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Lafcu Jobs (NOW HIRING)

LAFCU

Senior Member Services Representative

Lansing, MI

$19.50 - $27/hr

Provides thorough and accurate member service through opening accounts, loan services and other related functions that meet the needs of the member and LAFCU by performing the following duties.

LAFCU

Senior Member Services Representative

Lansing, MI · On-site

Markets LAFCU products and services to members by having a thorough knowledge of all products and services. * Serves as Membership Officer. * Maintains knowledge of applicable policies and procedures ...

LAFCU

Senior Member Services Representative

Lansing, MI · On-site

Markets LAFCU products and services to members by having a thorough knowledge of all products and services. * Serves as Membership Officer. * Maintains knowledge of applicable policies and procedures ...

LAFCU

HR Generalist

Lansing, MI · On-site

At LAFCU, our people are at the heart of everything we do. We're looking for an experienced HR Generalist to join our Human Resources team and serve as a key partner to the Senior Vice President of ...

LAFCU

HR Generalist

Lansing, MI · On-site

Description At LAFCU, our people are at the heart of everything we do. We're looking for an experienced HR Generalist to join our Human Resources team and serve as a key partner to the Senior Vice ...

LAFCU

IT Manager

Lansing, MI

$84K - $104K/yr

LAFCU is seeking an experienced IT Manager to lead our Information Technology team and oversee the technology that powers our organization. This leadership role is responsible for managing ...

LAFCU

IT Manager

Lansing, MI · On-site

$84K - $104K/yr

Description LAFCU is seeking an experienced IT Manager to lead our Information Technology team and oversee the technology that powers our organization. This leadership role is responsible for ...

LAFCU

Card Services Manager

Lansing, MI · On-site

Description To oversee aspects of the Card Services department and card programs, ensuring operational excellence, regulatory compliance, fraud mitigation, and an exceptional member experience. This ...

LAFCU

Finance Manager

Lansing, MI · On-site

Description As the Finance Manager, you'll oversee the daily operations of our Finance Department while leading a team responsible for the Credit Union's accounting functions. This role ensures the ...

LAFCU

Finance Manager

Lansing, MI · On-site

As the Finance Manager, you'll oversee the daily operations of our Finance Department while leading a team responsible for the Credit Union's accounting functions. This role ensures the accuracy and ...

LAFCU

Mortgage Loan Originator

Lansing, MI · On-site

The Mortgage Loan Officer actively grows the mortgage portfolio through strategic activities including networking, calling on area professionals, list calling, hosting seminars etc. Essential ...

LAFCU

Mortgage Loan Originator

Lansing, MI · On-site

Description The Mortgage Loan Officer actively grows the mortgage portfolio through strategic activities including networking, calling on area professionals, list calling, hosting seminars etc.

LAFCU

Card Services Manager

Lansing, MI · On-site

To oversee aspects of the Card Services department and card programs, ensuring operational excellence, regulatory compliance, fraud mitigation, and an exceptional member experience. This role ...

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Lafcu information

What is LAFCU and what services does it offer?

LAFCU, or the Lansing Automakers Federal Credit Union, is a member-owned financial cooperative based in Michigan. It provides a range of banking services including savings and checking accounts, loans, mortgages, credit cards, and online banking to its members. Unlike traditional banks, LAFCU is a not-for-profit institution, which means its earnings are returned to members in the form of lower fees and better rates. Membership is typically open to people who live, work, worship, or attend school in certain areas of Michigan. LAFCU also offers financial education resources and community support programs.

What are some common challenges faced by member service representatives at credit unions like LAFCU, and how can new hires best prepare for them?

Member Service Representatives at credit unions such as LAFCU often encounter challenges like handling high volumes of member inquiries, resolving complex account issues, and staying up-to-date with constantly changing financial regulations. To succeed, new hires should develop strong communication and problem-solving skills, be comfortable with multitasking, and seek ongoing training on products and compliance requirements. Building rapport with members and collaborating effectively with colleagues also helps in delivering excellent service and navigating challenging situations.

What are the key skills and qualifications needed to thrive as a credit union member service representative at LAFCU, and why are they important?

To thrive as a Credit Union Member Service Representative at LAFCU, you need a strong understanding of financial products, attention to detail, and typically a high school diploma or equivalent. Familiarity with banking software, cash handling systems, and compliance regulations such as BSA/AML is often required. Outstanding customer service, communication, and problem-solving skills help you excel in assisting members and resolving their concerns. These skills and qualifications are vital to ensure accurate transactions, regulatory compliance, and a positive member experience.

What is the difference between Lafcu vs Loan Officer?

