ZipRecruiter

Log In

1

Call Center Operations Manager Jobs in Colorado (NOW HIRING)

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Soar Autism Center

Center Operations Director

Denver, CO

$80K - $100K/yr

The Center Operations Director (COD) role is a high-impact leadership position for someone early-to ... Managing the front desk and providing a warm welcome to clients, prospective clients and teammates

Concentra

Center Operations Director

Denver, CO

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Denver, CO

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Denver, CO

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

Concentra

Center Operations Director

Denver, CO · On-site

The COD leads and manages all center support staff and oversees the daily operations of the medical facility. The COD is also responsible for coordinating center activities, general facility ...

First Southwest Bank

Call Center Agent

Alamosa, CO

$13.50 - $17.75/hr

Manage large amounts of inbound and outbound calls in a timely manner Identify customers' needs ... Operations systems and functions Monitors support emails from website and distributes to ...

First Southwest Bank

Call Center Agent

Alamosa, CO

$18.45 - $20/hr

Manage large amounts of inbound and outbound calls in a timely manner Identify customers' needs ... Operations systems and functions Monitors support emails from website and distributes to ...

previous page

Showing results 41-60

All JobsCall Center Operations JobsCall Center Operations Manager JobsCall Center Operations Manager Jobs in Colorado

Call Center Operations Manager information

See Colorado salary details

$33.1K

$77.5K

$142.5K

How much do call center operations manager jobs pay per year?

As of Aug 17, 2026, the average yearly pay for call center operations manager in Colorado is $77,484.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $95,700.00 per year, depending on experience, location, and employer.

What does a call center operations manager do?

A Call Center Operations Manager oversees the daily operations of a call center to ensure high performance and customer satisfaction. They manage staff, implement policies, monitor key metrics, and work to improve efficiency and service quality. Their responsibilities include training employees, handling escalated issues, and ensuring compliance with company standards. Ultimately, they play a crucial role in achieving organizational goals by optimizing call center processes.

What are the key skills and qualifications needed to thrive as a call center operations manager?

To thrive as a Call Center Operations Manager, you need strong leadership, analytical, and process optimization skills, often backed by a degree in business or management and relevant call center experience. Familiarity with workforce management software, CRM systems, and quality assurance tools is typically required. Exceptional communication, conflict resolution, and motivational abilities help drive team performance and maintain staff engagement. These qualities are essential for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational targets.

What are some common challenges faced by call center operations managers, and how can they be addressed?

Call Center Operations Managers often face challenges such as high employee turnover, maintaining consistent service quality, and adapting to fluctuating call volumes. To address these, it's important to focus on robust training programs, establish clear performance metrics, and foster a positive team culture. Leveraging technology for real-time monitoring and workforce management can also help streamline operations and improve both agent and customer satisfaction. Proactive communication with team members and continuous process improvement are key strategies for success in this role.

What is the difference between Call Center Operations Manager vs Call Center Supervisor?

AspectCall Center Operations ManagerCall Center Supervisor
ResponsibilitiesOversees overall call center operations, strategic planning, and team managementManages daily team activities, monitors performance, and handles escalations
Required CredentialsBachelor's degree, experience in call center management, leadership skillsHigh school diploma or equivalent, experience in customer service, team supervision
Work EnvironmentOffice-based, strategic meetings, cross-department collaborationOffice or call center floor, direct team supervision
Industry UsageCommon in large call centers, BPOs, and corporate customer serviceFound in smaller call centers, retail, and service industries

The Call Center Operations Manager focuses on strategic oversight and overall performance, while the Call Center Supervisor handles daily team management and immediate customer service issues. Both roles are essential but differ in scope and responsibilities.

What are popular job titles related to Call Center Operations Manager jobs in Colorado?

For Call Center Operations Manager jobs in Colorado, the most frequently searched job titles are:

What job categories do people searching Call Center Operations Manager jobs in Colorado look for?

