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Exempt Cisco Contact Center Engineer Jobs (NOW HIRING)

Tixy Services LLC

Contact Center Engineer

Plano, TX · On-site

We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels ...

Delphi-US

Lead Cloud Contact Center Architect

Middletown, PA · On-site

$53.25 - $73/hr

... DevOps Testing Module. * Equivalent education and experience combinations will be considered. Desired Skill Set * 4+ years' experience building and maintaining Cisco Cloud WebEx Contact Center or on ...

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA Note: Need min 9 years of experience with ... Java programming: Ability to develop custom Java components for CVP integration * Contact Center ...

INA Solution Inc

Contact Center Engineer

New York, NY · On-site

$50 - $65/hr

Contact Center Support Engineer - Five9 Location: New York, NY (Hybrid - 2 Days Onsite) Duration: Contract-to-Hire Overview Join a dynamic support team responsible for maintaining and optimizing a ...

Ascensus

$100 - $160/hr

... or Cisco Contact Center. * Understanding of contact center operations, including inbound and ... Experience working with other developers, quality engineers (QE), ops engineers and support ...

New

Ascensus

NY · On-site

$100 - $160/hr

... or Cisco Contact Center. * Understanding of contact center operations, including inbound and ... Experience working with other developers, quality engineers (QE), ops engineers and support ...

New

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

... contact center environment. Responsibilities : • Design and develop IVR call flows using Cisco ... Java programming and component development • Knowledge of contact center operations and best ...

TEKsystems

Unified Communications Engineer

Edison, NJ

$70 - $75/hr

Contact Center Engineer / Unified Communications SpecialistOverview We are seeking an experienced ... The ideal candidate will have strong experience with Cisco voice technologies, contact center ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Cisco Contact Center * LivePerson * Experience designing and supporting IVR and call-routing ...

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Exempt Cisco Contact Center Engineer information

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How much do exempt cisco contact center engineer jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for exempt cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is the difference between Exempt Cisco Contact Center Engineer vs Cisco Contact Center Support Specialist?

AspectExempt Cisco Contact Center EngineerCisco Contact Center Support Specialist
CertificationsCCNP Collaboration, Cisco certificationsCCNA Collaboration, Cisco certifications
Work EnvironmentDesign, implement, and maintain contact center solutionsProvide technical support and troubleshooting
Employer & Industry UsageTelecom, IT services, large enterprisesIT service providers, enterprise contact centers

The Exempt Cisco Contact Center Engineer typically focuses on designing and implementing contact center solutions, requiring advanced certifications and technical expertise. In contrast, the Cisco Contact Center Support Specialist primarily provides support and troubleshooting, often with less emphasis on design. Both roles are vital in contact center operations but differ in responsibilities and skill levels.

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Exempt Cisco Contact Center Engineer jobs near you
Infographic showing various Exempt Cisco Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Contact Center Engineer

Tixy Services LLC

Plano, TX • On-site

Other

Posted 17 days ago

Job description

About the Role
We are looking Contact Center as a Service (CCaaS) delivery practice across multiple enterprise accounts. We''re building a bench of hands-on CCaaS / Contact Center Engineers who can design, configure, and integrate contact center platforms - supporting client engagements spanning voice, digital channels, CRM integration, and AI-assisted customer experience.
Required Platform Experience
Candidates must show hands-on configuration/development depth on the following platforms, with 3+ years of combined CCaaS experience:
  • NICE (CXOne) - IVR scripting, ACD routing, WFM/WFO integration, Studio scripting, API-based integrations
  • Genesys (Cloud CX / PureConnect / Engage) - Architect/Composer flows, routing strategies, Genesys Cloud API, orchestration
  • Amazon Connect - Contact flows, Lambda integrations, Lex bots, Connect APIs, CTR/Kinesis data pipelines
Required Integration Experience
This role carries a strong CRM/backend integration component. Candidates should have direct, hands-on experience with:
  • Salesforce - Service Cloud / Salesforce Contact Center integration, CTI adapters, Apex/API-based data sync
  • SAP or other enterprise CRM - case/ticket data integration, customer record sync, backend workflow integration
  • REST API design & consumption - building and consuming RESTful services for CTI, screen-pop, and data exchange between CCaaS platforms and CRM/backend systems
  • Middleware / iPaaS exposure (e.g., MuleSoft, Boomi, or custom integration layers) is a plus
Core Responsibilities
  • Design and configure IVR/ACD call flows, routing logic, and skills-based queuing
  • Build and maintain API integrations between CCaaS platforms and CRM/backend systems (Salesforce, SAP, ServiceNow, custom APIs)
  • Support agent desktop integrations, screen-pop, and CTI configurations
  • Implement reporting/analytics pipelines (real-time and historical) for contact center KPIs
  • Participate in platform migrations (e.g., legacy PBX/ACD to cloud CCaaS)
  • Collaborate with solution architects on use-case design for AI-assisted routing, agent assist, and self-service automation
  • Document configurations, runbooks, and knowledge transfer artifacts for client handoff
Preferred / Nice-to-Have
  • Exposure to conversational AI platforms (Parloa, Google CCAI, Amazon Lex, NLU/NLP tooling)
  • Experience with WFM tools (Verint, NICE WFM, Calabrio)
  • Telephony/SIP trunking and carrier integration background
  • Certifications: NICE CXOne Certified, Genesys Cloud Certified Professional, AWS Certified (Connect/Developer), Salesforce Certified
  • Prior experience in BPO, healthcare, financial services, or retail contact center environments
  • Scripting/dev skills: Python, Node.js, JavaScript, or Java for custom Lambda/API work
Soft Skills / Delivery Fit
  • Comfortable working in a consulting/delivery model - client-facing configuration and documentation
  • Able to work independently against a solution blueprint with minimal day-to-day oversight
  • Strong communication skills for cross-functional coordination with client stakeholders and internal architects

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