ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Colorado (NOW HIRING)

THE ONE GROUP Denver

Call Center Supervisor

Denver, CO · On-site

$23 - $24/hr

... operations of the Reservations Department, ensuring that agents are following procedures and ... time management skill, an admirable work ethic, upbeat attitude and the ability to use positive ...

Apply Early

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$20 - $21/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Good writing, time management, interpersonal, organizational, and communication skills * The ...

THE ONE GROUP Denver

Call Center Agent

Denver, CO

$15.50 - $20.25/hr

Our call center offers an excellent chance to transition from the restaurant while staying engaged ... Good writing, time management, interpersonal, organizational, and communication skills * The ...

360 IT Professionals

Call Center Representative

Denver, CO · On-site

$16.50 - $20.50/hr

Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Familiarity with CRM Systems * Experience using IVR/ACD (Five9, Cisco, etc) Additional Information ...

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

next page

Showing results 1-20

All JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Colorado

Call Center Operations Manager information

See Colorado salary details

$33.1K

$77.5K

$142.5K

How much do call center operations manager jobs pay per year?

As of Jul 4, 2026, the average yearly pay for call center operations manager in Colorado is $77,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a Call Center Operations Manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

How much do call center managers make in the US?

Call center operations managers in the US typically earn an average salary between $60,000 and $90,000 annually, depending on experience, location, and company size. Higher salaries are common in large organizations or metropolitan areas, and managerial roles often require strong leadership and communication skills.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What is the highest position in a call center?

The highest position in a call center is typically the Director of Call Center Operations or Vice President of Customer Service, responsible for overall strategy, performance, and management of the call center. These roles oversee multiple departments, set policies, and often require extensive experience and leadership skills.

What does an operations manager do in a call center?

A call center operations manager oversees daily operations, manages staff, ensures customer service quality, and implements processes to improve efficiency. They analyze performance metrics, coordinate training, and use tools like workforce management software to meet service goals.
What are popular job titles related to Call Center Operations Manager jobs in Colorado? For Call Center Operations Manager jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Call Center Operations Manager jobs in Colorado look for? The top searched job categories for Call Center Operations Manager jobs in Colorado are:
What cities in Colorado are hiring for Call Center Operations Manager jobs? Cities in Colorado with the most Call Center Operations Manager job openings:
What are popular job titles related to Call Center Operations Manager jobs in CO? For Call Center Operations Manager jobs in CO, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Colorado as of June 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $77,484 per year, or $37.3 per hour.
Call Center Representative

Call Center Representative

Advanced Dermatology

Aurora, CO • On-site

$18.50/hr

Other

Medical, Dental, Vision, PTO

Posted 15 days ago

Job description

Call Center Hourly Position

Classification: Hourly Pay Range: $18.50

Department: Call Center

Reports to: Call Center Supervisor

Call Center Essential Job Duties:

  • Taking calls in a multi-line phone system.
  • Managing high volume schedules for numerous providers.
  • Scheduling appointments and procedures for multiple providers and location.
  • Effectively dispatching calls to the appropriate personal.
  • Taking accurate messages with all necessary information and sending them to appropriate personal.
  • Verifying and updating patient information.
  • Verifying Referrals and Authorizations.
  • Processing and distributing faxes.
  • Tracking cosmetic packages.
  • Processing and logging payments for copays and cosmetic procedures/product.
  • Scanning and attaching documents.
  • Data Entry.
  • Various administrative tasks as required.

Competency

  • Answer phones.
  • Schedule, confirm, cancel and or reschedule appointments.
  • Resolve patient questions, and direct patients to the proper resources for further assistance with their questions or concerns.
  • Verifying and updating patient information including demographics and insurance.
  • Verifying Referrals and Authorizations for services.
  • EMR knowledge.
  • Data entry.
  • Know how to operate computers, phones, photocopiers, scanners, filing cabinets, and fax machines.
  • Proficient with written, communication and basic math skills.
  • Compliant with HIPAA and OSHA.

Education, Experience, and Licensing Requirements/Skills:

  • High School Diploma or GED.
  • Must be proficient with verbal and written communication.
  • Must be able to work in a fast-paced, high-volume environment.
  • Excellent multi-tasking skills and flexibility.
  • Experience with EMR (electronic medical records), HIPAA, insurance and referrals preferred.
  • Basic Computer Skills. (Microsoft Word, Excel, 50 to 80 wpm)
  • Spanish speaking preferred.

Supervisory Responsibility: This position has no supervisory responsibilities.

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands: This is largely a sedentary role; however, some scanning is required. This would require the ability to lift files, open filing cabinets and bend or stand as necessary.

Position Type and Expected Hours of Work: This is a full-time 40 hours position. Days and hours of work are between Monday through Friday, 8:00 a.m. to 5:01 p.m. Travel to other office locations as required.

Benefits: Full time employees are offered Medical, Dental, Vision coverage, paid holiday, vacation and sick leave.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Apply