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Entry Level Contact Center Engineer Jobs (NOW HIRING)

Pediatric Associates

Sr. Contact Center Engineer

Plantation, FL · On-site

$99.60K - $136.70K/yr

PRIMARY FUNCTION The Senior Contact Center Engineer is a hands-on technical role responsible for the administration, configuration, conversion support, and day-to-day operational stability of the ...

MCI

Entry-Level Contact Center Agent (Full-Time)

Wichita, KS

$14.75 - $19.50/hr

Entry-Level Contact Center Agent (Full-Time) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you ...

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Entry Level Contact Center Engineer information

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$30K

$69.4K

$118K

How much do entry level contact center engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for entry level contact center engineer in the United States is $69,362.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,500.00 and $78,500.00 per year, depending on experience, location, and employer.
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
Entry Level Contact Center Engineer jobs near you

Entry-Level Contact Center Representative

Jobs for Humanity

Boise, ID

$14.75 - $19/hr

Other

Posted 29 days ago

Job description

Entry-Level Contact Center Representative

We're hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base. In this role, you'll handle customer inquiries, resolve issues, and identify opportunities to promote additional products and services.

We're looking for individuals with a friendly, upbeat attitude, a strong work ethic, and a passion for delivering excellent customer experiences. If you've worked in customer-facing roles like retail, hospitality, or food service, we'd love to hear from you!

Key Responsibilities:
  • Answer inbound and outbound calls in a professional and courteous manner
  • Resolve customer concerns efficiently, aiming for first-call resolution
  • Research internal systems to locate missing information and collaborate with other departments as needed
  • Accurately document customer interactions and process claims
  • Engage in solution-based conversations to recommend the best options
  • Follow scripts, policies, and procedures while using training resources to provide accurate information
  • Maintain confidentiality and handle sensitive information appropriately
  • Escalate complex issues to the appropriate personnel when necessary
  • Attend training sessions and team meetings to stay current on updates and best practices
  • Adhere to attendance and scheduling requirements
Qualifications
  • High school diploma or equivalent
  • Strong written, verbal, and organizational communication skills
  • Ability to type at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Familiarity with Windows operating systems
  • Dependable and punctual with excellent time management
  • Strong problem-solving and conflict resolution skills
  • Customer-focused with empathy, patience, and professionalism
  • Able to multitask, self-manage, and stay focused
  • Team-oriented with a collaborative mindset
  • Comfortable working in a fast-paced, dynamic environment
  • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

All your information will be kept confidential according to EEO guidelines.

Apply