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Contact Center Engineer Jobs (NOW HIRING)

Corning

The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and ...

Hire Talent

Senior Contact Center Developer

$55.75 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and testing of complex Self-Service applications using Genesys ...

Hire Talent

Senior Contact Center Developer

Mclean, VA · On-site

$56 - $73.75/hr

Senior Contact Center Developer As a senior Contact Center Developer, you will be responsible for the analysis, design, development, and test of complex Self-Service applications using Genesys Cloud ...

BTI Services

Contact Center Specialist

Washington, DC · On-site

... engineering solutions to the Federal Government. BTI supports mission-critical programs across ... BTI is currently searching for a Contact Center Specialist to fulfill the roles and ...

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Avahi

Contact Center CX Consultant

Contact Center CX Consultant Avahi is an AWS Premier Tier Services Partner that builds AI-powered ... Partner with Avahi's Amazon Connect Engineers to ensure solution designs are technically feasible ...

First National Bank Alaska

Contact Center Manager Start a career with First National Bank Alaska, the *Best Place to Work in ... programing issues. * Oversees the unit's systems, such as CRM, telephony, or IVR (voicemail ...

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Contact Center Engineer information

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$39K

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$137.5K

How much do contact center engineer jobs pay per year?

As of Sep 10, 2026, the average yearly pay for contact center engineer in the United States is $101,752.00, according to ZipRecruiter salary data. Most workers in this role earn between $84,000.00 and $116,500.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

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Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $101,752 per year, or $48.9 per hour.

Contact Center Developer

On-site

Corning
See more jobs at Corningexternal

Full-time

Medical, Dental, Life, PTO

Re-posted 6 days ago

Corning rating

8.3

Company rating: 8.3 out of 10

Based on 129 frontline employees who took The Breakroom Quiz

Job description

Requisition Number: 75203

The company built on breakthroughs. ​  
Join us.​    

                                                                          

Corning is one of the world’s leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what’s possible.  ​  

How do we do this? With our people. They break through limitations and expectations – not once in a career, but every day. They help move our company, and the world, forward. ​  

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​   

​Come break through with us.  


Our Optical Communications segment has recently evolved from being a manufacturer of optical fiber and cable, hardware and equipment to being a comprehensive provider of industry-leading optical solutions across the broader communications industry.This segment is classified into two main product groupings – carrier network and enterprise network. The carrier network product group consists primarily of products and solutions for optical-based communications infrastructure for services such as video, data and voice communications. The enterprise network product group consists primarily of optical-based communication networks sold to businesses, governments and individuals for their own use.

Role Purpose

Corning IT is seeking an exceptional professional with strong technical expertise, solution design skills, problem solving ability, and technical delivery focus.  


The Contact Center Developer designs, builds, and supports contact center solutions that improve customer and agent experiences across voice and digital channels. This role partners with business and technical teams to translate requirements into scalable CCaaS and CRM-integrated solutions, enhance automation and routing capabilities, and ensure reliable platform performance, continuous improvement, and alignment with business objectives.

Key Responsibilities

Contact Center Development

  • Design (HLD/LLD), develop, and customize Contact Center applications
  • Participate in various implementation projects across CCaaS as appropriate, including but not limited to requirements documentation, systems configuration & development, test documentation/execution, issue identification, and resolution
  • Implement complex business logic and workflows to automate processes and enhance user experience.
  • Collaborate with stakeholders to gather requirements and translate them into technical solutions.
  • Design and develop scalable and efficient Contact Center solutions that adhere to best practices, standards, and design patterns.
  • Prepare and present code reviews, ensuring code quality and maintainability
  • Integrate solutions with internal systems and third-party applications using REST/SOAP APIs, middleware tools, and custom integrations.
  • Design and implement data migration strategies to ensure accurate and seamless transfer of data between systems.
Experiences/Education - Required
  • Bachelor’s degree in Computer Science, IT, Software Engineering, or related field
  • 7+ years of experience working with CCaaS platforms (e.g., Genesys Cloud, Amazon Connect, NICE CXone)
  • Strong programming and integration skills (Node.js, TypeScript, Python, REST APIs, OAuth)
  • Experience with CRM integrations (Salesforce, ServiceNow) and CI/CD practices
  • Solid understanding of contact center technologies (IVR, routing, omnichannel, analytics)
  • Proven ability to manage multiple priorities in a fast-paced, cross-functional environment
  • Strong communication skills with the ability to translate business needs into technical solutions
  • Self-driven, adaptable, and collaborative team player
Experiences/Education - Desired
  • Contact Center as a Service (CCaaS) or other appropriate certifications are a plus
  • In-depth knowledge of commercial systems and experience managing IT solutions
  • Experience with data analytics and reporting
  • Exposure to change management practices, especially in large scale IT or CCaaS transformations
  • Experience working with third party suppliers for solutions and/or services
  • Ability to identify process improvement opportunities with CCaaS operations
  • Understanding of regulatory requirements for CCaaS operations and data handling

 

Travel Requirement 

  • Up to 25%

A job that shapes a life. 

Corning offers you the total package. 

Your well-being is our priority. Our compensation and benefits package supports your health and wellness, financial aspirations, and career from day one. 

  • Company-wide bonuses and long-term incentives align with key business results and ensure you are rewarded when the company performs well. When Corning wins, we all win. 

  • As part of our commitment to your financial well-being and in addition to full Mexico statutory benefits, we offer food coupons that ease daily costs, and a structured savings fund to support your long-term financial goals.  

  • Salaried employees are eligible for comprehensive medical and dental coverage. Additionally, all employees are covered by company-sponsored life insurance, total permanent disability protection, paid time off, and have access to our Employee Assistance Program to support you and your family. 

  • Getting paid for our work is important, but feeling appreciated and recognized for those contributions motivates us much more. That’s why Corning offers a recognition program to celebrate successes and reward colleagues who make exceptional contributions. 

Corning is committed to providing equal employment opportunities and considers requests for reasonable accommodations in accordance with applicable laws. Individuals with disabilities or sincerely held religious beliefs may request reasonable accommodations to participate in the application or interview process, perform essential job functions, or access other benefits and privileges of employment. To submit a request for reasonable accommodation related to disability or religion, please contact us at accommodations@corning.com.

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