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Call Center Operations Manager Jobs in Colorado (NOW HIRING)

360 IT Professionals

Call Center Representative

Denver, CO

$16.50 - $20.50/hr

Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Familiarity with CRM Systems * Experience using IVR/ACD (Five9, Cisco, etc) Additional Information ...

Epic Personnel Partners, LLC

Be Seen First

Warehouse Operations Manager

Denver, CO · On-site

$65K - $70K/yr

  • Medical

  • Dental

  • Vision

  • PTO

The Operations Manager supports the DC Manager by overseeing daily distribution center operations, ensuring efficiency, compliance, and productivity. Responsibilities: * Manage warehouse operations ...

Serco

Call Center Rep - Temporary

Loveland, CO · On-site

$15 - $19.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will be a part of a large team supported by the Operations Manager. Our Ops Manager has over 20 ... As a Call Center Representative, you can expect to: * Receive inbound participant phone calls and ...

Enstrom

Seasonal Call Center Representative

Grand Junction, CO · On-site

$15 - $19.50/hr

As a Seasonal Call Center Representative at Enstrom Candies, you'll be a key part of delivering the ... DUTIES AND RESPONSIBILTIES: 1. Manage large amounts of inbound calls by answering incoming phone ...

Lennox International

RDC Operations Manager

Denver, CO · On-site

$107K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What Drives Success This manager leads a Regional Distribution Center and its integration in the ... The person in this position is responsible for the performance of distribution operations relative ...

Lennox International

RDC Operations Manager

Denver, CO · On-site

$107K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This manager leads a Regional Distribution Center and its integration in the Regional Distribution Network. The person in this position is responsible for the performance of distribution operations ...

Lennox International

RDC Operations Manager

Denver, CO · On-site

$107K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

What Drives Success This manager leads a Regional Distribution Center and its integration in the ... The person in this position is responsible for the performance of distribution operations relative ...

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Showing results 21-40

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Colorado

Call Center Operations Manager information

See Colorado salary details

$33.1K

$77.5K

$142.5K

How much do call center operations manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for call center operations manager in Colorado is $77,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are popular job titles related to Call Center Operations Manager jobs in Colorado?

For Call Center Operations Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Colorado look for?

The top searched job categories for Call Center Operations Manager jobs in Colorado are:

What cities in Colorado are hiring for Call Center Operations Manager jobs?

Cities in Colorado with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in CO?

For Call Center Operations Manager jobs in CO, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Colorado as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,484 per year, or $37.3 per hour.

Bilingual Call Center Representative

Peak Dental Services

Colorado Springs, CO • On-site

$18 - $19/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Peak Dental Services rating

7.2

Company rating: 7.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Bilingual Call Center Representative

Join our growing team at Peak Dental Services! Are you ready for an exciting career in customer service where you can make a real difference every day? Peak Dental Services is rapidly expanding, and we're looking for an enthusiastic Bilingual Call Center Representative to join our dynamic team full-time!

At Peak Dental Services, we believe in creating a supportive, inclusive work environment where you can thrive! We're a rapidly growing dental network with a clear vision for the future, and we need dedicated team members like YOU to help us reach our goals.

Schedule: Monday - Friday, 8:30 AM - 5:00 PM

Compensation: $18-$19/hr depending on experience

Benefits: We offer a robust benefits package that includes medical, dental, vision, PTO, paid holidays, 401k matching, short-term disability, long-term disability, life insurance, and EAP.

What You'll Do:

  • Answer inbound calls from new and existing patients
  • Schedule appointments and coordinate communication between offices and staff
  • Assist patients by answering questions, transferring calls, and updating account information
  • Work with multiple dental systems to efficiently manage appointment schedules
  • Maintain call quality standards and meet call center KPIs
  • Demonstrate exceptional customer service at all times, ensuring every patient feels valued

Qualifications:

  • 1+ years of recent experience as a Call Center Representative or in an administrative role
  • Bilingual in Spanish and English
  • Minimum typing speed of 40 WPM
  • Medical setting experience is a plus but not required
  • Strong written and verbal communication skills
  • A passion for customer service and helping others!

Pay Range: USD $18.00 - USD $19.00 /Hr.

What Peak Dental Services employees say

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