AspectLafcuLoan Officer
CredentialsTypically requires a high school diploma or equivalent; some roles may need relevant financial certificationsRequires a high school diploma; often benefits from certifications like Mortgage Loan Originator (MLO) license
Work EnvironmentCredit union branch, customer service, financial advisingBank branches, mortgage companies, financial institutions, client meetings
Industry UsageUsed within credit unions for member financial servicesCommon across banks, credit unions, and mortgage companies
Job FocusMember service, financial advising, account managementLoan application processing, client consultation, loan approval

While Lafcu refers to a credit union, a Loan Officer is a professional who evaluates and approves loan applications. Both roles involve financial services, but Lafcu employees often focus on member relations within a credit union, whereas Loan Officers primarily handle loan processing and approval across various financial institutions.

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Lafcu jobs near you
Infographic showing various Lafcu job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Business Development & Community Engagement Officer

LAFCU

Lansing, MI • On-site

Other

Posted yesterday

New

Job description

Description
LAFCU is seeking a dynamic and results-driven Business Development & Community Engagement Officer to help grow our membership, strengthen community relationships, and expand LAFCU's presence throughout the communities we serve.
This highly visible role is responsible for identifying new business opportunities, developing strategic partnerships, conducting membership drives, and representing LAFCU at community and sponsored events. The Business Development & Community Engagement Officer will serve as a trusted ambassador for LAFCU, connecting individuals, businesses, and community organizations with financial solutions that support their needs and financial well-being.
If you're a relationship-focused professional who enjoys networking, building partnerships, engaging with the community, and turning opportunities into measurable growth, we'd love to hear from you.
  • Develop and execute business development strategies designed to expand LAFCU's membership base and increase market presence.
  • Build and maintain strong relationships with businesses, community organizations, community leaders, government agencies, potential members, and other key stakeholders.
  • Conduct 5-10 membership drives per month at businesses, organizations, and community events, with a focus on generating measurable membership and product growth.
  • Identify new business and community partnership opportunities through networking, market research, outreach, and relationship development.
  • Attend LAFCU-sponsored events to identify opportunities for membership growth, strengthen community relationships, and enhance LAFCU's visibility.
  • Develop engaging workshops, networking opportunities, and outreach initiatives that deepen relationships with community and business partners.
  • Partner with organizations LAFCU sponsors to identify additional opportunities for collaboration and membership growth.
  • Develop and implement community outreach strategies that increase awareness of LAFCU's products, services, financial resources, and community impact.
  • Collaborate with community partners on joint initiatives, sponsorships, networking functions, and events that support LAFCU's mission and growth objectives.
  • Work closely with internal teams to maximize the value and impact of business and community partnerships.
  • Engage current and prospective members to better understand their financial needs and connect them with relevant LAFCU products and services.
  • Support initiatives designed to enhance the member experience, strengthen member relationships, and increase member loyalty.
  • Utilize LAFCU's CRM system to document contacts, track referrals, measure membership-drive results, and identify future business opportunities.
  • Track key performance indicators and evaluate the effectiveness of business development and community engagement initiatives.
  • Prepare reports and presentations for executive management regarding membership drives, partnership activity, community engagement results, and opportunities for improvement.
  • Use data, feedback, and market trends to continually refine business development and community engagement strategies.
  • Ensure business development and partnership activities comply with applicable regulatory requirements, LAFCU policies, and established risk-management practices.
  • Stay informed about financial-services trends, community needs, competitive activity, and emerging business-development opportunities.

Requirements
  • Bachelor's degree in business administration, Community Development, Marketing, or a related field, or equivalent relevant education and experience.
  • Proven business development experience with demonstrated measurable results.
  • Experience in community engagement, outreach, relationship management, public relations, or a related area.
  • Strong understanding of financial products and services, including lending, savings, and retail and business financial products.
  • Excellent verbal and written communication skills with the confidence and ability to speak publicly and deliver presentations.
  • Demonstrated ability to develop and maintain productive relationships with businesses, community organizations, members, and other diverse stakeholders.
  • Strong networking, interpersonal, organizational, and problem-solving skills.
  • Results-oriented approach with the ability to independently manage multiple initiatives, priorities, events, and deadlines.
  • Proficiency with Microsoft Office Suite, CRM systems, and other relevant business technology.
  • Ability and willingness to travel as needed to conduct membership drives, attend meetings, and participate in community events.
  • Flexibility to work outside traditional business hours when necessary to support community events, networking opportunities, meetings, and membership drives.
  • Ability to maintain a high level of confidentiality, professionalism, and ethical standards.

Preferred Qualifications
  • Previous experience with a credit union, financial institution, nonprofit organization, or community-focused organization.
  • Knowledge of financial literacy principles and community development practices.
  • Experience developing strategic partnerships with businesses, community organizations, government agencies, or community leaders.
  • Experience using CRM systems to manage business-development pipelines, referrals, contacts, and performance results.
  • Demonstrated success generating membership, customer, client, or business growth through outreach, networking, partnerships, or events.

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