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Cisco Contact Center Engineer Jobs (NOW HIRING)

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA Note: Need min 9 years of experience with ... Java programming: Ability to develop custom Java components for CVP integration * Contact Center ...

Delphi-US

Lead Cloud Contact Center Architect

Middletown, PA

$53.25 - $73/hr

... DevOps Testing Module. * Equivalent education and experience combinations will be considered. Desired Skill Set * 4+ years' experience building and maintaining Cisco Cloud WebEx Contact Center or on ...

TEKsystems

Contact Center Engineer

Chicago, IL

$65 - $75/hr

... Engineer will support AI telephony solutions, ensuring seamless, efficient communication systems that align with business objectives, leveraging RingCentral solutions for Contact Center as a Service ...

Diverse Lynx Llc

NICE CXone Sr. Developer

Dearborn, MI

$65/hr

... Engineer will be responsible for designing, developing, and customizing NICE CXone applications • ... from Cisco contact center platforms (UCCE/UCCX) to NICE CXone • Translate Cisco call flows and ...

Presidio

Senior Project Manager, Contact Center

Lead cross-functional project teams consisting of Presidio engineering resources, solution ... Cisco Contact Center Express (UCCX) and Contact Center Enterprise (UCCE) * Cisco Unified ...

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How much do cisco contact center engineer jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What are typical daily responsibilities of a Cisco Contact Center Engineer?

As a Cisco Contact Center Engineer, your daily responsibilities often include configuring and maintaining Cisco contact center systems, troubleshooting technical issues, and performing regular upgrades or patches. You may also work closely with end-users, project managers, and IT teams to gather requirements, optimize workflows, and ensure the contact center operates efficiently. Documentation and knowledge sharing are important parts of the role, along with staying updated on the latest Cisco solutions and best practices. This position generally involves a mix of independent technical work and collaborative problem-solving in a fast-paced environment.

What are the key skills and qualifications needed to thrive in the Cisco Contact Center Engineer position, and why are they important?

A Cisco Contact Center Engineer should have a solid background in networking, telephony, and contact center technologies, usually supported by a degree in computer science or a related field. Familiarity with Cisco Unified Contact Center platforms (such as CUCM, UCCX, UCCE), related tools, and certifications like CCNA or CCNP Collaboration are typically required. Strong problem-solving skills, effective communication, and the ability to collaborate across technical and non-technical teams are critical soft skills. These abilities help ensure robust contact center implementations, minimal downtime, and successful project outcomes.

What is a Cisco Contact Center Engineer job?

A Cisco Contact Center Engineer is responsible for designing, implementing, and maintaining Cisco Contact Center solutions, such as Unified Contact Center Express (UCCX) and Unified Contact Center Enterprise (UCCE). They configure call flows, troubleshoot technical issues, and optimize systems to ensure seamless customer interactions. This role requires expertise in Cisco voice technologies, scripting, and integration with other enterprise applications. Engineers collaborate with teams to enhance system performance, improve user experience, and ensure business continuity. Strong problem-solving skills and knowledge of VoIP, SIP, and network protocols are essential for success in this role.

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Cisco Contact Center Engineer jobs near you
Infographic showing various Cisco Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Network Engineer (Cisco UCCE)

Network Engineer (Cisco UCCE)

SRI Tech solutions Inc

Tampa, FL

Contractor

Posted 29 days ago

Job description

Company Description

SRI Tech is an IT staffing and solutions firm that serves clients with a full range of IT services that we deliver effectively and efficiently. Ranked in the top 20% of the fastest growing companies in the US by Inc. 5000 - SRI Tech is fast growing & dynamic firm maintaining its speed to be one of the leaders in serving IT. 



Job Description

Job Title: Network Engineer (Cisco UCCE)

Location: Tampa, FL

Duration: 6+ months contract

JOB SUMMARY:

Network Engineer with Cisco UCCE experience. They should have solid technical skills, as well as interpersonal and

organization abilities. Experience working in a Cisco environment, specifically with UCCE products and in a large contact center.

ESSENTIAL JOB FUNCTIONS/DUTIES:

  • Ability to troubleshoot UCCE issues including: scripting, reading logs, pulling logs from server platform
  • Working with Cisco TAC (HDS, CUIC, Finesse, Chat, Rogger, and PG's) - Develop custom reports on Cisco CUIC
  • Scripting new call flows for new call centers, including UAT testing with end user
  • Work with Finesse gadgets - Experience in the design, development, integration, testing, and implementation of a large contact center systems
  • Develop and maintain the implementation Work Breakdown Structure (WBS) for a large scale deployment
  • Expert understanding of the following Cisco Unified Communication Products: Cisco Contact Center (UCCE) technologies, including centralized ingress, CVP, VXML, ICM and UCCE/UC integration
  • Experience with Call Manager (up to and including 10.x), Unity and Unity Connection, Cisco Emergency Responder
  • Experience with Voice Gateway configuration, SRST, Transcoding, Dial Peer configuration, and Digit manipulation, Dial Plan design
  • Experience with SBC technologies including Oracle/Acme, Cisco CUBE or CUSP (Oracle SBC experience is a plus)
  • Knowledge and experience with Session Initiation Protocol (SIP) Trunking, including carrier-based SIP service
  • Excellent presentation/verbal communication skills and the ability to train and mentor other team members
  • Ability to work well both independently, and in a team environment
  • Developing new UCCE / UCCX applications and maintaining legacy applications.
  • Provide 24x7 on-call support

Qualifications

QUALIFICATION REQUIREMENTS:

  • Intermediate Cisco, Intermediate VoIP, Intermediate UAT, Intermediate TCP/IP, Intermediate Firewall, Intermediate Cisco Unity, Intermediate Cisco PIX OS, Intermediate Cisco Call Manager.
  • VoiceXML 2.0 & CVP
  • Core Java, J2SE, 1.5, 1.6 and 1.7
  • Data dips to a variety of data sources
  • CTI (screen pops)
  • Advanced knowledge of Call Center environment is essential.
  • Thorough working knowledge of Cisco UCCE (otherwise known as ICM Enterprise) development and deployment as well as Script Design and Deployment with an emphasis on Call Type reporting metrics.
  • Expert knowledge using Microsoft Excel required; Access (relational database structures), Word and PowerPoint are preferred.
  • Excellent written and verbal communications skills required. Must be a self-starter and able to work in a team environment
  • UCCE/ICM Enterprise script, design, deployment experience.
  • Solid understanding of Cisco SQL database schema.
  • Network Design
  • Expert at using Microsoft Visio.
  • Advanced networking skills
  • Device Implementation and administration
  • Minimum 8+ years' experience
  • 8+ years process development, support and implementation of systems architect
  • Experience with Cisco UCCE/ICM Solution Architecture and Integration Design.
  • Experience with SQL Query Analyzer/RCD/TCD/Call Trace/Log Analysis.
  • Nuance ASR/TTS is a plus
  • NICE Audio/Screen recording is a plus
  • Track record working with UCCE systems with a minimum of 1000 endpoints

EDUCATION REQUIREMENTS: N REQUIREMENTS

Bachelor's Degree

LICENSING/CERTIFICATION REQUIREMENTS: TIFICATION REQUIREMENTS

CCVP/CCNP

CCIE a plus

PHYSICAL REQUIREMENTS: UIREMENTS

Additional Information

SRI Tech Solutions Certified Minority Business Enterprise | An E-Verify Employer SRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.


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