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Contact Center Engineer Jobs in Ohio (NOW HIRING)

Gifthealth

Sr. Five9 Contact Center Engineer

Columbus, OH · On-site

$115K - $130K/yr

Position Summary We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ...

OpenText

Data Center Engineer

Brook Park, OH · On-site

Join us. Your Impact Seeking High-level technical Data Center Engineer is responsible for ... contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and ...

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Contact Center Engineer information

See Ohio salary details

$37.1K

$96.7K

$130.7K

How much do contact center engineer jobs pay per year?

As of Aug 20, 2026, the average yearly pay for contact center engineer in Ohio is $96,736.00, according to ZipRecruiter salary data. Most workers in this role earn between $79,900.00 and $110,800.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Ohio?

The most popular types of Contact Center Engineer jobs in Ohio are:

What are popular job titles related to Contact Center Engineer jobs in Ohio?

For Contact Center Engineer jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Contact Center Engineer jobs in Ohio look for?

The top searched job categories for Contact Center Engineer jobs in Ohio are:

Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Ohio as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $96,736 per year, or $46.5 per hour.

Sr. Five9 Contact Center Engineer

Gifthealth

Columbus, OH • On-site

$115K - $130K/yr

Full-time

Posted 29 days ago

Gifthealth rating

7.7

Company rating: 7.7 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

19th of 112 rated pharmacies

Job description

About Us
At Gifthealth, we're revolutionizing the way people experience healthcare by simplifying the process of managing prescriptions and health services. Our mission is to provide a seamless, personalized, and efficient healthcare experience for all our customers. We're a dynamic, innovative, and customer-centric company dedicated to making a positive impact on people's lives.
Position Summary
We are seeking a highly skilled Sr. Five9 Contact Center Engineer to lead the design, implementation, optimization, and support of enterprise cloud contact center solutions. The ideal candidate combines deep technical expertise in Five9 and VoIP technologies with strong consulting, solution architecture, and customer-facing experience.
As a trusted technical advisor, the Sr. Five9 Contact Center Engineer partners with customers, business stakeholders, and cross-functional engineering teams to deliver scalable, highly available contact center solutions that enhance customer experience and operational efficiency. This person serves as a subject matter expert, guiding technical strategy, mentoring engineering teams, and driving successful enterprise implementations from discovery through production.
The ideal Sr. Five9 Contact Center Engineer is equally comfortable designing enterprise contact center architecture that supports 1,000+ users and 25+ programs and consulting directly with executive stakeholders. This person is a strategic thinker and hands-on engineer who enjoys translating customer requests into tangible solutions, communicates confidently with executives and technical teams alike, and is recognized as a trusted advisor capable of leading enterprise contact center transformations.
Key Responsibilities
  • Design, architect, implement, and support enterprise Five9 contact center solutions.
  • Lead customer discovery sessions to understand business requirements and translate them into scalable technical solutions.
  • Configure and deploy Five9 components including routing strategies, IVRs, campaigns, integrations, reporting, and voice infrastructure.
  • Design and implement SIP trunk connectivity, carrier integrations, and high-availability voice architectures.
  • Troubleshoot complex voice, signaling, network, and application issues across enterprise environments.
  • Serve as the technical lead for large-scale deployments, migrations, Proof of Concepts (POCs), and modernization initiatives.
  • Provide architecture guidance and technical recommendations while balancing business objectives, timelines, and budget constraints.
  • Collaborate with network, security, cloud, infrastructure, development, and customer success teams throughout project lifecycles.
  • Create implementation standards, engineering documentation, deployment runbooks, and operational best practices.
  • Lead technical knowledge-sharing sessions and establish engineering standards across the organization.
  • Identify opportunities to automate operational processes and improve platform scalability, resiliency, and performance.
  • Perform root cause analysis for production incidents and implement long-term corrective actions.
  • Present technical solutions and architecture recommendations to executive stakeholders, customers, and project leadership.

Qualifications
  • Education: Bachelor's degree in Computer Science, Information Technology, Telecommunications, or equivalent professional experience.
  • Experience: 8-10+ years of experience designing and supporting enterprise telecommunications or cloud contact center environments, including 5+ years supporting a user base of 1,000+ users across 20+ programs.
  • Knowledge, Skills, and Abilities:
    • Extensive hands-on experience administering and implementing Five9 solutions.
    • Strong understanding of SIP signaling, RTP media streams, QoS, DNS, networking, and voice protocols.
    • Experience with enterprise call flow design, IVR development, routing strategies, and omnichannel customer engagement.
    • Experience integrating contact center platforms with CRM, workforce optimization, and third-party business applications.
    • Exceptional troubleshooting and analytical skills across voice, networking, and cloud environments.
    • Excellent written, verbal, and presentation skills with the ability to communicate effectively with both technical and executive audiences.
    • Proven ability to lead complex enterprise implementations while managing multiple priorities.
    • Nice to Have
    • Knowledge of APIs, REST services, webhooks, and integration platforms.
    • Experience developing automation scripts using Python, JavaScript, or PowerShell.
    • Familiarity with cloud platforms such as AWS or Azure.
    • Certifications such as Five9 Certified Engineer, CCNA, CCNP, AWS, Azure, or equivalent contact center certifications.
    • Experience leading consulting engagements or serving as a technical advisor for enterprise customers.

Work Environment
  • Location: Hybrid - remote with travel to client sites and offices as needed.
  • Schedule: Full-time; occasional after-hours support for production incidents and enterprise go-lives.
  • Regular engagement with customers, executive stakeholders, and cross-functional network, security, cloud, infrastructure, and customer success teams throughout project lifecycles.

Key Essential Functions [example below key provision - you may require others]
  • Must be able to work at a computer for extended periods, including extended screen time for configuration, troubleshooting, and documentation work.
  • Must be able to participate in on-call rotations and respond to production incidents outside of standard business hours as needed.
  • Must be able to travel domestically, and occasionally internationally, to customer sites for discovery sessions, implementations, and go-lives.
  • Must be able to communicate effectively, verbally and in writing, with both technical teams and executive stakeholders.

Equal Employment Opportunity (EEO) Statement
Gifthealth is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, transgender status, national origin, age, disability, veteran status, or any other legally protected status.
We celebrate diversity and are committed to creating an inclusive environment for all employees. If you do not meet every requirement but still feel you would be a great fit for this role, we encourage you to apply!
Disclaimer
This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, or skills required of personnel. Gifthealth reserves the right to modify job duties or descriptions at any time.
Salary Description
$115,000-130,000

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