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Remote Genesys Ivr Jobs (NOW HIRING)

PTP

Data Analyst - REMOTE

Austin, TX · On-site +1

Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) * Knowledge of user experience (UX) design principles and human-computer interaction

PTP

DevOps Engineer - REMOTE

CA · On-site +1

Genesys Voice Platform (GVP) * Speech enabled IVR applications * Java programming Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent ...

PTP

Software Engineer - REMOTE

CA · On-site +1

Genesys Voice Platform (GVP) * Speech enabled IVR applications * Spring Boot Framework Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent ...

One Call

Sr Dir Contact Cntr Eng

$167K - $268K/yr

General information Location Remote Function Technology Business Unit Shared Services Full-time ... Owns engineering and operations of the Genesys Cloud platform including voice, IVR/IVA, omnichannel ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

Grammar development and testing for speech enabled IVR applications using Nuance Recognizers ... Nuance Speech Server, Nuance License Manager, Genesys GVP (8.5, 9) * Python or Java * Speaker ...

CEI

Avaya Call Center Engineer

Columbia, SC · Remote

$58/hr

Remote Schedule: Hybrid (Onsite Tuesday-Thursday and as needed) Hours: 8:30 AM - 5:00 PM (on-call ... Lead design and development of Avaya call center solutions (IVR, call routing, vectors, VDNs)

Krest Global Solutions

Senior Product Manager

Dallas, TX · On-site +1

$50 - $60/hr

... IVR flows, routing logic, and integration with downstream systems (e.g., CRMs, case management ... US (Remote/Hybrid - Preferred locations: Brillio Offices or St. Louis, MO) Industry: Healthcare / ...

Miratech

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity ...

Miratech

Senior Amazon Connect Developer

Concord, NC · Remote

$105K - $138K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity ...

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity ...

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Remote Genesys Ivr information

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$21K

$149.2K

$224.5K

How much do remote genesys ivr jobs pay per year?

As of Jul 24, 2026, the average yearly pay for remote genesys ivr in the United States is $149,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $175,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Genesys Ivr vs Remote Genesys Call Center Agent?

AspectRemote Genesys Ivr

Remote Genesys Ivr primarily involves designing, implementing, and maintaining Interactive Voice Response systems using Genesys platforms. It requires technical skills in system configuration, scripting, and troubleshooting. In contrast, a Remote Genesys Call Center Agent focuses on handling customer interactions via calls, chat, or email, emphasizing communication skills and customer service experience. While both roles work within the Genesys environment, the Ivr role is technical, and the Call Center Agent role is customer-facing. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

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What cities are hiring for Remote Genesys Ivr jobs? Cities with the most Remote Genesys Ivr job openings:
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Remote Genesys Ivr jobs near you
Infographic showing various Remote Genesys Ivr job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 20% Internship, 63% Full Time, 4% Part Time, 2% Contract, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $149,214 per year, or $71.7 per hour.
Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Principal Genesys Cloud PS Consultant (No Visa Sponsorship)

Miratech

Philadelphia, PA • On-site, Remote

$59 - $80.50/hr

Full-time

Medical

Posted yesterday

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for a Principal Genesys Cloud Professional Services Consultant to join our team and drive the delivery of innovative, enterprise-grade contact center solutions.
In this role, you will lead the design and implementation of advanced multi-channel customer experience platforms, leveraging deep expertise in Genesys Cloud and modern contact center technologies.
The ideal candidate combines strong technical leadership, hands-on delivery experience, and the ability to translate complex business requirements into scalable, high-quality solutions.
Work Authorization: Candidates must have valid authorization to work in the United States at the time of application. Visa sponsorship is not available for this role.
Responsibilities:
  • Serve as the primary technical point of contact for customers and internal stakeholders, providing expert consultancy on Genesys Cloud solutions.
  • Lead the design and delivery of end-to-end technical solutions, including facilitating workshops, gathering requirements, and producing technical design documentation with stakeholder sign-off.
  • Analyze complex business and technical challenges to define scalable and effective solution architectures.
  • Own and evolve the technical architecture of Genesys solutions, introducing new technologies and best practices where appropriate.
  • Configure and optimize Genesys Cloud environments to align with changing business and operational needs.
  • Lead the planning and execution of contact center deployments, migrations, and system upgrades.
  • Act as the main escalation and coordination point for Genesys-related matters, collaborating with internal teams and external vendors.
  • Support production readiness activities and ensure smooth transition of contact center solutions into live environments.

Qualifications
  • 5+ years of hands-on experience supporting and optimizing large, multi-site, complex contact center environments.
  • Experience in designing, implementing, and supporting Genesys Cloud solutions in enterprise settings.
  • Proven expertise in building routing strategies and IVR workflows using Genesys Architect
  • Experience with CRM integration (e.g., Salesforce, MS Dynamics) with the Genesys Cloud environment
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management to ensure high availability and performance.
  • Solid understanding of business processes and their alignment with customer experience technologies.
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBC), and load balancing approaches.

Nice to Have
  • Knowledge of Genesys Cloud Workforce Management (WFM): provide expert guidance and best practices to optimize workforce management processes within the Genesys Cloud environment.
  • Genesys Cloud Training: conduct training sessions for various roles, including supervisors, administrators, users, and architects, to enhance their understanding and effective use of Genesys Cloud features
  • Experience with CX Cloud from Genesys and Salesforce

Additional Information
We offer:
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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