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Genesys Software Engineer Jobs (NOW HIRING)

PTP

Software Engineer - REMOTE

CA · On-site +1

We are looking for a Senior Software Engineer to help us design and deliver CX solutions that ... Genesys Voice Platform (GVP) * Speech enabled IVR applications * Spring Boot Framework Salary is ...

United Technology

Genesys Cloud CX Developer

Phoenix, AZ · On-site

$55.75 - $76.50/hr

We are looking for experienced Genesys Cloud CX Developers for one of our banking clients. The ... Manage the complete software development lifecycle including deployment through CI/CD pipelines

Grand Circle LLC

Senior Software Engineer

Boston, MA · On-site

$140K - $160K/yr

Senior Software Engineer (Full Stack) Location: Boston, MA (Hybrid) Department: Software ... Experience with CCaaS platforms such as Genesys, NICE, Five9, or AWS Connect * Experience leading ...

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$63.5K

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How much do genesys software engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for genesys software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Genesys Software Engineer, and why are they important?

To thrive as a Genesys Software Engineer, expertise in software development, knowledge of contact center technologies, and proficiency with Genesys platforms are essential, often supported by a degree in computer science or related field. Familiarity with Genesys PureEngage or Cloud, APIs, scripting languages, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and teamwork skills help engineers effectively design and implement customer experience solutions. These abilities ensure efficient deployment, integration, and maintenance of Genesys systems to meet organizational needs.

What are some common challenges Genesys Software Engineers face when integrating with third-party systems?

Genesys Software Engineers often work on projects that require integrating Genesys solutions with various third-party systems such as CRMs, databases, or messaging platforms. A key challenge is ensuring compatibility between the Genesys APIs and external systems, which may require custom development or middleware. Managing data synchronization and maintaining secure, reliable communication between platforms are also common hurdles. Effective collaboration with cross-functional teams—including business analysts and external vendors—is crucial to address integration complexities and deliver seamless customer experiences.

What are Genesys Software Engineers?

Genesys Software Engineers are professionals who design, develop, and maintain software solutions using the Genesys platform, which is widely used for customer experience and contact center solutions. They work on integrating Genesys applications with other systems, customizing features, and ensuring smooth operations for businesses that rely on Genesys for customer interactions. These engineers often collaborate with IT, support, and business teams to implement call routing, automation, and omnichannel communication features tailored to organizational needs.

What is the difference between Genesys Software Engineer vs Contact Center Software Developer?

AspectGenesys Software EngineerContact Center Software Developer
Required CredentialsBachelor's in CS or related field, experience with Genesys platformsBachelor's in CS or related field, experience with contact center solutions
Work EnvironmentDevelops and maintains Genesys-based contact center applicationsDesigns and implements contact center software solutions
Industry UsagePrimarily in customer service and contact center industriesCustomer service, telecommunications, and contact center industries
Common Search IntentComparing roles involving Genesys platform developmentRoles related to contact center software development

The Genesys Software Engineer focuses on developing and maintaining applications specifically within the Genesys platform, often working on customer engagement solutions. In contrast, a Contact Center Software Developer may work on a broader range of contact center technologies and platforms. Both roles require similar credentials and are used within customer service industries, but their focus and platform expertise differ.

More about Genesys Software Engineer jobs
What job categories do people searching Genesys Software Engineer jobs look for? The top searched job categories for Genesys Software Engineer jobs are:
Genesys Software Engineer jobs near you
Infographic showing various Genesys Software Engineer job openings in the United States as of May 2026, with employment types broken down into 25% Part Time, 8% Temporary, and 67% Contract. Highlights an 92% Physical, and 8% Hybrid job distribution, with an average salary of $147,524 per year, or $70.9 per hour.
Genesys Call Center Engineer

Genesys Call Center Engineer

Procom Consultants Group

Durham, NC • On-site

Contractor

Posted 7 days ago

Job description

Company Description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
Procom's areas of staffing expertise include:
Application Development
Project Management
Quality Assurance
Business/Systems Analysis
Datawarehouse & Business Intelligence
Infrastructure & Network Services
Risk Management & Compliance
Business Continuity & Disaster Recovery
Security & Privacy
Specialties Contract Staffing (Staff Augmentation)
Permanent Placement (Staff Augmentation)
ICAP (Contractor Payroll)
Flextrack (Vendor Management System)

Job Description

Genesys Call Center Engineer 


On behalf of our client, Procom Services is searching for a Genesys Call Center Engineer for a contract opportunity in Durham, NC. 


Genesys Call Center Engineer Job Details


The Contact Center Engineer is accountable for the strategy, planning, design, project execution, and overall health of the IT infrastructure systems. This role leads operational and project support for the delivery and operations team that provides a managed service for telephony and contact centers technologies.


Genesys Call Center Engineer Mandatory Skills


Professional knowledge and experience in the design, configuration and implementation of Genesys 8.x Framework, URS, Tserver, Datamart, Infomart, Contact Center Analyzer, Call Concentrator, Stat Server, Genesys high availability architecture, Multi Channel Routing (MCR), Web Chat, Email Routing, GPlus Adapter for Siebel. 

In-depth knowledge and experience with Avaya ACD(EAS), IVR, CMS, CentreVu, Vectoring deployed on Avaya's Communication Manager platform, AT&T Route IT, Toll free routing with advanced features. 

Experience with call center (ACD & Vectoring), workforce management, IVR, CTI, speech recognition, quality monitoring, skills, Intelligent Call Routing, IXC/LEC routing methodologies and experience with Avaya, or Genesys telephony systems related to contact center applications are preferred. 

Experience with Nuance, SpeechWorks, or ScanSoft speech application design and/or development experience desirable, but not mandatory. 

Experience with Siebel CRM integration, VXML programming or SQL/Oracle query languages a plus. 

Detailed understanding of enterprise system interactions and integrations

Genesys 7 or 8 GCP-CIV or Genesys GCP-DIV or Genesys GCP-CVE, Avaya ACS Design-Contact Center or Cisco CCNA certifications or above a plus

Strong understanding of networking technologies including; TCP/IP, DHCP, TFTP, VLAN, QoS, VoIP, 

Understanding of IP addressing schemes and VLAN designs. 

Experience with configuration and implementation of data switches and routers; knowledge of Cisco a plus. 

Ability to analyze end-to-end TCP/IP protocol trace to identify network connectivity issues is a strong plus

Experience with such diagnostic tools as Ethereal, PC Anywhere, and NetIQ. 

Proficiency in downloading software, firmware, updates and patches to communications products; 

Overall knowledge of Avaya S8xxx platform and Communication Manager is highly desirable; Avaya

Familiarity with PC-based apps a plus (i.e.: IP Softphone, IP Agent, Softconsole) 


Genesys Call Center Engineer Start Date


ASAP


Genesys Call Center Engineer Assignment Length


6 Months

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only. 

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