ZipRecruiter

Log In

1

Fidelity Call Center Jobs (NOW HIRING)

next page

Showing results 1-20

All JobsFidelity Call Center Jobs

Fidelity Call Center information

See salary details

$29.5K

$63.8K

$109.5K

How much do fidelity call center jobs pay per year?

As of Jun 29, 2026, the average yearly pay for fidelity call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Fidelity Call Center position, and why are they important?

To thrive as a Fidelity Call Center representative, you need strong customer service abilities, proficiency in handling financial inquiries, and typically a background in finance, business, or related experience. Familiarity with CRM software, proprietary trading platforms, and relevant securities licensing (such as Series 7 or 63) is often required. Excellent communication, active listening, and problem-solving skills help set candidates apart in this client-facing role. These skills ensure accurate, efficient service and positive client interactions in a fast-paced, highly regulated environment.

Does Fidelity allow work from home?

Fidelity Call Center roles typically offer remote work options, especially for customer service positions, allowing employees to work from home. However, availability may vary by position and location, and some roles may require on-site presence or hybrid arrangements. Candidates should review specific job postings for remote work policies and requirements.

Is it hard to get hired at Fidelity?

Getting hired for a Fidelity Call Center position can be competitive, as the company looks for candidates with strong communication skills, customer service experience, and the ability to work in a fast-paced environment. The hiring process typically involves multiple interview stages and assessments, but candidates with relevant experience and a good fit for the role have a fair chance of success.

How much does Fidelity pay starting out?

Starting pay for a Fidelity Call Center representative typically ranges from $16 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in customer service and financial products.

Does Fidelity have a call center?

Fidelity Investments operates a call center to provide customer support and financial services. Customer service representatives in the call center assist clients with account inquiries, transactions, and investment guidance, often requiring strong communication skills and knowledge of financial products.

What is a Fidelity Call Center job?

A Fidelity Call Center job involves assisting customers with inquiries related to their accounts, investments, and financial services. Representatives provide guidance on transactions, troubleshoot account issues, and offer information about Fidelity's products. Strong communication, problem-solving skills, and financial knowledge are essential. Employees may also educate clients on digital tools and help them navigate Fidelity's online platforms. This role requires a customer-focused approach to ensure a positive experience.

What does a typical day look like for a Fidelity Call Center representative?

A typical day for a Fidelity Call Center representative involves fielding inbound customer calls to answer questions about investment accounts, provide technical support for online platforms, resolve transaction issues, and guide clients through financial processes. Representatives often collaborate with team members and managers to resolve complex cases and ensure compliance with industry regulations. Training and regular updates are provided to keep staff informed about new products, policies, and market trends. The role can be fast-paced and dynamic, offering opportunities to develop financial acumen and advance to roles such as senior specialist, team lead, or supervisor.

More about Fidelity Call Center jobs
What cities are hiring for Fidelity Call Center jobs? Cities with the most Fidelity Call Center job openings:
What states have the most Fidelity Call Center jobs? States with the most job openings for Fidelity Call Center jobs include:
What job categories do people searching Fidelity Call Center jobs look for? The top searched job categories for Fidelity Call Center jobs are:
Fidelity Call Center jobs near you
Infographic showing various Fidelity Call Center job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,834 per year, or $30.7 per hour.

Manager, Fraud (Debit Card) Operations

Fidelity Investments

Westlake, TX

Full-time

Posted 12 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 266 frontline employees who took The Breakroom Quiz

14th of 139 rated financial services

Job description

Job Description:Manager, Fraud (Debit Card) Operations

The Role
Global Fraud Detection Operations (GFDO) is responsible for identifying and responding to emerging fraud risks across Fidelity's businesses. As the Manager, Fraud (Debit Card) Operations you will support the design and development of operational frameworks that enable GFDO to scale new and existing fraud detection review capabilities.
A significant focus of this role is assisting GFDO in preparing for the transition to in-house debit card fraud detection. You will participate in planning calls, operational design discussions, and cross-functional workstreams to document requirements and workflow considerations.

This role requires strong analytical capability, attention to detail, and the ability to manage multiple priorities in a fastmoving environment. You will be expected to synthesize information, document outcomes, and support operational readiness efforts as new capabilities are developed. The ideal candidate is curious, adaptable, organized, and comfortable working in spaces with evolving requirements and diverse stakeholders.
The Expertise and Skills You Bring
- Bachelor's degree in business, analytics, finance, or related field.
- Experience in fraud detection operations or related fraud-monitoring roles.
- Strong analytical and documentation skills.
- Ability to communicate complex concepts clearly.
- Strong organizational skills and adaptability.
- Collaboration skills across diverse teams.
- FINRA 7, 63 required

- Supervisory 9/10 or 24 to be obtained within 6 mos
- Openness to future people-leadership responsibilities

Note: Fidelity is not providing immigration sponsorship for this position

Fidelity's Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.

Certifications:Series 07 - FINRA, Series 09 - FINRA, Series 10 - FINRA, Series 63 - FINRACategory:Risk

Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

What Fidelity Investments employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply