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Genesys Software Engineer Jobs (NOW HIRING)

Genesys

... software. The Principal Solution Consultant works with BPO customers to perform detailed discovery ... Programming experience in JavaScript or Python * Hands on experience with Genesys Cloud and REST ...

Genesys

Principal Solution Consultant

Concord, NC · On-site

... software. The Principal Solution Consultant works with BPO customers to perform detailed discovery ... Programming experience in JavaScript or Python * Hands on experience with Genesys Cloud and REST ...

Genesys

... software. The Principal Solution Consultant works with BPO customers to perform detailed discovery ... Programming experience in JavaScript or Python * Hands on experience with Genesys Cloud and REST ...

Genesys

... software. The Principal Solution Consultant works with BPO customers to perform detailed discovery ... Programming experience in JavaScript or Python * Hands on experience with Genesys Cloud and REST ...

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Genesys Software Engineer information

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$63.5K

$147.5K

$205.5K

How much do genesys software engineer jobs pay per year?

As of Jun 20, 2026, the average yearly pay for genesys software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What are Genesys Software Engineers?

Genesys Software Engineers are professionals who design, develop, and maintain software solutions using the Genesys platform, which is widely used for customer experience and contact center solutions. They work on integrating Genesys applications with other systems, customizing features, and ensuring smooth operations for businesses that rely on Genesys for customer interactions. These engineers often collaborate with IT, support, and business teams to implement call routing, automation, and omnichannel communication features tailored to organizational needs.

What are some common challenges Genesys Software Engineers face when integrating with third-party systems?

Genesys Software Engineers often work on projects that require integrating Genesys solutions with various third-party systems such as CRMs, databases, or messaging platforms. A key challenge is ensuring compatibility between the Genesys APIs and external systems, which may require custom development or middleware. Managing data synchronization and maintaining secure, reliable communication between platforms are also common hurdles. Effective collaboration with cross-functional teams—including business analysts and external vendors—is crucial to address integration complexities and deliver seamless customer experiences.

What is the difference between Genesys Software Engineer vs Contact Center Software Developer?

AspectGenesys Software EngineerContact Center Software Developer
Required CredentialsBachelor's in CS or related field, experience with Genesys platformsBachelor's in CS or related field, experience with contact center solutions
Work EnvironmentDevelops and maintains Genesys-based contact center applicationsDesigns and implements contact center software solutions
Industry UsagePrimarily in customer service and contact center industriesCustomer service, telecommunications, and contact center industries
Common Search IntentComparing roles involving Genesys platform developmentRoles related to contact center software development

The Genesys Software Engineer focuses on developing and maintaining applications specifically within the Genesys platform, often working on customer engagement solutions. In contrast, a Contact Center Software Developer may work on a broader range of contact center technologies and platforms. Both roles require similar credentials and are used within customer service industries, but their focus and platform expertise differ.

What are the key skills and qualifications needed to thrive as a Genesys Software Engineer, and why are they important?

To thrive as a Genesys Software Engineer, expertise in software development, knowledge of contact center technologies, and proficiency with Genesys platforms are essential, often supported by a degree in computer science or related field. Familiarity with Genesys PureEngage or Cloud, APIs, scripting languages, and certifications like Genesys Certified Professional are typically required. Strong problem-solving, communication, and teamwork skills help engineers effectively design and implement customer experience solutions. These abilities ensure efficient deployment, integration, and maintenance of Genesys systems to meet organizational needs.

Can I make 200k a year as a software engineer?

Genesys Software Engineers with extensive experience, specialized skills, and working in high-cost-of-living areas can potentially earn $200,000 or more annually, especially with senior roles, certifications, or leadership responsibilities. However, typical salaries vary based on location, company size, and individual expertise, and many software engineers earn less than this amount.

How much does Genesys pay in the US?

Genesys Software Engineers in the US typically earn an average salary ranging from $80,000 to $130,000 annually, depending on experience, location, and specific role. Entry-level positions may start lower, while senior roles with specialized skills or certifications can earn higher salaries. Compensation often includes benefits such as health insurance and performance bonuses.

Is Genesys a good company to work for?

Genesys Software Engineers typically work in a collaborative environment focused on customer experience solutions, often involving cloud-based platforms and programming languages like Java and Python. The company is known for offering competitive benefits and opportunities for professional growth, making it a generally positive workplace for technical roles.

What is the salary of software engineer in Genesys?

