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Genesys Cloud Jobs (NOW HIRING)

Infosys Limited

$125 - $150/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

Infosys

Genesys Cloud Architect

$66.50 - $84.75/hr

Experience in Genesys Cloud CX (PureCloud), designing and implementing enterprise-scale contact center solutions with deep knowledge of Architect Flows, inbound/outbound routing, ACD, IVR, skills ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$77K - $149K/yr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

NWN Carousel

Senior Engineer - Genesys Cloud

Exeter, CA · On-site +1

$107K - $147K/yr

Responsibilities The Senior Engineer - Genesys Cloud is responsible for the design, configuration, implementation, and support of Genesys Cloud contact center solutions. This role provides advanced ...

EmblemHealth

Genesys Cloud Engineer

New York, NY · On-site

$61 - $81.50/hr

Design, implement, and operate a Genesys Cloud environment. * Act as technical interface between the business and various IT teams to develop business solutions delivered via the Genesys contact ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring stability, performance, and continuous improvement of customer engagement services. The candidate will ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

The role is responsible for supporting and optimizing Genesys Cloud CX platforms, ensuring stability, performance, and continuous improvement of customer engagement services. The candidate will ...

Infosys Limited Digital

Genesys Cloud CX Engineer

$57 - $76.25/hr

Required Skill and Experience Genesys Cloud CX Engineer with expertise in contact center operations, development, support, and AI-enabled solutions. The role is responsible for supporting and ...

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How much do genesys cloud jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for genesys cloud in the United States is $62.89, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $71.63 per hour, depending on experience, location, and employer.

What is a Genesys Cloud?

A Genesys Cloud job typically involves working with the Genesys Cloud platform, a cloud-based contact center solution used for customer experience and communication management. Roles can include administrators, developers, engineers, and support specialists who configure, maintain, and optimize the platform. Responsibilities may involve integrating systems, automating workflows, troubleshooting issues, and ensuring smooth customer interactions. Knowledge of cloud computing, APIs, and contact center operations is often required.

What are the typical daily responsibilities for a Genesys Cloud specialist?

As a Genesys Cloud specialist, your daily tasks often include configuring and maintaining cloud contact center environments, resolving technical issues for end users, and integrating Genesys Cloud with other business systems. You may also participate in planning and implementing new features, providing user training, and collaborating with IT teams to optimize functionality. Regular communication with stakeholders and troubleshooting user concerns are common, ensuring the contact center runs smoothly and meets organizational needs. This role often requires balancing multiple projects in a fast-paced environment and adapting to evolving technology.

What are the key skills and qualifications needed to thrive in the Genesys Cloud position, and why are they important?

To thrive as a Genesys Cloud professional, you need a solid understanding of cloud-based contact center solutions, strong troubleshooting abilities, and experience with telephony and customer experience platforms. Familiarity with tools like Genesys Cloud CX, API integrations, and certifications such as Genesys Cloud Certified Professional are highly valued. Excellent communication skills, problem-solving abilities, and a customer-focused mindset help individuals excel in this dynamic field. These competencies are crucial for ensuring seamless deployment, support, and optimization of cloud-based contact center environments for organizations.

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Genesys Cloud jobs near you
Infographic showing various Genesys Cloud job openings in the United States as of September 2026, with employment types broken down into 92% Full Time, 3% Part Time, and 5% Contract. Highlights an 76% Physical, 6% Hybrid, and 18% Remote job distribution, with an average salary of $130,802 per year, or $62.9 per hour.

Voice Engineer with Genesys Cloud

Rolling Meadows, IL • On-site

Staffingine LLC
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Staffingine LLCexternal

Contractor

Re-posted 7 days ago

Job description

Job Title: Voice Engineer with Genesys Cloud
Job Location: Rolling Meadows, IL
Job Type: Contract

Job Description:

  • Design configure and implement Microsoft Teams voice services including voice policies call routing and call recording
  • Develop and maintain documentation for Teams voice services including procedures best practices and troubleshooting guides
  • Plan and execute migrations of voice infrastructure to Microsoft Teams leveraging Genesys Cloud integration where applicable
  • Handle the Genesys Cloud platform including user accounts permissions and access control
  • Collaborate with senior voice engineers colleagues vendors and stakeholders to implement new voice services and enhance existing ones
  • Design and implement Genesys Cloud integrations with Microsoft Teams for enhanced contact center functionality eg call routing agent desktop integration etc

Technical Skills Required:

  • Genesys Cloud
  • Cisco Unified Communications Manager Call Manager
  • Cisco Unity Connection
  • Voice Gateways
  • SIP Trunking
  • Voice Codecs
  • Troubleshooting and Problemsolving Skills
  • Network Security Principles and Best Practices
  • Strong understanding of VoIP SIP and other voice technologies
  • Proven experience with Microsoft Teams voice services including voice policies call routing and call recording
  • Extensive experience with Genesys Cloud Voice including its architecture features and integration capabilities
  • Experience with contact center technologies and workflows is a plus
  • Cisco Certifications CCNA Voice CCNP Voice CCIE Voice
  • Experience with Corporate Restructuring Activities
  • Experience with Network Diagrams and Documentation
  • Knowledge of Industry Trends and Advancements in Voice Technologies

Soft Skills Required

  • Communication and Interpersonal Skills
  • Collaboration with Cross Functional Teams
  • Technical Support to Endusers
  • Flexibility for System Maintenance and Upgrades