ZipRecruiter

Log In

1

Contact Center Engineer Jobs in Colorado (NOW HIRING)

Pwc

Contact Center Transformation - Manager

Denver, CO · On-site

$99K - $232K/yr

Within our Commercial & Service Excellence practice, you will be at the forefront of transforming contact center technology, driving user interaction engineering to enhance client support experiences.

Staffingine LLC

Network Engineer

Denver, CO · On-site

Job Title: Network Engineer Job Location: Denver - Colorado Job Type: Contract to Hire ... Genesys Contact-Center,HP DC/Branches Routers and Switches,Juniper DC/Branches Routers and Switches ...

EchoStar

Senior Engineer - Amazon Connect

Englewood, CO · On-site

$121K - $159K/yr

The Cloud Contact Center team is seeking a Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will ...

EchoStar

Senior Engineer - Amazon Connect

Englewood, CO

$121K - $159K/yr

The Cloud Contact Center team is seeking a Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual will ...

EchoStar

Staff Engineer - Amazon Connect

Englewood, CO · On-site

The Cloud Contact Center team is seeking a Lead Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual ...

Themesoft, Inc.

Lead Data Scientist

Denver, CO · On-site

... engineering teams, and writing production-grade code. Key Responsibilities • Define and execute the architecture strategy for AI-powered CX and contact center solutions. • Design, build, and ...

next page

Showing results 1-20

All JobsContact Center Engineer JobsContact Center Engineer Jobs in Colorado

Contact Center Engineer information

See Colorado salary details

$41K

$107K

$144.6K

How much do contact center engineer jobs pay per year?

As of Aug 29, 2026, the average yearly pay for contact center engineer in Colorado is $106,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,300.00 and $122,500.00 per year, depending on experience, location, and employer.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Colorado?

The most popular types of Contact Center Engineer jobs in Colorado are:

What are popular job titles related to Contact Center Engineer jobs in Colorado?

For Contact Center Engineer jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Contact Center Engineer jobs in Colorado look for?

The top searched job categories for Contact Center Engineer jobs in Colorado are:

Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Colorado as of August 2026, with employment types broken down into 80% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $106,994 per year, or $51.4 per hour.

Contact Center Transformation - Manager

Denver, CO • On-site

Pwc
Finance and Insurance • 10K+ employees

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz

26th of 72 rated business consultants

People enjoy working here

Good employer

Recommended by students

Learn more about Pwcexternal

$99K - $232K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 2 days ago

Job description

Industry/Sector

Not Applicable

Specialism

Data, Analytics & AI

Management Level

Manager

Job Description & Summary

The Opportunity
As a Contact Center Transformation Manager, you will lead the charge in revolutionizing client interactions through innovative software and product solutions. Within our Commercial & Service Excellence practice, you will be at the forefront of transforming contact center technology, driving user interaction engineering to enhance client support experiences. Your role will involve leveraging data, analytics, and AI to create impactful solutions that meet evolving client needs.
As a Manager, you will guide and develop teams, fostering leadership and strategic planning skills. You will be accountable for managing client service accounts, mentoring junior staff, and confirming project success through strategic execution. Your ability to inspire and motivate others will be crucial in delivering quality outcomes and identifying opportunities that contribute to the firm's success. You are expected to lead with integrity and authenticity, embracing technology and innovation to enhance delivery and encourage others to do the same.
In this role, you will have the opportunity to work within our Contact Centre Technology sector, driving transformation and innovation in client support. Your contributions will be pivotal in shaping the future of client interactions, making a significant impact within the PwC Acceleration Center.
Responsibilities
- Leading contact center transformation initiatives and managing client expectations
- Guiding teams in the strategic planning and execution of user interaction engineering projects
- Utilizing AngularJS, React, and Vue.js frameworks to enhance user interface design and development
- Conducting discovery sessions to gather functional requirements and create mock-ups
- Developing and customizing product designs to improve customer experience and service excellence
- Promoting digital accessibility and human-centered design principles across projects
- Building and maintaining relationships with stakeholders to identify and address user experience challenges
- Overseeing usability testing and user research to inform design decisions and optimize workflow development
- Validating data integrity and compliance within user interface frameworks
- Identifying opportunities for innovation and embracing change to drive continuous improvement in contact center technology solutions
What You Must Have
- At least a Bachelor's degree
- At least 5 years of experience
What Sets You Apart
- Utilizing AngularJS and React for dynamic UI development
- Designing user interfaces with Figma and HTML5
- Conducting usability testing and user experience research
- Developing customer experience strategies and insights
- Embracing change and fostering innovation in projects
- Mentoring teams in human-centered design principles
- Analyzing industry trends to enhance service excellence

Travel Requirements

Up to 80%

Job Posting End Date

The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glanceAs PwC is anequal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.Learn more about how we work: https://pwc.to/how-we-workFor only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.Applications will be accepted until the position is filled or the posting is removed, unless otherwise set forth on the following webpage. Please visit this link for information about anticipated application deadlines: https://pwc.to/us-application-deadlines
pwc logo

About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK

View All pwc Jobs

What PwC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply