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Remote Contact Center Engineer Jobs in Colorado (NOW HIRING)

BETSOL

CCaaS GCP Product Owner

Broomfield, CO · On-site +1

This role serves as the primary liaison between Contact Center Operations, Product Management, Engineering, Architecture, Security, Infrastructure, and third-party technology partners. You will ...

Solari

Peer Support Specialist - Remote

Denver, CO · On-site +1

$19.66 - $21.69/hr

Work Location & Eligibility 100% Remote (Applicants must reside in Colorado) Work Schedule (3 ... Since 2007, Solari has been providing crisis contact center services and in that short time has ...

Solari

Peer Support Specialist - Remote

Denver, CO · Remote

$19.66 - $21.69/hr

Work Location & Eligibility 100% Remote (Applicants must reside in Colorado) Work Schedule (3 ... Since 2007, Solari has been providing crisis contact center services and in that short time has ...

Revenue Enterprises

Director of Client Strategy

Aurora, CO · On-site +1

$85 - $120/hr

About the Company Revenue Enterprises is a Customer Service Contact Center designed to support the ... remote work set-up. What you will be doing: * Oversees and Champions Client Partnerships for ...

Consor Engineers

Water & Wastewater Engineer

Denver, CO · On-site +1

$100/hr

We remain open to remote work options for applicants whose background and performance standards ... If you have questions, contact careers@consoreng.com. * Career Growth & Development - Tuition ...

Consor Engineers

Water & Wastewater Engineer

Denver, CO · On-site +1

$100/hr

We remain open to remote work options for applicants whose background and performance standards ... If you have questions, contact careers@consoreng.com. * Career Growth & Development - Tuition ...

Consor Engineers

Water & Wastewater Engineer

Denver, CO · On-site +1

$100/hr

We remain open to remote work options for applicants whose background and performance standards ... If you have questions, contact careers@consoreng.com. * Career Growth & Development - Tuition ...

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Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a Remote Contact Center Engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What are Remote Contact Center Engineers?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a Remote Contact Center Engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are the most commonly searched types of Contact Center Engineer jobs in Colorado? The most popular types of Contact Center Engineer jobs in Colorado are:
What are popular job titles related to Remote Contact Center Engineer jobs in Colorado? For Remote Contact Center Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Colorado look for? The top searched job categories for Remote Contact Center Engineer jobs in Colorado are:
What cities in Colorado are hiring for Remote Contact Center Engineer jobs? Cities in Colorado with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you
Contact Center Application Engineer - Aspect/Intradiem

Contact Center Application Engineer - Aspect/Intradiem

BETSOL

Broomfield, CO • On-site, Remote

Full-time

Posted 11 days ago

Job description

Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and solutions to both enterprises and consumers. BETSOL's Data Management product lines include Zmanda (Zmanda.com). BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for our customers. Our engineering team, with its several patents, delivers award-winning products and solutions in over 40 countries. Our work locations are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee centric organization. Learn more at betsol.com
Job Description
The Contact Center Application Engineer will provide engineering and operational support for Aspect and Intradiem technologies within an enterprise environment. This role is responsible for incident response, problem management, and change execution, including evening and weekend support coverage. The right candidate will collaborate with vendors, developers, and engineering teams to ensure the reliability and continuous improvement of contact center applications.
This is a hands-on contractor role requiring strong technical expertise in Aspect Workforce Management, Intradiem real-time automation, and reporting/analytics tools used across the enterprise contact center.
Key Responsibilities
  • Application Support & Monitoring
    • Proactively monitor and perform daily health checks of Aspect and Intradiem applications.
    • Troubleshoot and resolve production issues impacting scheduling, forecasting, real-time adherence, or intraday workforce automation.
    • Track and escalate issues with vendors or internal engineering teams to ensure timely resolution.
  • Change Execution & Problem Management
    • Execute system changes, configuration updates, and release deployments while maintaining strict change-control discipline.
    • Perform root-cause analysis of system disruptions and drive corrective actions to prevent recurrence.
    • Participate in upgrades, integrations, and cross-application projects involving Aspect, Intradiem, and reporting platforms.
  • Collaboration & Stakeholder Engagement
    • Partner with internal developers, architects, and external vendors to optimize the workforce management ecosystem.
    • Provide technical knowledge transfer and documentation to Level 1/2 support staff.
    • Effectively communicate status, risks, and solution recommendations to stakeholders at all levels.
  • Technology Ownership
    • Serve as a subject matter expert (SME) for Aspect Workforce Management and Intradiem automation, ensuring optimal configuration and utilization.
    • Support integration of these platforms with related applications such as reporting, agent performance, and AI-enabled contact center technologies.
    • Recommend automation opportunities and enhancements to drive efficiency and scalability.

Qualifications
Required Qualifications
  • 3+ years of IT support or operations engineering experience, with emphasis on contact center workforce management and automation technologies.
  • Direct experience supporting Aspect Workforce Management (scheduling, forecasting, reporting) and Intradiem (real-time automation, intraday management).
  • Strong problem-solving and troubleshooting skills in production enterprise environments.
  • Experience managing incidents, executing controlled changes, and supporting major deployments.
  • Solid understanding of enterprise contact center environments and dependencies (telephony, reporting, CRM).

Preferred Qualifications
  • Familiarity with real-time adherence monitoring, scheduling optimization, and workforce automation best practices.
  • Understanding of how workforce management tools integrate with telephony, call routing, and reporting systems.
  • Ability to explain complex workforce/automation concepts in clear, business-friendly terms.
  • Strong written documentation skills to produce runbooks, SOPs, and technical reference material.
  • Continuous learner, staying current on workforce management trends and emerging automation tools.

Additional Information
  • This role requires evening and weekend on-call support participation.
  • Contractor will support major incident bridges and collaborate in high-urgency scenarios.
  • Initial engagement will focus on Aspect Workforce Management and Intradiem automation, with potential expansion into broader contact center transformation initiatives.

Additional Information
NA

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