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Remote Contact Center Engineer Jobs in Colorado (NOW HIRING)

Generac

Sales Engineer - Data Centers

Denver, CO · On-site +1

Educate and influence engineering firms on Generac's Data Center energy solutions * Provide onsite and remote technical sales support for Generac Industrial products * Utilize tools (PDSS, fly-ins ...

Five9

Enterprise Sales Director - Great Plains

Denver, CO · On-site +1

$211K/yr

Contact Center Software Sales in less than 1,000-seat space * Experience selling to COO/CFO * Knowledge of territory or accounts assigned Work Location: This role is fully remote for candidates who ...

ABB

Data Center COE Project Manager

Denver, CO · Remote

$123K/yr

Remote in the US #LI-Remote This role is contributing to the Electrification Services Business Area ... A Bachelor of Science degree in Mechanical or Electrical Engineering highly preferred. Combination ...

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Remote Contact Center Engineer information

What is the difference between Remote Contact Center Engineer vs Remote Customer Support Specialist?

AspectRemote Contact Center EngineerRemote Customer Support Specialist
CredentialsTechnical certifications, network, and VoIP knowledgeCustomer service training, communication skills
Work EnvironmentTechnical support, troubleshooting, system maintenanceCustomer inquiries, issue resolution, product guidance
Employer & IndustryTelecom, IT, tech companiesRetail, e-commerce, service providers

Remote Contact Center Engineers focus on technical support, system setup, and troubleshooting within contact centers, requiring technical certifications. In contrast, Remote Customer Support Specialists handle customer inquiries and provide product assistance, emphasizing communication skills. Both roles are vital in contact center environments but differ in technical complexity and daily tasks.

What are the key skills and qualifications needed to thrive as a remote contact center engineer, and why are they important?

To thrive as a Remote Contact Center Engineer, you need a solid understanding of telephony systems, networking, and VoIP technologies, typically supported by a degree in computer science or a related field. Experience with platforms such as Cisco, Avaya, Genesys, and certifications like CCNA or equivalent are highly valued. Strong problem-solving skills, effective communication, and the ability to work independently are crucial soft skills for this remote role. These competencies ensure reliable call center operations, quick resolution of technical issues, and seamless collaboration with distributed teams.

What is a remote contact center engineer?

Remote Contact Center Engineers are IT professionals who design, implement, and support contact center technology solutions while working offsite. They ensure that systems such as call routing, VoIP, chat platforms, and CRM integrations function smoothly for customer service operations. Their responsibilities include troubleshooting technical issues, optimizing performance, and collaborating with teams to enhance the customer experience. Working remotely allows them to provide support and maintenance for contact centers regardless of their physical location.

How does a remote contact center engineer typically collaborate with cross-functional teams to support and optimize contact center solutions?

As a Remote Contact Center Engineer, you regularly work with cross-functional teams such as IT support, operations, customer service management, and third-party vendors. Collaboration often involves troubleshooting technical issues, implementing new features, and ensuring seamless integration between systems. You may participate in virtual meetings, incident reviews, and project planning sessions to align on technical requirements and rollout schedules. Effective communication and documentation skills are crucial, as much of your coordination happens remotely and across different time zones.
What are the most commonly searched types of Contact Center Engineer jobs in Colorado? The most popular types of Contact Center Engineer jobs in Colorado are:
What are popular job titles related to Remote Contact Center Engineer jobs in Colorado? For Remote Contact Center Engineer jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Remote Contact Center Engineer jobs in Colorado look for? The top searched job categories for Remote Contact Center Engineer jobs in Colorado are:
What cities in Colorado are hiring for Remote Contact Center Engineer jobs? Cities in Colorado with the most Remote Contact Center Engineer job openings:
Remote Contact Center Engineer jobs near you

Electrical Engineer III - Data Center Substations (61445)

NEI Electric Power Engineering, Inc

Lakewood, CO • On-site, Remote

$90K - $110K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

As a mid level Electrical Engineer in the Data Center Substations group, you will be responsible for performing engineering design and analysis under the responsible charge of a Professional Engineer. You will be responsible for supporting client projects and providing a quality deliverable that is on time and within the defined budget.
Salary Range: $90,000 - $110,000 / year
The salary range above is based upon the Denver, Colorado labor market.
Essential Responsibilities
  • Performs detailed design on all aspects of substation electrical power systems to include one-line diagrams, three-line diagrams, control and relaying schematics, wiring diagrams, SCADA, communications, conduit and cable sizing/routing, grounding design, general arrangement, selection of equipment, writing of equipment specifications, project and construction cost estimates, and project scheduling
  • Prepares computer-based models and perform power system studies on utility and industrial/commercial electrical power transmission and distribution systems, including short circuit, load flow, relay coordination, arc flash, power factor, harmonic analysis, and other related studies. Employee should create simple hand checks to quantify the computer aided results
  • Develops protective relay settings.
  • Prepares a variety of documents and reports associated with projects including cost estimates, budget reports, proposals, and studies
  • Provides field assistance and troubleshooting
  • Checks the work of designers, drafters, and field service personnel for general quality and accuracy as required
  • Understands the applications of relevant Codes and Standards
  • Assists with client contacts and communication pertaining to specific assignments and meetings
  • Other duties as assigned
Must Have
  • Education: Bachelor's in Electrical Engineering or Electrical Engineering Technology from an accredited institution, electric power option preferred
  • Experience: 1 - 5 years of relevant engineering or field experience
  • Licensure: FE, PE is a plus, but not required
  • Knowledge and familiarity with substation electrical design
  • Experience with AutoCAD is a plus
  • Possesses effective written and oral communications skills
  • Good interpersonal and people skills

Note: Applicants must be currently authorized to work in the United States on a full-time basis.
Work Environment
  • Hybrid or fully remote work model depending on location and project needs
  • Travel typically ranges from 15-25% and varies by project
  • Combination of office-based work and periodic field engagement

Benefits & Total Rewards
NEI offers a comprehensive benefits and total rewards package that include medical, dental, and vision coverage; employer-paid life insurance and long-term disability; a 401(k) with employer matching; paid time off; paid holidays; and paid parental leave. Benefits eligibility and details may vary by role and location and will be provided during the interview process.
We are a proud equal opportunity employer, and we do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information. NEI Electric Power Engineering participates in E-Verify and will provide the federal government with your completed Form I-9 to confirm your work authorization in the United States.

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