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Contact Center Engineer Jobs (NOW HIRING)

Hillpointe

Contact Center Manager

Maitland, FL · On-site

Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class ... Contact Center Manager The Contact Center Manager is responsible for overseeing Contact Center ...

Hillpointe

Contact Center Manager

Maitland, FL

Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class ... Contact Center Manager The Contact Center Manager is responsible for overseeing Contact Center ...

Lancesoft

Voice Engineering

KY · On-site +1

$50 - $55/hr

We are looking for a Webex Contact Center Engineer with strong experience in enterprise voice, PSTN connectivity, and contact center operations. This role will support and enhance customer-facing ...

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Contact Center Engineer information

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$39K

$101.8K

$137.5K

How much do contact center engineer jobs pay per year?

As of Jun 21, 2026, the average yearly pay for contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What are some of the typical responsibilities of a Contact Center Engineer on a daily basis?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What is a Contact Center Engineer job?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive in the Contact Center Engineer position, and why are they important?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

More about Contact Center Engineer jobs
What cities are hiring for Contact Center Engineer jobs? Cities with the most Contact Center Engineer job openings:
What are the most commonly searched types of Contact Center Engineer jobs? The most popular types of Contact Center Engineer jobs are:
What states have the most Contact Center Engineer jobs? States with the most job openings for Contact Center Engineer jobs include:
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Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in the United States as of June 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution, with an average salary of $101,752 per year, or $48.9 per hour.
Contact Center Manager

Contact Center Manager

Hillpointe

Maitland, FL • On-site

Full-time

Posted 13 days ago

Job description

WHY HILLPOINTE? Hillpointe is a fully integrated real estate development and investment management firm focused on developing market-rate workforce housing across the Sun Belt. Ranked at the top of NMHC's list of Builders and Developers, our team ensures best-in-class execution.
Built on its long and proven track record of real estate development, the firm's investment approach is centered around its in-house general contracting expertise, enabling direct control of cost and delivery timeframe. For each project, Hillpointe directly controls land acquisition, land development, construction, procurement of building materials, asset management, and capital markets. This is more than just a job - it's a career-defining opportunity! At Hillpointe, you'll be part of a dynamic, innovative team that has tangible impacts on day-to-day operations and contributes directly to overall success.
Contact Center Manager
The Contact Center Manager is responsible for overseeing Contact Center members including National leasing specialists' level 1 & 2, and Customer Care Level 3 & 4 to ensure efficient, accurate, and timely processing of all resident applications and care of all company customers across the portfolio. This role provides leadership, structure, and accountability to the centralized applications function, along with our centralized contact center, ensuring compliance with company policies and regulatory requirements while delivering exceptional customer experience. The Contact Center Manager will manage daily operations, produce performance reports, develop schedules, and implement process improvements to support organizational goals.
Essential Responsibilities:
  • Directly manage associates, fostering a culture of mentorship and professional growth.
  • Address performance-related concerns through counseling and support.
  • Oversee the onboarding and continuous training processes to ensure all team members possess the necessary skills and knowledge.
  • Ensure quality control of the product knowledge database, maintaining accurate information for all associates to relay to customers.
  • Handle escalated customer interactions, including customer service calls and maintenance requests, effectively managing frustrated callers while overcoming objections and de-escalating situations.
  • Demonstrate troubleshooting capabilities with CRM software, Teams, chatbots, and virtual tours, escalating issues and coordinating with the relevant parties to facilitate prompt resolutions.
  • Lead and engage in team chats, fostering a positive digital environment that motivates team members and encourages them to thrive through challenges.
  • Review and score calls and customer interactions, providing constructive feedback, highlighting areas for improvement, and recognizing excellence where applicable.
  • Oversee application processing to ensure accuracy, compliance with Fair Housing and company policies, and timely resolution of applicant and new resident files.
  • Create, maintain, and adjust team schedules to ensure appropriate coverage and workload distribution.
  • Produce and analyze reports on team performance, application completion timelines, inbound/outbound call metrics and productivity metrics for leadership review.
  • Partner with internal stakeholders to identify and resolve workflow challenges.
  • Serve as the point of escalation for complex application scenarios, providing guidance and resolution in a timely manner.
  • Foster a culture of accountability, collaboration, and continuous improvement within the team.

Qualifications & Abilities:
  • Bachelor's degree preferred; equivalent combination of education and experience considered.
  • Minimum of 3-5 years of experience in property management, leasing operations, or centralized operations.
  • At least 2 years of experience in a supervisory or management role with demonstrated success leading teams.
  • Strong knowledge of application processing workflows and compliance requirements.
  • Strong leadership and team management skills, with a passion for developing talent and promoting a positive culture.
  • Ability to analyze performance data and implement strategies to enhance team productivity.
  • Proficiency in property management software and CRM platforms (Entrata, Funnel, or similar).
  • Strong organizational, problem-solving, and decision-making skills.
  • Excellent written and verbal communication skills, with the ability to interact effectively at all levels of the organization.
  • Follow Hillpointe's Mission, Vision and Values and comply with all Hillpointe policies and procedures, as well as Fair Housing regulations

Physical Requirements:
  • Ability to sit for extended periods of time while working at a computer or participating in meetings.
  • Frequent use of hands and fingers to operate a computer, keyboard, mouse, phone, and other office equipment.
  • Ability to communicate clearly and effectively-verbally and in writing-with employees, leadership, and stakeholders.
  • Ability to hear and speak sufficiently to participate in meetings, conference calls, and presentations.
  • Ability to view computer screens and read detailed reports, data, and documents for extended periods.
  • Occasional ability to stand, walk, bend, or reach within an office environment.
  • Ability to lift or move up to 15 pounds occasionally (e.g., laptops, documents, or office materials).
  • Ability to maintain focus, concentration, and decision-making capacity in a fast-paced, high-volume operational environment.

Working Environment:
  • Location Maitland, In-person, M/F with occasional weekend hours as needed for team assistance and coverage.
  • High call/message volume; fast-paced, team-oriented environment.
  • Regular collaboration with leasing, operations, and maintenance teams.

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