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Cx Solutions Jobs (NOW HIRING)

PTP

IVR Architect - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Architect to help us design and deliver CX solutions ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions ...

PTP

Engagement Manager - REMOTE

Austin, TX · On-site +1

We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Reviews project solution to ensure it addresses defined requirements * Performs the ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

ettain group

Business Analyst- Oracle CX

Irving, TX · On-site

Reviews project solution to ensure it addresses defined requirements * Performs the ... Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that ...

CARLISLE COMPANIES

Senior SAP Analyst

Carlisle, PA

Carlisle is seeking a Senior Analyst , CX Solutions to design, implement, and support SAP Customer Experience (CX) solutions. This role requires strong expertise in SAP Sales Cloud and SAP Service ...

Infosys Limited

$110 - $160/hr

Design, develop, configure, and support Genesys Cloud CX solutions including IVR, ACD, routing ... strategies, outbound dialer, omnichannel capabilities, bot flows, and integrations. * Provide ...

PTP

IVR Developer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Developer to help us design and deliver CX solutions that ...

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Cx Solutions information

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How much do cx solutions jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for cx solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What is a CX solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What are the key skills and qualifications needed to thrive as a CX solutions specialist?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

How does a professional in a CX solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

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Cx Solutions jobs near you
Infographic showing various Cx Solutions job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 8% Part Time, and 5% Contract. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Genesys Cloud CX Engineer :: Washington, DC (Remote)

ARK Solutions, Inc.

Remote

$57 - $76.25/hr

Full-time

Re-posted 17 days ago

Job description

Job Summary:
ARK Solutions, Inc. is seeking a Genesys Cloud CX Engineer responsible for configuring, implementing, and deploying Genesys Cloud contact center solutions. The role involves building core contact center capabilities and collaborating with delivery teams and clients to ensure successful implementation and production readiness.
Responsibilities:
• Configure and implement Genesys Cloud CX solutions for core contact center functions.
• Support the build and deployment of a browser-based agent desktop.
• Assist with inbound and outbound voice routing, skills-based routing, and queue configuration.
• Support telephony setup, including carrier connectivity and SIP concepts.
• Participate in solution configuration, testing, issue resolution, and production stabilization.
• Collaborate with client stakeholders and delivery teams for a smooth transition into operations.
• Develop and maintain configuration documentation and support materials.
• Troubleshoot platform, routing, and telephony issues.
• Support reporting and operational visibility through standard Genesys Cloud capabilities.
Qualifications:
Required:
• Bachelor's degree.
Preferred:
• Experience supporting contact center transformation or migration efforts.
• Consulting experience with clients or delivery teams.
• Genesys certifications preferred.
• Experience with government or regulated environments is a plus.
Company:
ARK Solutions is an IT company that offers software consultancy services. Founded in 2003, the company is headquartered in Reston, USA, with a team of 201-500 employees. The company is currently Growth Stage.
ARK Solutions logo

About ARK Solutions

Sourced by ZipRecruiter

Ark Solutions, headquartered in Reston, VA, US, is an established player in the IT service sector. Their official website, arksolutionsinc.com, provides a detailed overview of their work ethos and service offerings. Founded with the mission to deliver superior IT consulting services, the company primarily focuses on creating innovative solutions for complex business challenges. Ark Solutions has made significant strides in fields such as IT consulting, software development, and project management. They are firmly rooted in their core values of quality, transparency, integrity, and collaboration, which act as guiding principles in their operation process.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Reston, VA, US

Year founded

2003

Social media

Twitter

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