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Contact Center Engineer Jobs in Colorado (NOW HIRING)

Pwc

Contact Center Transformation - Director

Denver, CO

$155K - $410K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Contact Center Transformation - Director, you will lead the charge in revolutionizing user ... engineering within our Advisory practice. Your role will involve setting strategic directions and ...

Pwc

Contact Center Transformation - Manager

Denver, CO

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Within our Commercial & Service Excellence practice, you will be at the forefront of transforming contact center technology, driving user interaction engineering to enhance client support experiences.

Pwc

CSX - Manager, Contact Center Transformation

Denver, CO

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Responsibilities - Leading contact center transformation initiatives to enhance customer experience ... Computer Engineering, Information CyberSecurity, Computer and Information Science, Information ...

Pwc

Contact Center Transformation - Senior Manager

Denver, CO

$124K - $280K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... As a Contact Center Transformation - Senior Manager, you will lead the charge in transforming ... In this role, you will be at the forefront of user interaction engineering, focusing on software ...

Pwc

Contact Center Transformation - Senior Associate

Denver, CO

$77K - $202K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... Engineering within our Advisory practice. This role involves working directly with clients to innovate and enhance their contact center technologies, leveraging your skills in software and product ...

Staffingine LLC

Network Engineer

Denver, CO · On-site

Job Title: Network Engineer Job Location: Denver - Colorado Job Type: Contract to Hire ... Genesys Contact-Center,HP DC/Branches Routers and Switches,Juniper DC/Branches Routers and Switches ...

Betsol

CCaaS GCP Product Owner

Broomfield, CO

This role serves as the primary liaison between Contact Center Operations, Product Management, Engineering, Architecture, Security, Infrastructure, and third-party technology partners. You will ...

BETSOL

CCaaS GCP Product Owner

Broomfield, CO · On-site +1

This role serves as the primary liaison between Contact Center Operations, Product Management, Engineering, Architecture, Security, Infrastructure, and third-party technology partners. You will ...

EchoStar

Senior Engineer - Amazon Connect

Englewood, CO · On-site

$96K - $137K/yr

  • Medical

  • Retirement

The Cloud Contact Center team is seeking a Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will ...

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All JobsContact Center Engineer JobsContact Center Engineer Jobs in Colorado

Contact Center Engineer information

See Colorado salary details

$41K

$107K

$144.6K

How much do contact center engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for contact center engineer in Colorado is $106,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,300.00 and $122,500.00 per year, depending on experience, location, and employer.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Colorado?

The most popular types of Contact Center Engineer jobs in Colorado are:

What are popular job titles related to Contact Center Engineer jobs in Colorado?

For Contact Center Engineer jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Contact Center Engineer jobs in Colorado look for?

The top searched job categories for Contact Center Engineer jobs in Colorado are:

Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $106,994 per year, or $51.4 per hour.

Contact Center Transformation - Director

Pwc

Denver, CO

$155K - $410K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 18 days ago

PwC rating

8.3

Company rating: 8.3 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Director

Job Description & Summary

The Opportunity

As a Contact Center Transformation - Director, you will lead the charge in revolutionizing user interaction engineering within our Advisory practice. Your role will involve setting strategic directions and overseeing the development of innovative software and product solutions that enhance client support experiences. As a Director, you will set the strategic direction and lead business development efforts. You make impactful decisions and oversee multiple projects, maintaining executive-level client relations. Translating the vision, you set the tone and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwC's reputation, understanding that quality, integrity, inclusion, and a commercial mindset are all foundational to our success.

In this role at PwC, you will collaborate with multidisciplinary teams to deliver cutting-edge solutions in contact center technology, leveraging data, analytics, and AI to drive service excellence. Your leadership will be pivotal in fostering an environment where people and technology thrive together, ultimately maximizing client satisfaction and scaling efficiencies across the PwC Network.

Responsibilities

- Leading strategic initiatives for contact center transformation, focusing on client support and service excellence
- Overseeing the implementation of AI-powered contact center solutions, including Amazon Connect and Genesys CloudCX
- Driving the development and customization of contact center software to enhance user interaction and client satisfaction
- Managing omnichannel contact center implementation to optimize customer experience and streamline operations
- Conducting discovery and analysis to identify opportunities for innovation and improvement in contact center architecture
- Collaborating with teams to design and develop user interfaces using AngularJS, React, and Vue.js frameworks
- Utilizing contact center analytics to inform strategic decision-making and improve workforce management systems
- Promoting digital accessibility and human-centered design principles in the development of contact center solutions
- Building relationships with stakeholders to gather customer insights and drive strategic questioning for continuous improvement
- Mentoring teams in the application of best practices for contact center consulting and transformation initiatives

What You Must Have

- At least a Bachelor's degree
- At least 9 years of experience

What Sets You Apart

- Excelling in contact center transformation and strategy
- Utilizing AI-powered contact center solutions effectively
- Implementing Amazon Connect and Genesys CloudCX
- Leading omnichannel contact center implementations
- Developing customer experience (CX) strategies
- Conducting industry trend analysis for strategic insights
- Innovating in user experience (UX) design research

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $155,000 - $410,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines

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