The top searched job categories for Call Center Operations Manager jobs in Colorado are:

What cities in Colorado are hiring for Call Center Operations Manager jobs?

Cities in Colorado with the most Call Center Operations Manager job openings:

What are popular job titles related to Call Center Operations Manager jobs in CO?

For Call Center Operations Manager jobs in CO, the most frequently searched job titles are:

Call Center Operations Manager jobs near you
Infographic showing various Call Center Operations Manager job openings in Colorado as of August 2026, with employment types broken down into 85% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,484 per year, or $37.3 per hour.

Call Center Work Study

Colorado Community College System Career Site

Aurora, CO • On-site

$17.50/hr

Full-time

Posted 3 days ago

New

Job description

Title: Call Center Work Study

Position Type: Work-Study

College: Community College of Aurora

Campus: CentreTech Campus

Location: Aurora

Salary Range: $17.50 per Hour

Who We Are:

The Community College of Aurora serves our diverse community by providing high-quality instruction and support services to prepare students for transfer and employment. We are particularly interested in applicants who demonstrate a commitment to working with individuals and groups from diverse backgrounds and identities, including, but not limited to, socioeconomic status, culture, sexual orientation, gender identity and expression, disability, multilingual learners, veterans, non-traditional students, race, and ethnicity.
More than 20 languages and 60 countries are represented at CCA. In addition to traditional degree and certificate programs, CCA offers non-credit professional development courses, customized training, and economic and workforce development resources to employer partners and individual professionals seeking to enhance the capacity and productivity of their workforce or expand their own knowledge and skills. The college centers diversity, equity, and inclusion, and we actively seek employee partners who want to join us in reducing outcome gaps among our diverse student population.

Job Summary:

The Call Center Work-Study role primarily involves phone-based communication with students and community members. The Call Center is dedicated to delivering an exceptional service experience to every person we assist. We achieve this by listening attentively and impartially, treating everyone with respect, and providing prompt, accurate, and thorough responses.

Duties & Responsibilities:

  • Answer incoming phone calls in a timely and professional manner
  • Provide quality customer service
  • Assist students with the getting started process and questions about CCA
  • Knowledgeable of school policies & procedures
  • Informed about campus closures, events, and other happenings on campus
  • Data entry as assigned
  • Supporting with call campaigns as assigned

Minimum Qualifications:

  • Excellent Customer Service Skills
  • Team worker
  • Flexible
  • Quick Learner
  • Motivated
  • Patience
  • Reliable
  • Work-Study Eligible

Work-Study Eligibility Requirements
This position is available exclusively to CCA students who are eligible to participate in the Federal Work-Study program. If you are unsure whether you qualify for work-study, please contact the Financial Aid Office at 303-360-4709 or email financialaid@ccaurora.edu for assistance.
Work Study Eligibility Requirements:

  • Must have a completed FAFSA on file
  • Must be enrolled in a minimum of six (6) credit hours
  • Must not have already earned a first bachelor’s degree
  • Must be pursuing an eligible program of study

Selection Process:

All submitted applications will undergo an initial review to verify work-study eligibility. Applicants who meet the eligibility requirements will have their applications forwarded to the hiring manager for consideration. The hiring manager will contact selected candidates to schedule an interview.
Applicants who do not meet work-study eligibility requirements will not be advanced in the selection process. Questions regarding work-study eligibility should be directed to the Financial Aid Office.

Application Instructions: 

By applying for this announced position, applicants certify that all statements, information, and documents provided are true, complete, and correct to the best of their knowledge and are made in good faith. Applicants further understand that omissions, misleading statements, false or untrue information, or any attempt at fraud or deceit in any manner connected with this application and/or subsequent testing may result in their not being considered for employment with the Community College of Aurora; may constitute grounds for discipline and/or termination after hire; and/or may constitute grounds for further action pursuant to applicable law.

Apply