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Exempt Cisco Contact Center Engineer Jobs (NOW HIRING)

Software Engineering Technical Leader

Boxborough, MA ยท On-site +1

$163K - $234K/yr

... Engineer, you'll be the go-to technical resource for the hardest Cisco Contact Center Enterprise ... Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at ...

Provide voice infrastructure design, strategy & implementation plans for the Cisco Contact Center Enterprise environment. Engineer and optimize Contact Center routing environment, including call ICM ...

Contact Center Engineer II

Warrenville, IL ยท On-site

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am ... This position will support our contact center environment, primarily based in Cisco UCCE and ...

VoIP Engineer IV Duration: 6 months contract-to-hire Location: Seattle, WA ***Onsite 2-3 days per ... Cisco Contact Center Platforms: Expertise with Unified Contact Center Express, Webex Contact Center ...

Sr WebEx Contact Center Engineer

Fort Myers, FL ยท On-site +1

$50.37 - $65.48/hr

As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments.

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Exempt Cisco Contact Center Engineer information

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How much do exempt cisco contact center engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for exempt cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is the difference between Exempt Cisco Contact Center Engineer vs Cisco Contact Center Support Specialist?

AspectExempt Cisco Contact Center EngineerCisco Contact Center Support Specialist
CertificationsCCNP Collaboration, Cisco certificationsCCNA Collaboration, Cisco certifications
Work EnvironmentDesign, implement, and maintain contact center solutionsProvide technical support and troubleshooting
Employer & Industry UsageTelecom, IT services, large enterprisesIT service providers, enterprise contact centers

The Exempt Cisco Contact Center Engineer typically focuses on designing and implementing contact center solutions, requiring advanced certifications and technical expertise. In contrast, the Cisco Contact Center Support Specialist primarily provides support and troubleshooting, often with less emphasis on design. Both roles are vital in contact center operations but differ in responsibilities and skill levels.

More about Exempt Cisco Contact Center Engineer jobs
What cities are hiring for Exempt Cisco Contact Center Engineer jobs? Cities with the most Exempt Cisco Contact Center Engineer job openings:
What are the most commonly searched types of Cisco Contact Center Engineer jobs? The most popular types of Cisco Contact Center Engineer jobs are:
What states have the most Exempt Cisco Contact Center Engineer jobs? States with the most job openings for Exempt Cisco Contact Center Engineer jobs include:
What job categories do people searching Exempt Cisco Contact Center Engineer jobs look for? The top searched job categories for Exempt Cisco Contact Center Engineer jobs are:
Infographic showing various Exempt Cisco Contact Center Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Contact Center Engineer ( AI/ML )

Conch Technologies Inc

Sunrise, FL โ€ข On-site

Contractor

Re-posted 18 days ago


Job description

Hi
 
Greetings from Conch Technologies
 
Position: Contact Center Engineer ( AI/ML )
Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL (On-site 5 days a week ) 
Duration: 12+ Months Contract 
Required Skills 

We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.

Must-Have Experience 
  • Strong development experience in Python and/or Java
  • Experience with API development and Microservices Architecture
  • Hands-on experience with AI/ML and Natural Language Processing (NLP)
  • Experience working with GitHubGitHub Actions, and CI/CD pipelines
  • Experience with Five9 Contact Center Platform
  • Experience with contact center call routing and orchestration
  • Hands-on experience with:
    • Google Cloud Platform (GCP)
    • Google Contact Center AI (CCAI)
    • Google Intelligent Virtual Agent (IVA)
    • Voice Analytics and Conversational AI solutions
Preferred Experience 
  • Contact center technologies such as:
    • Avaya
    • Cisco Contact Center
    • LivePerson
  • Experience designing and supporting IVR and call-routing solutions
  • Experience integrating AI-driven voice and chat platforms into enterprise environments
Key Responsibilities 
  • Design, develop, and support AI-powered contact center applications
  • Build scalable APIs and microservices using Python or Java
  • Implement NLP, AI/ML, and conversational AI capabilities
  • Integrate Five9 and Google CCAI/IVA solutions with enterprise systems
  • Enhance call routing, voice analytics, and customer engagement experiences
  • Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines
Ideal Candidate 

A strong software engineer with deep Python/Java expertise and hands-on experience in Contact Center technologies, particularly Five9, Google CCAI/IVA, NLP, AI/ML, APIs, and Microservices.

 
Thanks & Regards,
Raviteja Chebolu
Desk: 
214-247-7117
Email: raviteja.c@conchtech.com
Conch Technologies Inc | www.conchtech.com
6750 Poplar Ave # 711, Memphis, TN 38138, United States