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Cx Solutions Jobs in Virginia (NOW HIRING)

Foundever

$19/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know ...

Foundever

$17.50/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military ...

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military ...

Foundever

Retention Customer Service Associate

Wise, VA · On-site

$17.50/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Military ...

Socket.dev

CX Research Analyst

Mclean, VA · On-site

$105 - $120/hr

... enabled solutions to our customers across defense, civilian, and homeland security sectors. Our ... Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ...

New

Aretum

CX Research Analyst

Mclean, VA · Remote

$105K - $120K/yr

... enabled solutions to our customers across defense, civilian, and homeland security sectors. Our ... Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ...

Aretum

CX Research Analyst

Mclean, VA · On-site +1

$105K - $120K/yr

... enabled solutions to our customers across defense, civilian, and homeland security sectors. Our ... Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ...

Aretum, Llc

CX Research Analyst

Mclean, VA · On-site

$105 - $120/hr

... enabled solutions to our customers across defense, civilian, and homeland security sectors. Our ... Job Summary Aretum is seeking a CX Research Analyst that conducts research and analysis to ...

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Cx Solutions information

What is a CX solutions?

Cx Solutions, short for Customer Experience Solutions, refer to strategies, technologies, and services designed to improve how customers interact with and perceive a company. These solutions often involve customer service platforms, feedback tools, and process optimizations that make interactions smoother and more satisfying. Organizations implement Cx Solutions to increase customer loyalty, enhance satisfaction, and gain a competitive edge in the market. The field combines data analysis, technology, and human insight to deliver meaningful improvements to the customer journey.

What are the key skills and qualifications needed to thrive as a CX solutions specialist?

To thrive as a Customer Experience (CX) Solutions Specialist, you need a solid understanding of customer journey mapping, data analysis, and experience design, often supported by a degree in business, marketing, or a related field. Familiarity with CX platforms like Salesforce, Zendesk, or Qualtrics, as well as certifications in customer experience management, are commonly required. Strong communication, problem-solving abilities, and a customer-centric mindset help professionals excel in building relationships and driving improvements. These skills are crucial for optimizing customer interactions, ensuring satisfaction, and delivering measurable business value.

How does a professional in a CX solutions role typically collaborate with other departments to improve customer experience?

Professionals in CX Solutions frequently work cross-functionally, collaborating with teams such as product, marketing, sales, and customer support to gather insights and identify pain points in the customer journey. They facilitate workshops, analyze customer feedback, and help implement strategies that align with broader business goals. This role often requires strong communication and project management skills, as professionals must coordinate initiatives and ensure all stakeholders are aligned toward enhancing the overall customer experience.

What is the difference between Cx Solutions vs Customer Experience Analyst?

AspectCx SolutionsCustomer Experience Analyst
CredentialsTypically requires certifications in CX tools, UX, or related fieldsOften requires degrees in marketing, business, or related fields, with certifications in CX or data analysis
Work EnvironmentCollaborative, cross-departmental teams focusing on customer journey improvementsData-driven, analytical setting focusing on customer feedback and experience metrics
Employer & Industry UsageUsed across retail, tech, finance, and service industries to enhance customer interactionsCommon in marketing, consulting, and customer service sectors for analyzing customer data

While both roles focus on improving customer experience, Cx Solutions professionals typically implement and manage CX strategies and tools, whereas Customer Experience Analysts analyze data to inform CX improvements. Both roles are vital for enhancing customer satisfaction but differ in their primary functions and skill sets.

What are popular job titles related to Cx Solutions jobs in Virginia?

For Cx Solutions jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Cx Solutions jobs in Virginia look for?

The top searched job categories for Cx Solutions jobs in Virginia are:

What cities in Virginia are hiring for Cx Solutions jobs?

Cities in Virginia with the most Cx Solutions job openings:

Cx Solutions jobs near you
Infographic showing various Cx Solutions job openings in Virginia as of July 2026, with employment types broken down into 22% Locum Tenens, 67% Full Time, 8% Part Time, 2% Contract, and 1% Summer. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution.

Technical Customer Support Representative

Foundever

Wise, VA

$19/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 20 days ago

Foundever rating

5.6

Company rating: 5.6 out of 10

Based on 193 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description

Technical Customer Support Representative

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference!  

 

Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293

Job Overview

Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. 

What We're Looking For:
  • Ability to multitask in and navigate between screens efficiently while assisting customers
  • Comfortable in a fast-paced environment
  • Must be 18+ years of age
  • High school diploma (or GED equivalent)
  • Must pass a criminal background
Key Skills & Responsibilities:
  • Handle inbound customer service calls
  • Drive customer satisfaction through voice, chat and email communication
  • Navigate multiple systems and tools
  • Recommend product solutions for unique customer needs 
Why You Should Join Us:
  • Pay: $17/hour base rate + growth opportunities up to $19/hour
  • 100% paid training
  • Dedicated time for skill development 
  • Benefits including medical, dental, life, and vision insurance
  • Employee Assistance Program (EAP)
  • 401k retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Internal Mobility (84% of our managers are promoted within)
About Foundever®

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter.

Military Partners

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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