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Contact Center Engineer Jobs (NOW HIRING)

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Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud ...

Hire Talent

Senior Contact Center Developer

$55.75 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and testing of complex Self-Service applications using Genesys ...

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How much do contact center engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

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Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Senior Contact Center Developer

Hire Talent

Mclean, VA • On-site

$56 - $73.75/hr

Other

Re-posted 10 days ago

Job description

Senior Contact Center Developer

As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team, you will have the opportunity to shape scalable, high-performing contact center applications, improve operational efficiencies, and enable better outcomes for Medicaid stakeholders across the states.

Responsibilities:

  • Design, develop, and test complex Self-Service applications using Genesys Cloud and AWS platforms.
  • Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
  • Develop and integrate Chat functionality for web portals.
  • Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
  • Evaluate and understand highly complex interrelationships and effects among programs, interfacing applications, and platforms.
  • Design call routing and messaging solutions for seamless user experiences.
  • Leverage AWS services, including Lambda, API Gateway, S3, SNS for scalable solutions.
  • Utilize Java Spring Framework for backend development and maintain codebases using Git.
  • Proficiently use CI/CD pipelines, build tools such as Maven, Jenkins, and version control tools like Git or SVN.
  • Support and troubleshoot existing applications, resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
  • Manage and track incidents, defects, and enhancements through Jira.
  • Maintain and organize design artifacts in SharePoint or Confluence.
  • Assist with project releases, maintenance, and security updates to ensure system reliability.
  • Communicate effectively with the Integration Lead/Manager, providing updates on activities, issues, and risks.

Experience/Preferred Skills Required:

  • Bachelor's degree in computer science, Information Technology, or a related field.
  • 7+ years of experience with Genesys Cloud Platform, AWS. Other contact center systems (e.g., Amazon Connect, Avaya) is also a plus.
  • Strong expertise in backend systems for service-oriented architectures.
  • Experience with chatbots, voice assistants, or AI-driven products is a plus.
  • Experienced in the Java and other programming languages like Python, Node.js is also a plus.
  • Strong expertise with relational databases, including Postgres, DynamoDB, and Oracle.
  • Proficient in CI/CD pipelines and tools such as Maven, Jenkins, and version control tools like Git or SVN.
  • Experience in healthcare systems, and with a strong understanding of PHI, PII, and HIPAA compliance requirements (preferred).
  • Preferred: Experience in containerization using Docker or Kubernetes is a plus.
  • Detail-oriented, capable of managing multiple priorities, and thrive in a collaborative, fast-paced environment.

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