Remote / Hybrid (Washington, DC metro preferred) Role Summary Leads end-to-end delivery of a ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Remote / Hybrid (Washington, DC metro preferred) Role Summary Leads end-to-end delivery of a ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Web Content / UX Lead Strategist
Reston, VA · On-site +1
$120K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot ...
Web Content / UX Lead Strategist
Reston, VA · On-site +1
$120K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot ...
Web Content / UX Lead Strategist
Reston, VA · On-site +1
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot ...
Quick apply
Web Content / UX Lead Strategist
Reston, VA · On-site +1
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot ...
Web Content / UX Lead Strategist
Reston, VA · On-site +1
$120K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot ...
Web Content / UX Lead Strategist
Reston, VA · On-site +1
$120K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... Tag Manager, DAP, ForeSee, Voice of Customer tools, Tableau, search analytics, or chatbot ...
Remote / Hybrid (Washington, DC metro preferred) Role Summary Leads end-to-end delivery of a ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Quick apply
Remote / Hybrid (Washington, DC metro preferred) Role Summary Leads end-to-end delivery of a ... AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g ...
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... The ideal candidate will manage WebAdmin requests, support content publishing and maintenance ...
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... The ideal candidate will manage WebAdmin requests, support content publishing and maintenance ...
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... The ideal candidate will manage WebAdmin requests, support content publishing and maintenance ...
Web Administrator
Reston, VA · On-site +1
$85K/yr
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... The ideal candidate will manage WebAdmin requests, support content publishing and maintenance ...
Web Administrator
Reston, VA · On-site +1
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... The ideal candidate will manage WebAdmin requests, support content publishing and maintenance ...
Quick apply
Web Administrator
Reston, VA · On-site +1
Hybrid or Remote Terms: Full Time Clearance: U.S. Citizenship Preferred; Ability to Obtain Public ... The ideal candidate will manage WebAdmin requests, support content publishing and maintenance ...
Remote Chatbot Manager information
What is the difference between Remote Chatbot Manager vs Remote Customer Support Specialist?
| Aspect | Remote Chatbot Manager | Remote Customer Support Specialist |
|---|---|---|
| Credentials | Experience in AI, chatbot platforms, and project management | Customer service skills, communication, and problem-solving |
| Work Environment | Oversees chatbot development and deployment, collaborates with tech teams | Handles customer inquiries via chat, email, or phone |
| Industry Usage | Tech, e-commerce, and service industries | Retail, telecom, and service sectors |
| Search & Comparison Intent | Understanding chatbot management roles and responsibilities | Customer support roles and daily tasks |
The Remote Chatbot Manager focuses on overseeing chatbot development, deployment, and optimization, often working with technical teams. In contrast, the Remote Customer Support Specialist directly interacts with customers to resolve issues. Both roles are vital in customer engagement but differ in responsibilities, skills, and work environment.
Job description
Position / LCAT: Project Manager Level: Senior / Lead Lead Designation: Project Manager Location: Remote / Hybrid (Washington, DC metro preferred)
Role SummaryLeads end-to-end delivery of a federal public-facing website modernization and sustainment program, owning schedule, scope, risk, and quality from discovery and design through build, migration, testing, and controlled go-live, and into multi-year operations and sustainment. Serves as the primary client interface, drives delivery against fixed go-live dates, provides regular status reporting, and directs the technical staff and subcontractors required to deliver a secure, accessible, compliant, cloud-hosted enterprise web platform.
Responsibilities- Own the master schedule, critical path, staffing assumptions, and dependencies, and drive on-time delivery against fixed go-live dates
- Serve as primary client and stakeholder interface and maintain a collaborative working relationship throughout the engagement
- Deliver and maintain the project plan and a comprehensive project timeline
- Produce weekly status reports covering accomplishments, upcoming work, risks and issues, and items requiring client decision
- Lead the lifecycle: discovery, design and mockup approval, build, legacy content migration, user acceptance testing, and controlled production cutover with minimal downtime
- Coordinate security accreditation activities (RMF/ATO) with client security personnel
- Oversee Section 508, 21st Century IDEA, and WCAG accessibility compliance verification and remediation prior to go-live
- Manage subcontractor and vendor performance, including cloud and web delivery partners and independent third-party test providers
- Manage operations and sustainment, including defined operational service levels, high-availability uptime, security monitoring, administrator training, and documentation
- Manage scope, risk, quality, and staffing and retention across the period of performance
- Minimum 6 years of hands-on IT project management experience specifically overseeing website development projects. Hard requirement; general IT or PMO experience without direct website-development project leadership does not qualify
- Demonstrated ability to plan and execute to a defined plan, managing schedule, scope, and risk on technically complex, deadline-driven efforts
- Demonstrated strengths in strategic thinking, multitasking, conflict management, and time management
- Strong oral and written communication skills, fluent in English (speak, read, write), with experience interacting with and briefing senior leaders
- Demonstrated ability to lead technical delivery teams and subcontractors to defined milestones and quality standards
- U.S. citizenship and ability to pass a federal background investigation (Public Trust / suitability)
- Desired Experience: Prior federal government project experience
- Desired Experience: Delivery experience in Microsoft Azure Government or another FedRAMP-authorized cloud environment
- Desired Experience: WordPress or comparable enterprise CMS delivery; Section 508 / WCAG / 21st Century IDEA accessibility compliance
- Desired Experience: RMF/ATO coordination (SSP, POA&M, working with an ISSO and Authorizing Official) and FIPS-199 Moderate systems
- Desired Experience: Delivering firm-fixed-price, fixed-deadline web builds on schedule; managing subcontractors, vendors, and independent test providers
- Desired Experience: AI/chatbot integration, legacy content migration, and enterprise identity integration (e.g., Microsoft Entra ID)
- Desired Certification: PMP or equivalent project management certification
- Desired Education: Bachelor's degree in computer science, information systems, IT management, or a related field from an accredited institution
About North Point Technology
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Johnson City, NY, US
Year founded
2002