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Remote Cisco Contact Center Engineer Jobs (NOW HIRING)

Alabama ONE

Contact Center Agent

Tuscaloosa, AL · Remote

$15 - $20.50/hr

The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls, and may ...

Iron Insights LLC

Contact Center Specialist

This role is 100% remote working from home. CONTACT CENTER SPECIALIST The Contact Center Specialist is responsible for providing inbound and outbound customer support. Duties include, but are not ...

BCForward

Contact Center Agent

Albuquerque, NM · Remote

$19.90/hr

Remote (Candidate must be residing in New Mexico) Duration: 18 Months Pay: $19.90/HR on W2 We are seeking a Contact Center Agent to join our dynamic team. The ideal candidate will have strong ...

Essentia Health

Contact Center Reporting Analyst

Duluth, MN · On-site +1

$70K - $105K/yr

Building Location: Business Service Center Department: 1006860 SCHEDULING - EH SS The Contact ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8am Shift End Time ...

Essentia Health

Contact Center Reporting Analyst

Duluth, MN · On-site +1

$70K - $105K/yr

Building Location: Business Service Center Department: 1006860 SCHEDULING - EH SS The Contact ... Remote Shift Rotation: Day Rotation (United States of America) Shift Start Time: 8am Shift End Time ...

Alabama One Credit Union

Contact Center Agent

Tuscaloosa, AL · Remote

$14.50 - $19.75/hr

Description The Contact Center Agent provides assistance and guidance for members in a variety of areas through the remote branch experience. The Contact Center Agent primarily handles inbound calls ...

MCI Careers

Contact Center Representative

Wichita, KS · Remote

$17.50 - $22.75/hr

... center footprint and operations that extend across multiple countries. We deliver Customer ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

BECU

Contact Center Associate

OR · Remote

$21.78 - $26.63/hr

Candidates must reside in WA, OR, or ID Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of ...

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All JobsRemote Cisco Contact Center Engineer Jobs

Remote Cisco Contact Center Engineer information

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How much do remote cisco contact center engineer jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for remote cisco contact center engineer in the United States is $59.59, according to ZipRecruiter salary data. Most workers in this role earn between $51.92 and $66.35 per hour, depending on experience, location, and employer.

What is the difference between Remote Cisco Contact Center Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco Contact Center EngineerRemote Cisco Collaboration Engineer
CertificationsCCNA, CCNP Collaboration, CCIE CollaborationCCNA Collaboration, CCNP Collaboration, CCIE Collaboration
Work EnvironmentContact center systems, IVR, call routingUnified communications, video conferencing, collaboration tools
Industry UsageCustomer service, call centers, support centersCorporate communication, remote collaboration, enterprise communication

Remote Cisco Contact Center Engineers focus on designing, implementing, and maintaining contact center solutions like IVR and call routing, primarily for customer support environments. In contrast, Remote Cisco Collaboration Engineers work on unified communication systems such as video conferencing and collaboration tools within organizations. While both roles require Cisco collaboration certifications and involve remote work, their primary focus areas differ, aligning with distinct business needs.

More about Remote Cisco Contact Center Engineer jobs
What cities are hiring for Remote Cisco Contact Center Engineer jobs? Cities with the most Remote Cisco Contact Center Engineer job openings:
What are the most commonly searched types of Cisco Contact Center Engineer jobs? The most popular types of Cisco Contact Center Engineer jobs are:
What states have the most Remote Cisco Contact Center Engineer jobs? States with the most job openings for Remote Cisco Contact Center Engineer jobs include:
What job categories do people searching Remote Cisco Contact Center Engineer jobs look for? The top searched job categories for Remote Cisco Contact Center Engineer jobs are:
Remote Cisco Contact Center Engineer jobs near you
Infographic showing various Remote Cisco Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% As Needed, 83% Full Time, 9% Part Time, 1% Temporary, and 3% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $123,952 per year, or $59.6 per hour.
Cloud Contact Center Engineer - Webex ( 6 Month Contract)

Cloud Contact Center Engineer - Webex ( 6 Month Contract)

CompassX Group

Louisville, KY • On-site, Remote

$50 - $60/hr

Contractor

Posted 5 days ago

Job description

About Us:
CompassX is a boutique business and technology consulting firm. We help Fortune 500 and high-growth clients deliver their most strategic initiatives, from enterprise transformations to digital and data-driven projects.
With over 15 years of proven results, we've expanded across industries including financial services, pharmaceuticals, aerospace, consumer products, and quick service restaurants.
We are honored to be recognized as a three-time winner of Consulting Magazine's Best Boutique Firms to Work For, and previously recognized as a "Best Place to Work" in Southern California and one of INC.'s 5000 fastest-growing private companies in the U.S.
About the Role:
We're seeking a Cloud Contact Center Engineer (Webex) with deep expertise in enterprise voice, PSTN connectivity, and modern contact center operations to support one of our international Quick Service Restaurant client. In this role, you will be the driving force behind supporting and enhancing their customer-facing voice services. You will directly manage complex call routing, oversee the end-to-end number lifecycle, and optimize Webex Contact Center configurations.
What You'll Do:
  • Oversee PSTN connectivity and carrier relationships; proactively troubleshoot and resolve routing complexities.
  • Support comprehensive number porting activities, including Letter of Authorization (LOA) submission, validation, and direct carrier coordination.
  • Maintain and audit the enterprise phone number inventory and Direct Inward Dialing (DID) assignment processes.
  • Core administration and operational support for the Webex Contact Center (WxCC) platform.
  • Build, maintain, and optimize intricate call flows and Interactive Voice Response (IVR) logic utilizing Flow Designer.
  • Design, deploy, and manage Webex Contact Center pillars:
    • Entry Points
    • Queues
    • Routing Strategies
  • Rapidly isolate and resolve issues tied to call routing anomalies, queue behaviors, and overall contact center performance degradation.
  • Partner closely with internal business units to enhance customer experience (CX) and drive call-handling efficiencies.

What You'll Bring:
  • Proven experience navigating PSTN, SIP, and advanced voice routing concepts.
  • Hands-on experience managing the entire number porting lifecycle (LOA workflows, carrier validation).
  • Direct, demonstrable administration experience within a Webex Contact Center environment.
  • Practical working knowledge of IVR design, queue mechanics, and entry-point routing strategies.
  • Strong, methodical troubleshooting skills spanning both traditional voice infrastructure and cloud contact center ecosystems.

Preferred Skills:
  • Direct experience utilizing Webex Contact Center Flow Designer.
  • Familiarity with deploying skill-based routing matrices and optimizing queue performance.
  • Previous exposure to enterprise voice platform migrations or legacy-to-cloud modernization efforts.

$50 - $60 an hour
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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