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Call Center Operations Manager Jobs in Colorado (NOW HIRING)

Ocean Bay LLC

Call Center Manager (3684)

Denver, CO · On-site

Oversee and manage all aspects of employee conduct within the Call Center operations to include: * Performance Reviews. * Position Changes - (transfers, demotions, promotions). * Disciplinary and ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... operational insights . * Perform general administrative duties including: * Requesting and managing ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... operational insights . * Perform general administrative duties including: * Requesting and managing ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BDR Solutions LLC

Call Center Representative

Golden, CO · On-site

$17 - $19/hr

... operational insights . * Perform general administrative duties including: * Requesting and managing ... Operate standard office and call center equipment, including computers, phone systems, printers ...

BeloForm Craft

Call Center Agent

Denver, CO

Call Center Agent Location: Denver, CO Job Type: Full-time We are seeking a motivated and customer ... Collaborate with team members and management to resolve complex issues and improve service quality.

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All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Colorado

Call Center Operations Manager information

See Colorado salary details

$33.1K

$77.5K

$142.5K

How much do call center operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center operations manager in Colorado is $77,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are popular job titles related to Call Center Operations Manager jobs in Colorado? For Call Center Operations Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Colorado look for? The top searched job categories for Call Center Operations Manager jobs in Colorado are:
What cities in Colorado are hiring for Call Center Operations Manager jobs? Cities in Colorado with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in CO? For Call Center Operations Manager jobs in CO, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Colorado as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $77,484 per year, or $37.3 per hour.

Call Center Manager (3684)

Ocean Bay LLC

Denver, CO • On-site

Full-time

Posted 12 days ago

Job description

Ocean Bay, a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager.
Position Responsibilities:
  • Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified training programs.
  • Review, as part of the process, all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any other related contractual costs.
  • Develop, execute, and track training opportunities as needed for contract employees.
  • Oversee and manage all aspects of employee conduct within the Call Center operations to include:
    • Performance Reviews.
    • Position Changes - (transfers, demotions, promotions).
    • Disciplinary and Performance Action Reviews - (Written and Verbal Warnings, Corrective Action Notices (CAN), Suspensions and/or Terminations).
  • Manage the hiring processes and procedures for all new employees.
  • Generate monthly progress reports and provide a status on all associated performance measures as required by contract.
  • Review of Corporate expenditure and billing documents and reconcile with billable time and attendance of personnel.
  • Review and approve reports for personnel time and attendance.
  • Oversee and manage the Dispatcher Shift Bid process and develop related rules associated with an effective method.
  • Provide Federal Management operational effectiveness reports for special operations throughout the contract option year (examples of, but not limited to: (Holiday Event staffing, Operation Blue Surge - Staffing and Statistics, Large Sporting Events, Civil Disobedience (protests/riots/rally's), Political Gatherings (DNC/RNC/Debates/Presidential Visits).
  • Optimize dispatch program performance through recommendations and procedures that may increase the efficiency of operations.
  • Recommend equipment needs and replacement.
  • Radio and phone reports.
  • Electronic file review for all dispatch personnel - quality assurance program.
  • Radio/Phone and Alarm reviews (daily)
  • Assist in ensuring staff is attaining the required goals for dispatch operations.
  • Attend supervisory strategy and performance meetings regarding all areas of Call Center operations.
  • Create and oversee the Performance Management Plan for all contract employees within the Call Center.
  • Review, approve and/or amend Performance Reviews for all Contract Employees.
  • Review and approve training processes, personnel scheduling and attendance, and training requests.
  • Address all SOP issues to include, but not limited to, training and testing topics.
  • Review and approve all new SOP's containing Call Center procedures and policies.
  • Oversee the collecting of statistics for the Call Center as required.
  • Conduct special projects to include:
    • Notification projects
    • NCIC issues
    • Hit confirmations.
    • Validations, and proper use reviews
  • Maintain 24-hour day connectivity, either personally or through a designee, with the Call Center to provide direction and/or insight on ongoing issues and/or emergencies.
  • Act as liaison between contract and Federal staff for all activities of contract personnel, as needed or directed by corporate or Federal staff.
  • Review and approve all disciplinary actions and make recommendations to corporate.
  • Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center, for example, to include but not limited to, where the circuit breakers for the systems are located, and the service contractor's point of contact information.

Position Requirements:
  • High School diploma or GED
  • Any equivalent combination of education and experience that provides the applicant with the knowledge, skills and ability required to successfully perform the job. A typical way to obtain the knowledge and abilities would be:
  • At least 5-10 years of progressively responsible communications dispatching/supervisory experience in a comparable public safety dispatching center. Experience or other qualifications that demonstrate strong decision-making skills, excellent interpersonal communication and conflict resolution skills, and ability to successfully supervise, motivate, correct, train and evaluate assigned staff.
  • Knowledge of a 24-hour emergency communication center including familiarity with public safety functions and concerns and of the public safety communication's environment, demands, requirements and related laws, regulations, and systems.
  • Knowledge of principles and processes for providing customer services. This includes meeting established quality standards.
  • Industry Standard recognized cortication's relating to 911/Call Center Operator and/or Supervisor training.
  • Demonstrated ability to supervise a staff of 30-50 employees.

This position is located in Denver, CO.
Hiring Range: $75,000- $85,000.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

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