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Cx Solutions Jobs (NOW HIRING)

PTP

IVR Developer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a IVR Developer to help us design and deliver CX solutions that ...

PTP

Genesys Engineer - REMOTE

CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Genesys Engineer to help us design and deliver CX solutions that ...

PTP

Senior IVR Developer - REMOTE

CA · On-site +1

$58.25 - $77/hr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior IVR Developer to help us design and deliver CX solutions ...

CARLISLE COMPANIES

Senior SAP Analyst

Carlisle, PA · On-site

Carlisle is seeking a Senior Analyst , CX Solutions to design, implement, and support SAP Customer Experience (CX) solutions. This role requires strong expertise in SAP Sales Cloud and SAP Service ...

PTP

Genesys Architect - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a hands-on Senior Genesys Architect to help us design and deliver ...

PTP

Senior Front-End Developer

Austin, TX · Remote

$117K - $154K/yr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Front-End Developer to help us develop CX solutions that ...

PTP

Machine Learning Engineer - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Machine Learning Engineer to help us design and deliver CX ...

PTP

Senior Speech Scientist - REMOTE

Sacramento, CA · On-site +1

$97K - $133K/yr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Speech Scientist to help us design and deliver CX ...

Miratech

Genesys Cloud Architect

$66.50 - $84.75/hr

Responsibilities : • Lead the end-to-end architecture and design of Genesys Cloud CX solutions • Translate business requirements into scalable, secure, and high-performing technical designs • ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Lead the end-to-end architecture and design of Genesys Cloud CX solutions * Translate business requirements into scalable, secure, and high-performing technical designs * Define and drive the ...

Miratech

Genesys Cloud Architect

New York, NY · On-site

$71 - $90.50/hr

Lead the end-to-end architecture and design of Genesys Cloud CX solutions * Translate business requirements into scalable, secure, and high-performing technical designs * Define and drive the ...

PTP

IVR Test Engineer - REMOTE

Austin, TX · On-site +1

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a I VR Test Engineer to help us design and deliver CX solutions ...

PTP

Senior Front-End Developer

Austin, TX · On-site +1

$112K - $147K/yr

PTP is a fast-growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for a Senior Front-End Developer to help us develop CX solutions that ...

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How much do cx solutions jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for cx solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What are Cx Solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What are the key skills and qualifications needed to thrive as a Customer Experience (CX) Solutions Specialist, and why are they important?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

Is CX a good job?

Customer experience (CX) roles involve improving customer interactions and satisfaction, often requiring skills in communication, problem-solving, and familiarity with CRM tools. These jobs can offer stable employment and opportunities for advancement, especially in industries focused on customer service and support.

What's a good job for overthinkers?

Customer experience (CX) solutions roles often involve analyzing data and developing strategies, which can suit overthinkers who enjoy problem-solving and attention to detail. These jobs typically require strong communication skills and familiarity with tools like CRM software, and they often involve collaborative environments that value thoughtful analysis.

How does a professional in a CX Solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

What jobs pay 4000 a week without a degree?

In the field of customer experience solutions, high-paying roles such as sales managers, account executives, or technical support leads can earn around $4,000 weekly through commissions, bonuses, or performance-based pay. These positions often require strong communication skills, industry knowledge, and experience rather than formal degrees, and may involve working in fast-paced environments or managing client relationships.

How can I make 2000 a week working from home?

Cx Solutions roles often involve customer experience or support positions that can pay hourly or per project, with some roles offering bonuses or commissions. To reach $2000 weekly, you may need to work multiple shifts, develop specialized skills, or secure high-paying contracts, often requiring strong communication skills and familiarity with remote work tools. Earnings vary based on experience, role complexity, and client demand.
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What cities are hiring for Cx Solutions jobs? Cities with the most Cx Solutions job openings:
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Cx Solutions jobs near you
Infographic showing various Cx Solutions job openings in the United States as of July 2026, with employment types broken down into 27% Locum Tenens, 66% Full Time, 5% Part Time, 1% Contract, and 1% Summer. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $63,640 per year, or $30.6 per hour.
Travel Solution Architect Presales

Travel Solution Architect Presales

Tata Consultancy Services

Weatherford, TX • On-site

Full-time

Posted 29 days ago

Tata Consultancy Services rating

6.5

Company rating: 6.5 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

164th of 213 rated it services

Job description

Job Summary:
Tata Consultancy Services is seeking a Travel Solution Architect Presales who will serve as the Subject Matter Expert for the Travel & Aviation vertical. The role involves leading presales and solution strategy for U.S. airline clients, engaging with executives, and designing AI-led customer experience solutions.
Responsibilities:
• Own end to end solution leadership for Travel & Aviation CX pursuits including new logos, expansions, and renewals in the U.S. market.
• Act as Travel & Aviation Subject Matter Expert across reservations, ticketing, IROPs, interline/codeshare, loyalty, refunds, claims, and customer care.
• Lead creation of solution strategies, airline operating models, transformation roadmaps, and target architectures.
• Drive hands on development of RFP/RFI responses, solution decks, pricing models, and value/ROI business cases.
• Lead client workshops, solution presentations, and executive solution defenses with airline CX and operations leadership.
• Partner closely with Sales on GTM strategy, proactive pipeline shaping, and deal qualification for airline accounts.
• Design scalable omni channel airline CX solutions across voice, chat, email, messaging, and digital self service.
• Define future state airline CX and operations transformations using AI (including Agentic AI), automation, analytics, and workforce optimization.
• Develop financial models, pricing constructs, and ROI/TCO cases aligned to U.S. airline commercial expectations.
• Collaborate with Delivery and Transition teams to ensure solution feasibility and seamless post award handover.
• Track U.S. airline CX trends, disruption patterns, regulatory requirements (DOT, PCI DSS), and emerging technologies.
• Support client due diligence, deal shaping, and post award solution refinement.
• Bring strong consultative storytelling skills to influence airline CX, Operations, Digital, and IT executives.
• Demonstrate deep understanding of U.S. airline customer journeys, disruption drivers, and cost to serve levers.
• Apply hands on expertise across airline platforms and tools including GDS/CRS (Amadeus, Sabre, Travelport, Galileo), DCS (Amadeus Altea, SabreSonic), PNR and queue management, fare filing tools, airline CRM, case management, and knowledge platforms, with awareness of cloud based CX modernization and digital self service ecosystems.
Qualifications:
Required:
• Bachelor's or master’s degree in business administration or related field
• 13+ years in Travel / Aviation, preferably within airline BPO, airline shared services, or Tier 1 airline operations
• 10+ years in client facing, presales, or contact center environments
• Mandatory hands-on experience with airline systems (GDS / CRS / DCS)
• Strong techno functional expertise across airline operations and CX processes
• Exceptional communication, executive presence, and solution storytelling capability
Preferred:
• Preferred certifications: IATA, Airline Retailing (NDC / ONE Order), GDS platform certifications
Company:
Tata Consultancy Services (TCS) is the technology partner of choice for industry leading organizations worldwide. Founded in 1992, the company is headquartered in Puteaux, FRA, with a team of 10001+ employees. The company is currently Late Stage.

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About Tata Consultancy Services

Sourced by ZipRecruiter

Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Edison, NJ, US

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