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Remote Cisco Contact Center Engineer Jobs in Oregon

BECU

Contact Center Associate

OR · On-site +1

$21.78 - $26.63/hr

Candidates must reside in WA, OR, or ID Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

Seattle or Hybrid Preferred (Remote Considered) The Future of Enterprise Support Starts Here What ... Contact center technologies including ACD, IVR, omnichannel routing, and workforce solutions

Five9

Data Center Engineer (in Atlanta, GA)

OR · On-site +1

We are actively seeking an experienced Data Center Engineer for our Infrastructure Reliability team ... Communicate and coordinate with remote hands in remote data centers, providing technical direction ...

Five9

Senior Asset Development Engineer

OR · On-site +1

$122K - $161K/yr

This is a full-time remote position that can be worked from anywhere in the Continental US. The ... Knowledge of Contact Center technologies a plus. Qualifications: * 5+ years experience in ...

Cisco

Leader, Solutions Engineer, Splunk

OR · On-site +1

$102K - $134K/yr

Meet the Team Splunk, a Cisco Company, is seeking an outstanding Solutions Engineering Leader to lead a remote team of presales Solutions Engineers supporting the Commercial/Growth business across ...

Cisco

Forward Deployed Engineer (SSE)

OR · On-site +1

... remote from anywhere in the USA. 50% travel internationally is required Meet the Team Cisco ... Build clean escalations for engineering - timeline, impact, repro, logs, pcaps, redacted configs ...

New

Cisco

Site Reliability Engineer, Linux (Remote)

OR · On-site +1

$57 - $75.75/hr

This is a remote role based out of the US. The successful applicant may be performing work in ... S. soil. MEET THE TEAM The Linux SRE team at Cisco serves as the foundational backbone of our ...

Cresta

Strategic Solutions Engineer, East

OR · On-site +1

Lead technical discovery sessions to understand customer systems, including contact center ... Remote work setup budget to help you create a productive home office * Monthly wellness and ...

Armada

Data Center Constructability Engineer

OR · On-site +1

You'll also be the constructability point of contact linking Armada's product and engineering teams ... Location This role is Remote in the U.S. (approximately 30-40% travel to project sites, fabrication ...

New

NICE

Implementation Engineer

OR · On-site +1

TheImplementation Engineer is a customer-facing, billable position chartered with engaging ... contact center industry, and other contact center ecosystem topics including CRM, ...

AmeriSave Mortgage Corp.

$130K - $150K/yr

This fully remote role will focus on data-driven optimization of our call center operations to maximize contact rates, conversion, and profitability. This is a fast-paced, high-ownership environment ...

NICE

Senior Implementation Engineer

OR · On-site +1

The customer base consists of public and private sector agencies and businesses employing diverse information management and contact center environments. As a Senior Implementation Engineer, a ...

Cisco

Sr. Product Designer - AI and Platform Experience

OR · On-site +1

$154K - $225K/yr

Note: This role is Remote, US, with a strong preference for candidates from the San Francisco or ... engineers, and researchers to deliver platform experiences that feel unified across the Cisco ...

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Remote Cisco Contact Center Engineer information

What is the difference between Remote Cisco Contact Center Engineer vs Remote Cisco Collaboration Engineer?

AspectRemote Cisco Contact Center EngineerRemote Cisco Collaboration Engineer
CertificationsCCNA, CCNP Collaboration, CCIE CollaborationCCNA Collaboration, CCNP Collaboration, CCIE Collaboration
Work EnvironmentContact center systems, IVR, call routingUnified communications, video conferencing, collaboration tools
Industry UsageCustomer service, call centers, support centersCorporate communication, remote collaboration, enterprise communication

Remote Cisco Contact Center Engineers focus on designing, implementing, and maintaining contact center solutions like IVR and call routing, primarily for customer support environments. In contrast, Remote Cisco Collaboration Engineers work on unified communication systems such as video conferencing and collaboration tools within organizations. While both roles require Cisco collaboration certifications and involve remote work, their primary focus areas differ, aligning with distinct business needs.

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Remote Cisco Contact Center Engineer jobs near you
Infographic showing various Remote Cisco Contact Center Engineer job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 19% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Contact Center Associate

OR • On-site, Remote

BECU
Commercial Banking • 1 - 5K employees

8.7

Company rating: 8.7 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

People enjoy working here

Good employer

Good schedule notice

Learn more about BECUexternal

$21.78 - $26.63/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we're proud of our history, we're even more excited about our future. With business and technology transformation on the horizon, there's never been a better time to be part of BECU.


You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.


PAY RANGE

The Target Pay Range for this position is $21.78-$26.63 hourly. The full Pay Range is $21.65-$31.44 hourly. hourly.

BENEFITS - because people helping peoplestarts with supporting you

  • 401(k) Company Match (up to 3%)

  • 4% annual contribution to your 401(k) by BECU

  • Medical, Dental and Vision (family contributions as well)

  • PTO Program + Exchange Program

  • Tuition Reimbursement Program

  • BECU Cares volunteer time off + donation match

Impact You'll Make

As a Contact Center Associate, you'll support BECU members by managing 70-100 inbound calls a day, resolving inquiries, documenting interactions, and meeting performance metrics for quality, productivity, and satisfaction. Your service and problemsolving skills will help members navigate complex needs while upholding BECU's high service standards.

Location: Candidates must reside in WA, OR, or ID

Remote Training: Monday-Friday | 8:00 AM - 4:45 PM PST

PostTraining: As a Contact Center Associate you are expected to be flexible to work our hours of operation. Contact Center availability needs are:

Monday-Friday | 7:00 AM - 7:30 PM PST and Saturday | 9:00 AM - 1:30 PM PST

Schedules are based on business needs; 30day notice provided for shifts outside bid.

What You'll Do

  • Handle 70-100 inbound calls per day in a fastpaced contact center.
  • Deliver highquality, empathetic service aligned with call quality standards that align with our KPIs of average handle time, quality, and member survey.
  • Resolve member inquiries and escalations using sound judgment and creativity.
  • Able to adapt across multiple credit union functions while leveraging 15-20 systems a day to research and resolve member questions.
  • Meet performance standards for schedule adherence, attendance, and process procedures.
  • Identify opportunities to enhance the member experience.

Qualifications

  • High School Diploma + 1 year experience in customer service, or Bachelor's Degree.
  • Minimum 2 years of customer service experience required.

Preferred

  • 1 year of contact center experience.
  • 1 year of financial institution experience.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Comfortable in a highvolume, metrics-driven environment.
  • Successful completion of in-house training program after hire with no missed training sessions.
  • Ability to manage multiple priorities and handle escalated calls with professionalism.

Why BECU

  • Career growth and development opportunities
  • Supportive, collaborative team culture
  • Opportunity to make a meaningful impact for members every day

Apply today and grow your career with BECU.

EEO Statement:


BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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