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Remote Contact Center Engineer Jobs in Colorado (NOW HIRING)

TEKsystems

Remote ServiceNow Developer

Denver, CO · Remote

$75 - $95/hr

Support Employee Service Center (ESC) portal enhancements * Execute global platform configuration ... remote position. Application Deadline This position is anticipated to close on Aug 20, 2026. About ...

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Makpar

Service Center Analyst

Denver, CO · Remote

We combine functional and technical expertise in cloud engineering, data management, cybersecurity ... This role is largely responsible for providing remote customer support for Federal Government ...

Micron

Staff SSD Systems Design Engineer

Longmont, CO · On-site +1

$98K - $135K/yr

This role sits at the center of SSD system design and verification, playing a critical part in ... Remote and hybrid work arrangements are not supported for this position As a world leader in the ...

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Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
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What are popular job titles related to Remote Contact Center Engineer jobs in Colorado? For Remote Contact Center Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Colorado look for? The top searched job categories for Remote Contact Center Engineer jobs in Colorado are:
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Remote Contact Center Engineer jobs near you

Electrical Commissioning Engineer (CO)

Excel Engineering, Inc.

Denver, CO • On-site, Remote

$104K - $141K/yr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Description

At Excel Engineering, we are the power behind our clients' processes.

We are a full-service engineering consulting firm specializing in electrical engineering, industrial automation, and power systems. For over 30 years, we've partnered with leading companies across industries to deliver solutions that improve safety, efficiency, and performance.


Our work spans sectors including life sciences, consumer goods, chemical, oil & gas, and utilities, giving our team the opportunity to work on complex, high-impact projects.


What sets us apart is our approach, we build long-term partnerships by understanding our clients' operations and acting as an extension of their team. If you're looking to grow your skills, take on meaningful challenges, and make a real impact, Excel Engineering offers the opportunity to do just that. 


Role Overview

  • Check installation of electrical equipment (cables, panels, switchgear, transformers).
  • Verify compliance with client's design drawings and specifications.
  • Perform insulation resistance tests, continuity checks, and loop checks.
  • Conduct functional testing of protection relays and control circuits.
  • Confirm readiness of auxiliary systems (battery banks, HVAC, lighting).
  • Coordinate safe energization of systems in phases
  • Test interlocks, alarms, and protection schemes under live conditions.
  • Validate SCADA and remote-control functionality.
  • Identify and resolve issues during startup
  • Adjust settings and calibrate instruments as needed.
  • Prepare commissioning reports, punch lists, and as-built documentation.
  • Support client handover and training.
  • Testing Equipment such as Megger, Omicron, HiPot, CT/PT testers

Requirements

Experience

  • Five plus (5+) years of experience in electrical engineering
  • Experience with power generation facilities is strongly preferred

Education

  • Bachelor's or Master's degree in Electrical Engineering from an ABET accredited institution or equivalent experience is required.
  • Cumulative GPA of 3.0 or higher on a 4.0 Scale.

We offer...

Growth & Development: Ongoing continuing education, hands-on training, and opportunities to expand your skills.

Career Advancement Support: Assistance in earning professional certifications and pursuing further education.

Retirement Benefits: 401(k) plan with employer matching.

Comprehensive Health Coverage: Medical, dental, vision, and life insurance options.

Wellness Focus: Access to programs designed to support your overall well-being.

Work-Life Balance: Paid time off and flexible work environment

Flexibility & Trust: A flexible schedule and work environment built around mutual trust and accountability.

Share the Talent, Share the Rewards: We value great people recommending great people, which is why our employee referral program is designed to reward you continuously
 

We offer a competitive salary and great benefits. At Excel Engineering, we're proud of our positive, high-performing culture where teamwork, continuous improvement, and a service-oriented mindset help us do our best work every day. If you enjoy a fast-paced and rewarding environment, you'll love being part of our team!  


Excel Engineering, Inc. is proud to be an Equal Opportunity Employer. We welcome and consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, age, veteran status, marital status, or any other protected characteristic.

We value diverse perspectives and believe they strengthen our work, our teams, and the solutions we deliver to clients. We encourage candidates from backgrounds traditionally underrepresented in engineering to apply. If you need accommodations during the application or interview process, please contact our Human Resources team at ExcelHR@exceleng.net.

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