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Cx Solutions Jobs (NOW HIRING)

PTP

IVR Architect - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Architect to help us design and deliver CX solutions ...

Telus Digital

$113.45K - $133.47K/yr

Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution ...

SAP

Solution Advisor Expert CX

Atlanta, GA · On-site

Lead executive briefings, workshops, and events to build a strong pipeline for SAP CX solutions. Engage Executives : Establish trust with senior stakeholders and articulate SAP's value proposition.

Miratech

Solutions Architect

$54 - $71.25/hr

As a Solutions Architect , you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other ...

PTP

Senior Project Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Project Manager to help us design and deliver CX solutions ...

PTP

Genesys Cloud Engineer - REMOTE

Austin, TX · On-site +1

$54.25 - $72.75/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Cloud Engineer to help us design and deliver CX solutions ...

PTP

Engagement Manager - REMOTE

Austin, TX · On-site +1

We are looking for an Engagement Manager to help us sell and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and ...

SAP

Solution Advisor Expert CX

Atlanta, GA

Lead executive briefings, workshops, and events to build a strong pipeline for SAP CX solutions. Engage Executives : Establish trust with senior stakeholders and articulate SAP's value proposition.

Miratech

Solutions Architect

$64.50 - $85/hr

As a Solutions Architect , you will need expertise in CX platforms (e.g., Genesys, Google, Five9, TalkDesk, Amazon, NICE) across various applications such as inbound, outbound, WFM, and other ...

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How much do cx solutions jobs pay per hour?

As of May 29, 2026, the average hourly pay for cx solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Solutions Specialist, and why are they important?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

How does a professional in a CX Solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What are Cx Solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

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Cx Solutions jobs near you
IVR Architect - REMOTE

IVR Architect - REMOTE

PTP

On-site, Remote

Full-time

Posted 6 days ago

Job description

Job Description
PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Architect to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, passionate and committed professionals who strive to be the best at what they do.
Responsibilities
  • Work with customers to identify business and technical requirements
  • Architect solutions which meet business and technical requirements
  • Lead a team of 2-5 developers
  • Hands-on application development
  • Work closely with Project Manager to ensure on-time, quality delivery

Requirements
  • 3+ years of IVR development experience
  • 5+ years of J2EE or .NET development experience
  • 3+ years working with speech standards (VoiceXML, SRGS, MRCP, CCXML)
  • 5+ years of Eclipse or similar IDE experience
  • 2+ year of MVC based framework experience
  • Expert in OOD, OOP and Design Patterns
  • Excellent verbal and written communication skills
  • Ability to lead a small team of developers

Salary is DOE and is extremely competitive.
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About PTP

Sourced by ZipRecruiter

Industry

It services

Company size

51 - 200 Employees

Headquarters location

San Francisco, CA, US

Year founded

2004

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