positive experience.

What does a typical day look like for a Fidelity Call Center representative?

A typical day for a Fidelity Call Center representative involves fielding inbound customer calls to answer questions about investment accounts, provide technical support for online platforms, resolve transaction issues, and guide clients through financial processes. Representatives often collaborate with team members and managers to resolve complex cases and ensure compliance with industry regulations. Training and regular updates are provided to keep staff informed about new products, policies, and market trends. The role can be fast-paced and dynamic, offering opportunities to develop financial acumen and advance to roles such as senior specialist, team lead, or supervisor.

More about Fidelity Call Center jobs
What cities are hiring for Fidelity Call Center jobs? Cities with the most Fidelity Call Center job openings:
What states have the most Fidelity Call Center jobs? States with the most job openings for Fidelity Call Center jobs include:
What job categories do people searching Fidelity Call Center jobs look for? The top searched job categories for Fidelity Call Center jobs are:
Fidelity Call Center jobs near you
Call Center Representative / Collections Specialist

Call Center Representative / Collections Specialist

UNIVERSAL FIDELITY, LP

Houston, TX

$15.50/hr

Full-time

Medical, Dental, Vision, Life

Posted 4 days ago

Job description

Are you confident on the phone and comfortable handling financial conversations?

We’re looking for motivated Call Center Representatives to join our growing team.

If you’re goal-driven and enjoy helping resolve account issues -this role is for you here at Universal Fidelity LP.

What You’ll Do

  • Make outbound and receive inbound calls regarding outstanding accounts
  • Communicate clearly and professionally
  • Negotiate payment arrangements and resolve account balances
  • Update customer records accurately in our system
  • Meet daily and monthly performance targets

Why You’ll Love This Role

  • Competitive base salary
  • Paid training and ongoing support
  • Location of the office is right off I-10
  • Stable, full-time position
  • Supportive, results-driven team environment

What We’re Looking For

  • Strong communication and negotiation skills
  • Comfortably discussing financial matters
  • Basic computer skills
  • Previous call center or collections experience is a plus (not required – we train the right person)

Who Thrives Here

  • Confident communicators
  • Resilient and goal-oriented individuals
  • People motivated by performance bonuses
  • Candidates who enjoy structured targets and measurable success

Growth Opportunities

High performers can advance into:

  • Team Lead
  • Quality Assurance
  • Account Management

We promote from within.

How to Apply

Send your resume and include:

  • Your availability
  • Interviews are being scheduled immediately.

Why You’ll Love It Here:

  • Medical, Dental, Vision, Life Insurance and more!
  • Partner perks that offer discounts with over 4,000 merchants.
  • A fun and supportive team environment.
  • Opportunities for growth and advancement.
  • Luncheons and parties
  • Theme days, and monthly activities and contests
  • A job where your hard work truly makes a difference!

Pay Details

  • The positions starting pay is $15.50/hr

Founded in 1991, UFLP is a trusted call center and collection agency serving a wide range of clients. What distinguishes us is the expertise of our experienced team and the solid infrastructure we've built over more than 31 years in the industry. With a 97% diversity rate in our workforce, UFLP is proud to foster an inclusive environment. Join our team and be part of something exceptional!

Find us on Facebook and LinkedIn!

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