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Call Center Operations Manager Jobs in Colorado (NOW HIRING)

SYS Integration

Call Center Sup/TL

Colorado Springs, CO · On-site

Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST ... The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based ...

360 IT Professionals

Call Center Representative

Denver, CO · On-site

$16.50 - $20.50/hr

Qualifications * Minimum of 1 year of experience in a call center * Strong phone and verbal ... Familiarity with CRM Systems * Experience using IVR/ACD (Five9, Cisco, etc) Additional Information ...

Milestone Technologies, Inc.

Data Center Manager

Denver, CO · On-site

$171K/yr

The Data Center Operations Manager is a hands-on leadership role responsible for the build-out and ongoing operation of a high-performance, enterprise-scale data center environment. This role is ...

Milestone Technologies, Inc.

Data Center Manager

Denver, CO · On-site

$171K/yr

Data Center Operations Manager Job Overview The Data Center Operations Manager is a hands-on leadership role responsible for the build-out and ongoing operation of a high-performance, enterprise ...

Soar Autism Center

Center Operations Director

Denver, CO · On-site

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Soar Autism Center

Center Operations Director

Denver, CO · On-site

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Milestone Technologies, Inc.

Data Center Manager

Denver, CO · On-site

$171K/yr

The Data Center Operations Manager is a hands-on leadership role responsible for managing the operations of a high-performance data center while leading a team to ensure reliability and efficiency ...

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Call Center Operations Manager information

See Colorado salary details

$33.1K

$77.5K

$142.5K

How much do call center operations manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for call center operations manager in Colorado is $77,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Call Center Operations Managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the highest salary in a call center?

The highest salaries for a Call Center Operations Manager can reach up to $100,000 or more annually, depending on experience, location, and company size. Senior managers with extensive experience and specialized skills in operations, leadership, and technology may earn higher compensation, often supplemented with bonuses and benefits.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level executive roles, specialized medical professionals, certain consulting positions, and some sales or trading roles in finance. These jobs often require advanced skills, extensive experience, and sometimes certifications, and may involve long hours or high-pressure environments.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What does a call center operations manager do?

A call center operations manager oversees daily operations of a call center, including managing staff, ensuring customer service quality, implementing policies, and meeting performance targets. They often analyze data, coordinate training, and use tools like workforce management software to optimize efficiency.

What's the highest paying call center job?

The highest paying call center jobs are typically senior management roles such as Call Center Director or Operations Director, which can earn six-figure salaries. These positions require extensive experience, leadership skills, and often involve overseeing multiple call centers or large teams.

What are the key skills and qualifications needed to thrive as a Call Center Operations Manager, and why are they important?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.
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What job categories do people searching Call Center Operations Manager jobs in Colorado look for? The top searched job categories for Call Center Operations Manager jobs in Colorado are:
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What are popular job titles related to Call Center Operations Manager jobs in CO? For Call Center Operations Manager jobs in CO, the most frequently searched job titles are:
Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Colorado as of June 2026, with employment types broken down into 1% As Needed, 85% Full Time, 11% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $77,484 per year, or $37.3 per hour.
Call Center Sup/TL

Call Center Sup/TL

Systems Integration, Inc.

Colorado Springs, CO • On-site

$19 - $21.46/hr

Full-time

PTO

Posted 23 days ago

Job description

Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry!
We are hiring a Call Center Sup/TL to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week.
This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate.
The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training.
Job Requirements:
SII is an equal opportunity employer, offering competitive pay
  • Must be a US citizen and be able to obtain a public trust clearance.
  • Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls.
  • Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems.
  • Excel at reading comprehension, understanding written communications in work related documents.
  • Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • 2 plus years call center supervisory experience and proven ability to lead a team of approximately 10+ Call Center Representatives.
  • Responsible for the development of direct reports through weekly coaching, and quality inspection.
  • BA Degree preferred.

and performance-based incentives, including paid vacation, 10 paid holidays per year.

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