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Remote Genesys Ivr Jobs (NOW HIRING)

Miratech

Senior Amazon Connect Developer

$125K - $165K/yr

Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing ... Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco. * Familiarity ...

Progyny

Senior Call Center Administrator

Manhattan, NY · On-site +1

$94K - $128K/yr

Support and enhance IVR systems, including call flows, self-service options, and menu optimization ... Experience with multiple platforms preferred (e.g., Five9, Genesys, NICE, Amazon Connect, etc.

TEKsystems

TalkDesk Contact Center Engineer

Atlanta, GA · Remote

$45 - $50/hr

Contact Center Systems Engineer (AI & Automation) Location: 100% Remote Employment Type: Contract ... Understanding of contact center architecture, call routing, IVR design, and omnichannel customer ...

Corpay

AI Contact Center & Virtual Agent Engineer

$15.25 - $20.25/hr

... in a remote environment. Corpay will set you up for success by providing: * Company-issued ... Experience with contact center platforms (e.g., NICE CXOne, Genesys, Five9, Amazon Connect, or ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms * Technical ...

Five9

Professional Services Program Manager

Strong knowledge of CCaaS, AI, CRM, WFM, PBX, Dialer, ACD, CTI, VoIP, IVR and Call Center practices ... This role is fully remote for candidates who reside outside the 30 mile radius of one of our ...

Cresta

Strategic Solutions Engineer, East

OR · On-site +1

... IVR architecture, and CRM/workforce management platforms. * Qualify and translate customer ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Telus Digital

$152K - $179K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... IVR and voice workflows, omni-channel routing, ticket lifecycles, and key integration points ...

NICE

Sr AI-Driven Enterprise Support Engineer

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... NICE CXone, Genesys Cloud, Cisco, Five9, Avaya, Amazon Connect, or similar platforms * Technical ...

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All JobsGenesys Ivr JobsRemote Genesys Ivr Jobs

Remote Genesys Ivr information

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$21K

$149.2K

$224.5K

How much do remote genesys ivr jobs pay per year?

As of Jul 26, 2026, the average yearly pay for remote genesys ivr in the United States is $149,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $175,000.00 per year, depending on experience, location, and employer.

What is the difference between Remote Genesys Ivr vs Remote Genesys Call Center Agent?

AspectRemote Genesys Ivr

Remote Genesys Ivr primarily involves designing, implementing, and maintaining Interactive Voice Response systems using Genesys platforms. It requires technical skills in system configuration, scripting, and troubleshooting. In contrast, a Remote Genesys Call Center Agent focuses on handling customer interactions via calls, chat, or email, emphasizing communication skills and customer service experience. While both roles work within the Genesys environment, the Ivr role is technical, and the Call Center Agent role is customer-facing. Understanding these differences helps job seekers identify the right position based on their skills and career goals.

More about Remote Genesys Ivr jobs
What cities are hiring for Remote Genesys Ivr jobs? Cities with the most Remote Genesys Ivr job openings:
What are the most commonly searched types of Genesys Ivr jobs? The most popular types of Genesys Ivr jobs are:
What states have the most Remote Genesys Ivr jobs? States with the most job openings for Remote Genesys Ivr jobs include:
What job categories do people searching Remote Genesys Ivr jobs look for? The top searched job categories for Remote Genesys Ivr jobs are:
Remote Genesys Ivr jobs near you
Infographic showing various Remote Genesys Ivr job openings in the United States as of July 2026, with employment types broken down into 10% Locum Tenens, 20% Internship, 63% Full Time, 4% Part Time, 2% Contract, and 1% Summer. Highlights an 77% Physical, 2% Hybrid, and 21% Remote job distribution, with an average salary of $149,214 per year, or $71.7 per hour.
Senior Amazon Connect Developer

Senior Amazon Connect Developer

Miratech

Remote

$125K - $165K/yr

Full-time

Medical

Posted 12 hours ago

Job description

Company Description
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a valuesdriven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.
Miratech has coverage across 5 continents and operates in 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%
Job Description
We are seeking an experienced Amazon Connect Engineer to design, build, and optimize advanced contact center solutions on AWS. The ideal candidate will have strong expertise in Amazon Connect, AWS services, and programming skills to deliver seamless, intelligent, and scalable customer engagement solutions.
Responsibilities:
  • Design, develop, and maintain Amazon Connect contact flows, IVR solutions, and call routing strategies.
  • Configure routing profiles, queues, callbacks, emergency messaging, and business hours/holiday routing within Amazon Connect.
  • Develop AWS Lambda functions and integrate Amazon Connect with DynamoDB, S3, CloudWatch, and other AWS services.
  • Build and support integrations with CRM platforms, third-party applications, APIs, and backend systems.
  • Implement conversational AI and chatbot solutions using Google Dialogflow CX or similar platforms.
  • Troubleshoot and resolve issues related to Amazon Connect, AWS services, and contact center operations.
  • Support CI/CD processes and infrastructure automation using tools such as Terraform and CloudFormation.
  • Collaborate with business stakeholders, operations teams, and technical teams to deliver scalable and reliable contact center solutions.

Qualifications
  • 6+ years of experience in contact center technology, engineering, or operations roles.
  • 4+ years of hands-on experience with Amazon Connect, including contact flow design, routing strategies, IVR configuration, and contact center integrations.
  • Strong experience designing and building Amazon Connect contact flows using AWS Lambda and DynamoDB.
  • Expertise in call routing design, including routing profiles, queues, callbacks, emergency messaging, dynamic business hours, and holiday routing.
  • Practical experience with AWS services commonly used with Amazon Connect, including Lambda, DynamoDB, S3, and CloudWatch.
  • Strong programming experience in Python with AWS Lambda and API integrations.
  • Experience integrating Amazon Connect with CRMs, third-party applications, APIs, and backend systems.
  • Understanding of contact center and telephony fundamentals, including IVR design, call routing, VoIP concepts, and omnichannel customer engagement.
  • Familiarity with version control tools such as Git, GitHub, or TFS.
  • Experience with CI/CD and Infrastructure-as-Code tools such as Terraform, CloudFormation, or similar technologies.
  • Strong troubleshooting, debugging, analytical, and problem-solving skills.
  • Excellent communication and collaboration skills with technical and non-technical stakeholders.

Nice to have:
  • AWS Cloud Practitioner or equivalent AWS certification.
  • Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco.
  • Familiarity with contact center reporting, analytics, workforce management (WFM), and performance monitoring tools.
  • Experience supporting enterprise-scale or regulated contact center environments.
  • Experience implementing portal widgets, chatbot integrations, email, SMS, and omnichannel customer service solutions.
  • Experience designing call flows and integrating contact center platforms with backend systems through APIs.

We offer:
  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.
Additional Information
All your information will be kept confidential according to EEO guidelines.

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