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Fidelity Call Center Jobs (NOW HIRING)

Fidelity Life

New Policy Representative

Des Plaines, IL · Remote

$16.50/hr

In concert with Fidelity Life, eFinancial is an online and call-center-based insurance agency with a proven direct-to-consumer life insurance model. Using a proprietary and patented sales technology ...

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Fidelity Call Center information

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$29.5K

$63.8K

$109.5K

How much do fidelity call center jobs pay per year?

As of Jun 29, 2026, the average yearly pay for fidelity call center in the United States is $63,834.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Fidelity Call Center position, and why are they important?

To thrive as a Fidelity Call Center representative, you need strong customer service abilities, proficiency in handling financial inquiries, and typically a background in finance, business, or related experience. Familiarity with CRM software, proprietary trading platforms, and relevant securities licensing (such as Series 7 or 63) is often required. Excellent communication, active listening, and problem-solving skills help set candidates apart in this client-facing role. These skills ensure accurate, efficient service and positive client interactions in a fast-paced, highly regulated environment.

Does Fidelity allow work from home?

Fidelity Call Center roles typically offer remote work options, especially for customer service positions, allowing employees to work from home. However, availability may vary by position and location, and some roles may require on-site presence or hybrid arrangements. Candidates should review specific job postings for remote work policies and requirements.

Is it hard to get hired at Fidelity?

Getting hired for a Fidelity Call Center position can be competitive, as the company looks for candidates with strong communication skills, customer service experience, and the ability to work in a fast-paced environment. The hiring process typically involves multiple interview stages and assessments, but candidates with relevant experience and a good fit for the role have a fair chance of success.

How much does Fidelity pay starting out?

Starting pay for a Fidelity Call Center representative typically ranges from $16 to $20 per hour, depending on location and experience. Entry-level roles may also include benefits such as health insurance and paid time off, with opportunities for advancement and skill development in customer service and financial products.

Does Fidelity have a call center?

Fidelity Investments operates a call center to provide customer support and financial services. Customer service representatives in the call center assist clients with account inquiries, transactions, and investment guidance, often requiring strong communication skills and knowledge of financial products.

What is a Fidelity Call Center job?

A Fidelity Call Center job involves assisting customers with inquiries related to their accounts, investments, and financial services. Representatives provide guidance on transactions, troubleshoot account issues, and offer information about Fidelity's products. Strong communication, problem-solving skills, and financial knowledge are essential. Employees may also educate clients on digital tools and help them navigate Fidelity's online platforms. This role requires a customer-focused approach to ensure a positive experience.

What does a typical day look like for a Fidelity Call Center representative?

A typical day for a Fidelity Call Center representative involves fielding inbound customer calls to answer questions about investment accounts, provide technical support for online platforms, resolve transaction issues, and guide clients through financial processes. Representatives often collaborate with team members and managers to resolve complex cases and ensure compliance with industry regulations. Training and regular updates are provided to keep staff informed about new products, policies, and market trends. The role can be fast-paced and dynamic, offering opportunities to develop financial acumen and advance to roles such as senior specialist, team lead, or supervisor.

More about Fidelity Call Center jobs
What cities are hiring for Fidelity Call Center jobs? Cities with the most Fidelity Call Center job openings:
What states have the most Fidelity Call Center jobs? States with the most job openings for Fidelity Call Center jobs include:
What job categories do people searching Fidelity Call Center jobs look for? The top searched job categories for Fidelity Call Center jobs are:
Fidelity Call Center jobs near you
Infographic showing various Fidelity Call Center job openings in the United States as of June 2026, with employment types broken down into 67% Full Time, and 33% Part Time. Highlights an 100% In-person job distribution, with an average salary of $63,834 per year, or $30.7 per hour.
Member Contact Center Representative I

Member Contact Center Representative I

LBS Financial Credit Union

Westminster, CA • On-site

$20 - $22/hr

Part-time

Retirement, PTO

Posted 2 days ago

Job description

Are you a friendly and service-oriented professional with excellent communication skills? Do you excel at multitasking and problem solving?

We’d like to welcome a Call Center Representative (Member Contact Center Representative I) responsible for servicing our members’ needs by providing friendly, prompt, and efficient service to our Member-owners over the phone or online.

REQUIREMENTS & RESPONSIBILITIES

  • Provide support and information to the Credit Union’s current and potential members.
  • Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
  • Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
  • Maintain a friendly and positive composure in all levels of communications.
  • Respond to callers regarding all Credit Union products and services inquiries over the phone.
  • With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.

Note: LBS Financial is normally open for business Monday – Saturday. Your individual department needs may vary and you will be provided a specific work schedule based on business needs. In order to accommodate the needs of our Membership, it may be necessary to adjust individual work schedules to meet the needs of the department and our Membership.

EDUCATION & EXPERIENCE PREREQUISITES

  • High School graduate or equivalent.
  • Pleasant personality and phone voice, including excellent telephone manners and technique.
  • Ability to learn quickly.
  • Ability to use online computer terminal and standard office equipment.
  • Ability to multitask.
  • Ability to retain simple and complex Credit Union policies and procedures.
  • Call Center experience preferred.
  • Customer service experience preferred.

BENEFITS & TOTAL REWARDS

  • Critical Illness, Accident Insurance, and Hospital Indemnity
  • Healthiest You Teladoc Services
  • Employee Assistance Program
  • PTO and Sick Time
  • 401(k) and Roth(k) Retirement Plans
  • Opportunity to qualify for fully funded Pension Plan
  • Educational Reimbursement
  • Paid Volunteer hours
  • Loan discounts and free branch services
  • Discount entertainment, movie tickets, travel, car rentals, and much more
  • Wellness Benefits starts 1st of the month following 30 days of employment

PAY RANGE

In accordance with California’s Pay Transparency Act, the expected salary range for this position is between:

$20.00 - $22.00

Actual pay will be determined based on a candidate’s specific qualifications, including their knowledge, skills, education and experience, internal equity consideration, as well as other job-related factors permitted by law.

External Candidates: As part of our screening process, LBS Financial conducts background investigations on candidates who are extended an offer and who agree and authorize us to do so. This investigation will include:

  • Employment Verifications - Employment Dates & Job Titles
  • Credit Report
  • Criminal Records Search
  • Social Security Search
  • Governmental Registries Search

Additionally, candidates must be eligible to be bonded through a fidelity bond to cover employee loss and risk.

Internal Candidates: As an Employer of Choice, LBS Financial strives to support our employees’ career growth and encourage employees to apply for job opportunities for which they believe they are qualified. The Credit Union may interview outside as well as internal candidates.

For additional information about our Credit Union and to apply for this opportunity, please visit our website at www.lbsfcu.org/careers. Equal Opportunity Employer.


Open Monday-Friday 8:30-6pm Hours Vary
Saturday 9am-2pm Mandatory
Part time 29 hours or less weekly