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Contact Center Engineer Jobs in Colorado (NOW HIRING)

EchoStar

Staff Engineer - Amazon Connect

Englewood, CO · On-site

$110K - $157K/yr

  • Medical

  • Retirement

The Cloud Contact Center team is seeking a Lead Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual ...

EchoStar

Staff Engineer - Amazon Connect

Englewood, CO

$110K - $157K/yr

  • Medical

  • Retirement

The Cloud Contact Center team is seeking a Lead Amazon Connect Developer to help design, develop, and support custom applications and integrations within our Amazon Connect platform. This individual ...

Themesoft, Inc.

Lead Data Scientist

Denver, CO · On-site

... engineering teams, and writing production-grade code. Key Responsibilities • Define and execute the architecture strategy for AI-powered CX and contact center solutions. • Design, build, and ...

Procare Solutions

Business Systems Solution Owner

Denver, CO · On-site

$132K - $145K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Collaborate closely with Salesforce architects and engineering teams to develop and refine service ... Understanding of contact center technology ecosystems * Experience with payments operations and ...

RINGCENTRAL

Network Engineer, NetOps Infrastructure

Denver, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ... We're currently looking for Network Engineer, NetOPS Infrastructure Our data centers carry real ...

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Showing results 21-40

All JobsContact Center Engineer JobsContact Center Engineer Jobs in Colorado

Contact Center Engineer information

See Colorado salary details

$41K

$107K

$144.6K

How much do contact center engineer jobs pay per year?

As of Aug 15, 2026, the average yearly pay for contact center engineer in Colorado is $106,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $88,300.00 and $122,500.00 per year, depending on experience, location, and employer.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Colorado?

The most popular types of Contact Center Engineer jobs in Colorado are:

What are popular job titles related to Contact Center Engineer jobs in Colorado?

For Contact Center Engineer jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Contact Center Engineer jobs in Colorado look for?

The top searched job categories for Contact Center Engineer jobs in Colorado are:

Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $106,994 per year, or $51.4 per hour.

Senior Unified Communications Engineer - Cisco

Douglas County, CO

Castle Rock, CO • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 19 days ago

Douglas County (Nebraska) rating

8.8

Company rating: 8.8 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

143rd of 846 rated public administrative organizations

Job description

The Senior Unified Communications Engineer maintains, configures, and supports the Unified Communications environment, including system design, roadmap development, project implementation, upgrades, and hardware/software installation. The engineer also evaluates, and documents communication and collaboration architectures and solutions-such as phone systems, circuits, VoIP, cloud services, and related connectivity and integrations-to meet business needs.

Generally, the hiring range is 110,000-134,000 annually. Qualifications, education and experience as it relates to the position will be taken into consideration when determining hiring salary.

Your future is important to us.
Douglas County offers a comprehensive benefits package - including medical, dental, vision, and retirement plans - plus a wide range of additional resources to support your health, growth, and overall well-being.View the full Employee Benefits Guide. 

View the full job description here

ESSENTIAL DUTIES AND RESPONSIBILITIES: Key duties and responsibilities of the Senior Unified Communications Engineer position include, but are not limited to, the items listed below.

  • Ensure successful delivery to support strategic planning and initiatives
  • Improve organizational performance, and advance progress towards Douglas County Government goals. 
  • Work with County users, vendors, carriers, and technical staff on the implementation, optimization, and security of the Unified Communications environment. This includes troubleshooting core infrastructure and communication services such as call control systems, Contact Center and messaging platforms, collaboration tools, voice and video services, gateways, and all other Unified Communications applications. 
  • Carry out maintenance/upgrades on all Unified Communications infrastructure and end points. 
  • Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems. 
  • Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of Unified Communications and Contact Center tools. 
  • Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication with all stakeholders. 
  • Perform security review of Unified Communications Infrastructure and Applications. Maintains industry knowledge of various telecom technologies and phone services.
  • Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the art collaboration experience.
  • Lead the development and delivery of training relevant to area of expertise. 
  • Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs. 
  • Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management. 
  • Manage Unified Communications system logging and provide performance metrics.
  • Provide detailed runbook procedures and support documentation for routine maintenance on Unified Communications systems.
  • Manages accurate inventory of telecom related circuits and devices. 
  • Performs telephone and voicemail moves, adds, and changes as well as train other IT Staff on processes and procedures to perform Moves, Adds and Changes in the Unified Communication systems.
  • Offers advanced knowledge and experience in the area of Unified Communications.

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