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Remote Cisco Contact Center Engineer Jobs (NOW HIRING)

Lee Health

Sr WebEx Contact Center Engineer

Fort Myers, FL · On-site +1

$50.37 - $65.48/hr

Remote - FL Department: IS Information Technology Svcs Work Type: Full Time Shift: Shift 1/8:00:00 ... Cisco Unified Communications Manager (CUCM): * Manage and maintain the CUCM telephony ...

Oak St. Health

Cisco Senior Engineer

$128K - $185K/yr

Cisco Senior Engineer We're building a world of health around every individual -- shaping a more ... Duties include: architect, design and support complex voice and contact center solutions that ...

Presidio

Senior Project Manager, Contact Center

Lead cross-functional project teams consisting of Presidio engineering resources, solution ... Cisco Contact Center Express (UCCX) and Contact Center Enterprise (UCCE) * Cisco Unified ...

CVS Health

Cisco Senior Engineer

Woonsocket, RI · On-site +1

$128K - $185K/yr

Cisco Senior Engineer to Design and implement computer information and data communications networks ... Architect, design and support complex voice and contact center solutions that incorporate ...

CVS Health

Cisco Senior Engineer

$128K - $185K/yr

Cisco Senior Engineer to Design and implement computer information and data communications networks ... Architect, design and support complex voice and contact center solutions that incorporate ...

Avahi

Contact Center CX Consultant

Partner with Avahi's Amazon Connect Engineers to ensure solution designs are technically feasible ... Guide customers through change management when migrating from legacy platforms (Avaya, Cisco ...

World Wide Technology

Contact Center Sr. Advisor

$118K - $148K/yr

Cisco Contact Center Enterprise * Genesys Pure Engage, PureCloud or Pure Connect * Avaya Aura ... Calabrio * Travel 25% of the time Want to learn more about Solutions Consulting & Engineering?

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How much do remote cisco contact center engineer jobs pay per hour?

As of Jul 1, 2026, the average hourly pay for remote cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is the difference between Remote Cisco Contact Center Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco Contact Center EngineerRemote Cisco Collaboration Engineer
CertificationsCCNA, CCNP Collaboration, CCIE CollaborationCCNA Collaboration, CCNP Collaboration, CCIE Collaboration
Work EnvironmentContact center systems, IVR, call routingUnified communications, video conferencing, collaboration tools
Industry UsageCustomer service, call centers, support centersCorporate communication, remote collaboration, enterprise communication

Remote Cisco Contact Center Engineers focus on designing, implementing, and maintaining contact center solutions like IVR and call routing, primarily for customer support environments. In contrast, Remote Cisco Collaboration Engineers work on unified communication systems such as video conferencing and collaboration tools within organizations. While both roles require Cisco collaboration certifications and involve remote work, their primary focus areas differ, aligning with distinct business needs.

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What cities are hiring for Remote Cisco Contact Center Engineer jobs? Cities with the most Remote Cisco Contact Center Engineer job openings:
What are the most commonly searched types of Cisco Contact Center Engineer jobs? The most popular types of Cisco Contact Center Engineer jobs are:
What states have the most Remote Cisco Contact Center Engineer jobs? States with the most job openings for Remote Cisco Contact Center Engineer jobs include:
What job categories do people searching Remote Cisco Contact Center Engineer jobs look for? The top searched job categories for Remote Cisco Contact Center Engineer jobs are:
Remote Cisco Contact Center Engineer jobs near you
Infographic showing various Remote Cisco Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 2% Internship, 62% Full Time, 22% Part Time, 6% Temporary, 5% Contract, and 3% Nights. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Sr WebEx Contact Center Engineer

Sr WebEx Contact Center Engineer

Lee Health

Fort Myers, FL • On-site, Remote

$50.37 - $65.48/hr

Full-time

Posted 26 days ago

Lee Health rating

6.9

Company rating: 6.9 out of 10

Based on 191 frontline employees who took The Breakroom Quiz

444th of 877 rated healthcare providers

Job description

Location: Remote - FL
Department: IS Information Technology Svcs
Work Type: Full Time
Shift: Shift 1/8:00:00 AM to 4:30:00 PM
Minimum to Midpoint Pay Rate: $50.37 - $65.48 / hour
Position Overview:
As a WebEx Contact Center Senior Engineer at Lee Health, you will play a crucial role in managing and optimizing the WebEx Contact Center and Cisco Unified Communications Manager (CUCM) environments. You will be responsible for ensuring the reliable day-to-day operation of these critical communication platforms and contributing to the efficiency and effectiveness of business operations.
Key Responsibilities:
WebEx Contact Center Management:
  • Oversee day-to-day operations of the WebEx Contact Center to ensure optimal performance and reliability.
  • Configure and maintain contact center features including call routing, reporting, and system integrations.
  • Troubleshoot and resolve technical issues related to the WebEx Contact Center platform.
  • Collaborate with cross-functional teams to enhance and customize contact center functionality to meet business requirements.
Cisco Unified Communications Manager (CUCM):
  • Manage and maintain the CUCM telephony infrastructure supporting enterprise communications.
  • Ensure high availability and reliable functionality of CUCM services.
  • Collaborate with network and IT teams to integrate CUCM with other business systems and applications.
  • Perform routine operational and maintenance activities within Cisco Unified Communications Manager.
Documentation and Reporting:
  • Maintain detailed documentation of system configurations, changes, and incident resolutions.
  • Generate regular reports to monitor system performance and identify improvement opportunities.
  • Provide insights and recommendations to optimize WebEx Contact Center and CUCM operations.
Technical Support:
  • Provide technical support and guidance to end users and internal teams to ensure timely issue resolution.
  • Assist with the development and delivery of training materials and sessions related to contact center and CUCM functionality.
Qualifications:
  • 5+ years of experience managing day-to-day operations of WebEx Contact Center.
  • Strong working knowledge of Cisco Unified Communications Manager (CUCM).
  • Hands-on experience configuring and troubleshooting contact center call routing and reporting.
  • Familiarity with telephony and VoIP technologies.
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and collaboratively in a team environment.
  • Strong organizational skills with a high attention to detail.

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About Lee Health

Sourced by ZipRecruiter

Lee Health is one of the largest public health systems in the U.S. and one of the largest not-for-profit public health systems in Florida. With 4 acute care hospitals; Lee Memorial, Healthpark Medical Center, Cape Coral Hospital and Gulf Coast Medical Center, two specialty hospitals; Gaisano Children's Hospital and The Rehab Hospital. Lee Physician Group with over 80 practices throughout Southwest Florida, a Regional Cancer Center, seven outpatient centers, three walk-in clinics and two pediatric outpatient facilities. HEALTHGRADES ranks Lee Healths four acute care hospitals in the top 5% in the nation for overall clinical excellence in 2019, 2020, 2021 AND 2022 and is included in America's 250 Best Hospitals

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Fort Myers, FL, US

Year founded

1916

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