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Exempt Cisco Contact Center Engineer Jobs (NOW HIRING)

ClifyX

Cisco UCCE Support Engineer

Raleigh, NC · On-site

Cisco UCCE Support Engineer Work Location: Raleigh, NC (Hybrid) Preferred Location Alternative ... This role involves working with complex contact center environments, including multi-site ...

New

Delphi-US

Lead Cloud Contact Center Architect

Middletown, PA · On-site

$53.25 - $73/hr

... DevOps Testing Module. * Equivalent education and experience combinations will be considered. Desired Skill Set * 4+ years' experience building and maintaining Cisco Cloud WebEx Contact Center or on ...

1 point system

Cisco CVP IVR Engineer

Plano, TX · On-site

Cisco, CVP, Call Studio, VXML, IVR, Contact Center, JAVA Note: Need min 9 years of experience with ... Java programming: Ability to develop custom Java components for CVP integration * Contact Center ...

Endeavor Health

Contact Center Engineer II

Skokie, IL

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am ... Cisco UCCE or Finesse * Calabrio * Contact-center migration experience * Healthcare experience

NorthShore

Contact Center Engineer II

Warrenville, IL · On-site

$41.64 - $64.54/hr

Contact Center Engineer II * Location: Warrenville, IL * Full Time * Hours: Monday-Friday, 8:00am ... Cisco UCCE or Finesse * Calabrio * Contact-center migration experience * Healthcare experience

Infosys Limited Digital

Amazon Connect Architect

Johnston, RI · On-site

$64 - $84.25/hr

... Contact Center Unified Communication Overview The Infosys Engineering unit is dedicated to amplifying product-centric value delivery through innovative engineering solutions. We focus on adopting a ...

MDAEdge

Cisco CVP IVR Engineer

Plano, TX · On-site

... contact center environment. Responsibilities : • Design and develop IVR call flows using Cisco ... Java programming and component development • Knowledge of contact center operations and best ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Cisco Contact Center * LivePerson * Experience designing and supporting IVR and call-routing ...

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All JobsExempt Cisco Contact Center Engineer Jobs

Exempt Cisco Contact Center Engineer information

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How much do exempt cisco contact center engineer jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for exempt cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is the difference between Exempt Cisco Contact Center Engineer vs Cisco Contact Center Support Specialist?

AspectExempt Cisco Contact Center EngineerCisco Contact Center Support Specialist
CertificationsCCNP Collaboration, Cisco certificationsCCNA Collaboration, Cisco certifications
Work EnvironmentDesign, implement, and maintain contact center solutionsProvide technical support and troubleshooting
Employer & Industry UsageTelecom, IT services, large enterprisesIT service providers, enterprise contact centers

The Exempt Cisco Contact Center Engineer typically focuses on designing and implementing contact center solutions, requiring advanced certifications and technical expertise. In contrast, the Cisco Contact Center Support Specialist primarily provides support and troubleshooting, often with less emphasis on design. Both roles are vital in contact center operations but differ in responsibilities and skill levels.

More about Exempt Cisco Contact Center Engineer jobs
What cities are hiring for Exempt Cisco Contact Center Engineer jobs? Cities with the most Exempt Cisco Contact Center Engineer job openings:
What are the most commonly searched types of Cisco Contact Center Engineer jobs? The most popular types of Cisco Contact Center Engineer jobs are:
What states have the most Exempt Cisco Contact Center Engineer jobs? States with the most job openings for Exempt Cisco Contact Center Engineer jobs include:
What job categories do people searching Exempt Cisco Contact Center Engineer jobs look for? The top searched job categories for Exempt Cisco Contact Center Engineer jobs are:
Exempt Cisco Contact Center Engineer jobs near you
Infographic showing various Exempt Cisco Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.

Cisco UCCE Support Engineer

ClifyX

Raleigh, NC • On-site

Other

Posted 3 days ago

New

Job description

Job Title: Cisco UCCE Support Engineer

Work Location: Raleigh, NC (Hybrid) Preferred Location

Alternative location: Richardson, TX ; San Jose, CA (Hybrid)

Contract duration: Long term contract

Visa:

Job Description:

Role Overview:

The UCCE Tier 2 Engineer is responsible for the advanced support,  troubleshooting, configuration, and maintenance of Cisco Unified Contact Center  Enterprise solutions. This role involves working with complex contact center environments, including multi-site deployments, integration with Cisco Unified Communications Manager,  Cisco Finesse, and other contact center components.

Key Responsibilities:

  • Provide Tier 2 technical support for Cisco Unified Contact Center Enterprise (UCCE) systems.
  • Troubleshoot and resolve complex issues related to call routing, agent and supervisor desktops,

CTI integrations, and multi-channel contact center features (voice, chat, email).

  • Manage and maintain core UCCE components such as Call Router, Logger, Peripheral Gateway

(PG), Administration & Data Servers, and Live Data Server.

  • Support integration and configuration of Cisco Unified Customer Voice Portal (CVP), Cisco

Finesse, and Cisco Unified Communications Manager.

  • Perform system monitoring, health checks, and performance tuning to ensure high availability and  fault tolerance.
  • Collaborate with Tier 1 support, network teams, and application teams to resolve escalated issues.
  • Assist in deployment, upgrades, and patching of UCCE environments.
  • Utilize diagnostic tools and logs (e.g., CVP logs, router logs, call flow tools) for troubleshooting.
  • Document technical procedures, configurations, and troubleshooting steps.
  • Participate in on-call rotation for after-hours support. 

Required Skills and Experience:

  • Strong knowledge of Cisco Unified Contact Center Enterprise architecture and components.
  • Experience with multi-site and multi-cluster UCCE deployments.
  • Proficiency in troubleshooting call flows, routing scripts, and CTI integrations.
  • Familiarity with Cisco Unified Communications Manager and Cisco Finesse.
  • Understanding of contact center protocols and technologies (SIP, VXML, JTAPI).
  • Experience with diagnostic and monitoring tools such as Wireshark, CVP Call Flow Tool, and Log

Analysis.

  • Ability to work in a fast-paced environment and handle escalated technical issues.
  • Good communication skills for collaboration with cross-functional teams and customers.

Preferred Qualifications:

  • Cisco certifications related to Contact Center technologies (e.g., CCNP Collaboration).
  • Experience with Cisco Unified Contact Center Enterprise (UCCE), Cisco Packaged Contact Center

Enterprise (PCCE) or Hosted Collaboration Solution for Contact Center (HCS-CC).

  • Knowledge of contact center reporting tools like Cisco Unified Intelligence Center (CUIC)
ClifyX logo

About ClifyX

Sourced by ZipRecruiter

ClifyX is a well-established player in the IT Services sector that specializes in providing result-oriented technological solutions to a wide range of industrial verticals. Based in South Plainfield, New Jersey, ClifyX offers a comprehensive selection of IT services that include project staffing, application development, professional consulting, and other IT-based solutions. While the company's website, clifyx.com, does not divulge the exact founding date, it is clear that ClifyX has grown into a renowned name within their domain, thanks to their unwavering commitment to innovative practices. The company's mission statement revolves around harnessing the power of technology to assist their clientele in steering their respective businesses towards success.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

South Plainfield, NJ, US

Year founded

1998

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