The salary of a Genesys Software Engineer typically ranges from $80,000 to $130,000 annually, depending on experience, location, and skill level. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher compensation, often including benefits and bonuses.
More about Genesys Software Engineer jobs
What job categories do people searching Genesys Software Engineer jobs look for? The top searched job categories for Genesys Software Engineer jobs are:
Genesys Software Engineer jobs near you
Infographic showing various Genesys Software Engineer job openings in the United States as of June 2026, with employment types broken down into 90% Full Time, 7% Part Time, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $147,524 per year, or $70.9 per hour.

Senior Software Engineer/Developer

Fidelity Investments

Westlake, TX • On-site

$117K - $155K/yr

Full-time

Posted 14 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:
Position Description:
Designs, implements, and optimizes customer engagement systems, and architects and deploys Genesys Cloud CX and Multicloud CX solutions, ensuring alignment with business requirements and scalability. Configures routing strategies, Interactive Voice Response (IVR) flows, and omnichannel capabilities. Coordinates workflows using Continuous Integration and Continuous Deployment (CI/CD) pipelines and associated technologies. Integrates and maintains contact center platforms -- Genesys, Cisco UCCE, Avaya, or Amazon Connect. Supports automation and DevOps initiatives to improve deployment efficiency and platform reliability, and ensures seamless integration between contact center systems and CRM, workforce management, and analytics tools. Implements disaster recovery and business continuity plans specific to contact center operations. Provides business solutions by developing complex or multiple software applications.
Primary Responsibilities:
  • Designs and implements system architecture for high availability and scalability.

  • Ensures high availability, scalability, and performance of contact center solutions, while supporting innovation and continuous improvement.

  • Monitors and optimizes system performance, ensuring minimal downtime.

  • Troubleshoots and resolves complex technical issues across hardware, software, and network layers.

  • Ensures system security and compliance with industry standards and regulations.

  • Documents system configurations and procedures for internal use and training.

  • Conducts root cause analysis for service disruptions affecting customer experience.

  • Monitors system performance, troubleshoots issues, and implements corrective actions.

  • Develops automation scripts and tools to streamline operations and improve system reliability.

  • Ensures systems adhere to security policies and compliance standards.

  • Develops original and creative technical solutions to on-going development efforts.

  • Designs applications or subsystems on major projects and for/in multiple platforms.

  • Develops applications for multiple projects supporting several divisional initiatives.

  • Supports and performs all phases of testing leading to implementation.

  • Assists in the planning and conducting of user acceptance testing.

  • Develops comprehensive documentation for multiple applications supporting several corporate initiatives.

  • Responsible for post-installation testing of any problems.

  • Establishes project plans for projects of moderate scope.

  • Works on complex assignments and often multiple phases of a project.

  • Performs independent and complex technical and functional analysis for multiple projects supporting several initiatives.

Education and Experience:
Bachelor's degree in Computer Science, Engineering, Information Technology, Information Systems, Information Science, or a closely related field (or foreign education equivalent) and three (3) years of experience as a Senior Software Engineer/Developer (or closely related occupation) supporting contact center and telephony products (Genesys Engage and Genesys Cloud CX).
Or, alternatively, Master's degree in Computer Science, Engineering, Information Technology, Information Systems, Information Science, or a closely related field (or foreign education equivalent) and one (1) year of experience as a Senior Software Engineer/Developer (or closely related occupation) supporting contact center and telephony products (Genesys Engage and Genesys Cloud CX).
Skills and Knowledge:
Candidate must also possess:
  • Demonstrated Expertise ("DE") designing, developing, testing, supporting, and troubleshooting contact center platform, using Genesys Administrator (GA), Genesys Administrator Extension (GAX), Genesys Composer, Genesys Cloud Architect, and Genesys Developer; and integrating and optimizing omnichannel contact center solutions (voice, chat, email, and SMS) with focus on enhancing customer experience and operational efficiency.

  • DE architecting and deploying scalable, secure, and resilient contact center infrastructure on-prem or in the public Cloud, and implementing high-availability and disaster recovery strategies, using Genesys Engage and Genesys Cloud CX.

  • DE implementing DevOps concepts using CI/CD pipelines; automating deployment processes using Jenkins, uDeploy, Ansible, and Terraform; and developing and deploying new features in production and non-production environments, using GitHub, JavaScript, Visual Studio Code, Genesys PSDK, and Postman.

  • DE supporting operating systems (Windows, Linux, or UNIX) and SQL databases; and working in a scaled Agile framework - Scrum, Agile, Scrum@Scale, JIRA, and JIRA Align.

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Certifications:
Category:
Information Technology
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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