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Remote Genesys Ivr Jobs (NOW HIRING)

Miratech

Genesys Cloud Architect

Arizona City, AZ · On-site +1

$65.50 - $83.25/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Miratech

Genesys Cloud Architect

Philadelphia, PA · Remote

$65.50 - $83.50/hr

IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Telus Digital

$180K - $224K/yr

... Remote) . The Opportunity The Senior Manager, Solutions Architecture for Genesys CCaaS is a ... Strong understanding of contact center operations, including routing, IVR, workforce engagement ...

PTP

Data Analyst - REMOTE

Austin, TX · On-site +1

Familiarity with IVR platforms and technologies (e.g., Genesys, Avaya, Nuance) * Knowledge of user experience (UX) design principles and human-computer interaction

LoanCare

Sr. Telephony Engineer- Remote

... Genesys Scripter • Support AI-driven contact center technologies, including conversational IVR ... About Remote Employment We provide the necessary equipment; all you need is a quiet, private place ...

PTP

DevOps Engineer - REMOTE

CA · On-site +1

Genesys Voice Platform (GVP) * Speech enabled IVR applications * Java programming Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent ...

PTP

Software Engineer - REMOTE

CA · On-site +1

Genesys Voice Platform (GVP) * Speech enabled IVR applications * Spring Boot Framework Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

Grammar development and testing for speech enabled IVR applications using Nuance Recognizers ... Nuance Speech Server, Nuance License Manager, Genesys GVP (8.5, 9) * Python or Java * Speaker ...

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Remote Genesys Ivr information

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$21K

$149.2K

$224.5K

How much do remote genesys ivr jobs pay per year?

As of Jun 12, 2026, the average yearly pay for remote genesys ivr in the United States is $149,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $175,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Genesys Ivr vs Remote Genesys Call Center Agent?

AspectRemote Genesys Ivr

Remote Genesys Ivr primarily involves designing, implementing, and maintaining Interactive Voice Response systems using Genesys platforms. It requires technical skills in system configuration, scripting, and troubleshooting. In contrast, a Remote Genesys Call Center Agent focuses on handling customer interactions via calls, chat, or email, emphasizing communication skills and customer service experience. While both roles work within the Genesys environment, the Ivr role is technical, and the Call Center Agent role is customer-facing. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Remote Genesys Ivr jobs
What cities are hiring for Remote Genesys Ivr jobs? Cities with the most Remote Genesys Ivr job openings:
What are the most commonly searched types of Genesys Ivr jobs? The most popular types of Genesys Ivr jobs are:
What states have the most Remote Genesys Ivr jobs? States with the most job openings for Remote Genesys Ivr jobs include:
What job categories do people searching Remote Genesys Ivr jobs look for? The top searched job categories for Remote Genesys Ivr jobs are:
Remote Genesys Ivr jobs near you
Infographic showing various Remote Genesys Ivr job openings in the United States as of June 2026, with employment types broken down into 75% Full Time, and 25% Contract. Highlights an 100% Remote job distribution, with an average salary of $149,214 per year, or $71.7 per hour.
Genesys Cloud Architect

Genesys Cloud Architect

Miratech

Arizona City, AZ • On-site, Remote

$65.50 - $83.25/hr

Full-time

Medical

Posted 5 days ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.
Job Description
We are looking for an experienced Genesys Cloud Architect to lead the design, architecture, and evolution of cloud-based contact center solutions. In this role, you will be responsible for defining the technical vision, designing scalable and resilient architectures, and ensuring alignment with business objectives and enterprise technology strategy. You will act as a key technical leader, working closely with business stakeholders, product owners, and cross-functional engineering teams to deliver integrated, future-ready customer experience solutions built on the Genesys Cloud CX platform.
Responsibilities:
  • Lead the end-to-end architecture and design of Genesys Cloud CX solutions
  • Translate business requirements into scalable, secure, and high-performing technical designs
  • Define and drive the technical roadmap for contact center and CX platforms
  • Collaborate with enterprise architects and other technology teams to ensure seamless integration across systems
  • Provide hands-on technical leadership across solution design, development, testing, and deployment phases
  • Guide and mentor engineering teams, ensuring best practices and architectural standards are followed
  • Oversee integrations with third-party systems such as CRM, WFM, and analytics platforms
  • Ensure solutions meet security, compliance, and performance requirements
  • Stay current with Genesys Cloud capabilities and CX industry trends, driving continuous innovation

Qualifications
  • 7+ years of experience in contact center technologies, with strong expertise in Genesys Cloud CX solutions
  • Proven experience in designing and delivering large-scale cloud contact center solutions
  • Strong knowledge of: IVR, call flows, and routing strategies; Omnichannel solutions (voice, chat, email, messaging); Workforce Management (WFM), call recording, and analytics; AI/ML capabilities
  • Hands-on experience with API integrations (REST/SOAP) and microservices architecture
  • Experience integrating Genesys Cloud CX with CRM platforms such as Salesforce, Microsoft Dynamics, or ServiceNow
  • Strong background in infrastructure planning, solution design, deployment, and lifecycle management, ensuring high availability and performance
  • Solid understanding of business processes and their alignment with customer experience technologies
  • Deep knowledge of SIP infrastructure, including SIP protocol, Session Border Controllers (SBCs), and load balancing approaches

Additional Information
We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.

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