Call Center Operations Manager Jobs in Colorado (NOW HIRING)

About Christy Sports:

At Christy Sports, we believe Outside is Better. Its not just a motto, its a fact. It makes people happier, healthier, and more connected. Thats why we go out of our way to help people experience the mountain lifestyle by building authentic relationships, offering humble expertise, and sharing a genuine love for what we do. Driven by our unmatched passion for the outdoors, we are always advancing. In-store and online, within our industry, and with the communities we serve, we bring a spirit of innovation to every aspect of what we do. We were founded in Colorado in 1958, but weve been chasing adventure for much longer. Skiing and snowboarding arent just a job for us, its a lifestyle. No matter your level, we strive to give you the best experience possible and invite you to experience the joy of mountain life and sport with us.

Headquartered in Lakewood, Colorado, Christy Sports is one of the leading outdoor specialty retailers in the nation with more than 50 locations in Colorado, Utah, Washington, and Montana. In addition to offering a broad selection of retail merchandise in its stores and through multiple e-commerce sites, Christy Sports is a leading provider of Rental and Equipment Services. During the winter off-season, the Company operates highly professional outdoor businesses including Patio Furniture & Cycling to inspire further and enable Christy Sports guests healthy lifestyles, and to leverage its operational infrastructure and passionate employee base.

Share the stoke for the Christy Sports Values.

We are welcoming - We meet people where they are without judgement. Whether they're seasoned veterans, first-timers, locals, or vacationers, they trust us to set them up for success with quality equipment and great service.

We are ambassadors of lifestyle -We love what makes the mountain lifestyle special: the people, the environment, and the communities. We want our guests to discover and love the mountain lifestyle as much as we do.

We are rooted in experience -By keeping the history of our roots alive, we maintain the quality service, authenticity, and expertise that our guests value and what made us special in the first place.

We are one team -We make our company a great place to work by collaborating, problem-solving, being accountable, and recognizing our accomplishments. We are each unique contributors to a greater whole.

We are always evolving -Our customer* expectations continue to evolve. To meet their needs, we must evolve to stay relevant. We embrace change and always look for the next evolution of what we can do. *Internal & External

Summary Description: As our Distribution Center Manager, you are the engine behind getting the right gear to the right place at the right time. You will oversee the efficient flow of merchandise to 50+ stores within an Omni-Channel Distribution Center Campus. You will have full leadership and accountability for the operational, people, quality, safety, and fiscal requirements of Order Fulfillment, Replenishment, Receiving, Shipping, Reverse Logistics, Inventory Control, Customer Returns, and support functions. Working closely with the Supply Chain Leadership Team, Merchandise Planning, Store Operations and Finance, you will drive improvements in speed, cost, and service.

You will inspire your team to deliver strong operational resultsexceeding customer expectations, fostering innovation, and developing a high-performing team. If youre someone who thrives in a dynamic environment, loves solving complex operational challenges, and believes that how we treat our people is just as important as the numbers we hitwed love to meet you.

Job Responsibilities:

Lead with Purpose People & Culture

• Driving the business forward by harnessing the collective talents and efforts of self and others

• Communicating clear goals, expectations, and standards on an ongoing basis across all levelsdirect reports, support teams, associates, cross-functional partners, and senior leadership

• Empowering team members to deliver results against established goals and priorities while fostering an environment where everyone can do their best work

• Ensuring the DC reflects the Christy Sports culture by actively participating in and supporting initiatives that uphold our Mission, Vision, and Values

• Investing in training and development for teams and associates to build strong internal talent pipelines and succession plans

Drive Operational Excellence & Innovation

• Ensuring the DC Campus operates according to industry best practices across Innovation, Efficiency, Customer Service, Quality, People, and Safety

• Collaborating with key partners to develop annual plans, including operational and capital budgets, BC/DR plans, site goals, headcount projections, and DC labor plans

• Continuously improving operations and driving innovation through industry benchmarking, adoption of new technology and automation, and disciplined capital allocation

• Applying sound production performance standards and quality goals to drive team and Company results

• Using data analysis and management frameworks to maintain or exceed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

• Planning and executing strategies for seasonal and peak volume fluctuations to optimize workforce deployment and labor costs

• Applying knowledge of how material handling systems and DC software interact to optimize product flow through the facility

• Ensuring operational alignment with site support functions, including Merchandise Planning, HR, Digital, IT, Inventory, and Finance

• Partnering with the Director of Distribution & Logistics to provide tactical support across ongoing processes, short- and long-term projects, and daily operations

• Maintaining the security and safety of all team members, product, and Company property and equipment

• Building and maintaining collaborative, productive relationships with Merchandise Planning, Store Operations, Digital, and third-party vendors through effective problem-solving and forward-thinking solutions

Personal Attributes:

• A natural leader who scales well in fast-paced, fluid environmentsequally effective working independently and collaboratively

• Sharp business acumen grounded in a relentless customer focus

• Strategic yet hands-on; logical, objective, and innovativewith a talent for developing others and building high-performing teams

• An entrepreneurial mindset that thrives on change and moves with urgency

• Exceptional communicator with the ability to influence at every level of the organization

• A coach at heart who lifts up others and continuously strengthens the leadership capabilities of those around you

• Executive presence and polishconfident engaging with senior leaders while remaining approachable and authentic

• Tenacious and tactful; knows when to push and when to pivot

• Self-assured, curious, and a demonstrated lifelong learner

Required Skills/Abilities:

• Minimum of 10 years progressive leadership experience in a production/processing/retail environment or equivalent.

• Previous management experience in direct-to-consumer, retail, and omni-channel environments

• Ability to manage multiple strategic business priorities concurrently.

• Excellent written and verbal communication skills.

• Must possess a valid US Drivers License with a clean MVR

• Must be able to stand for extended periods and lift/carry a minimum of 50lbs

• Proficient in Microsoft Office applications

• Ability to work flexible/extended hours, including evenings and/or weekends as needed

• Strong understanding of retail operations, distribution, logistics, inventory control, and accounting practices

The Perks and Benefits:

• Free Employee Ski Pass

• Medical, Dental, and Vision insurance

• Employer Paid Basic Life Insurance and AD&D

• Voluntary Life Insurance (Employee/Spouse/Child)

• Health Care and Dependent Care Flexible Spending Accounts

• 401(k) Retirement Savings Plan with Company Match

• Paid Time Off

• Paid Sick Time

• Paid Parental Leave

• Short-Term and Long-Term Disability

• Employee Discounts (ski, retail, outdoor industry and much more!!)

Equal Opportunity Employer:

Christy Sports is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

Budgeted range starts at: $75,000 - $85,000 annually. Actual pay will be adjusted based on experience.

**Bonus eligible based upon company performance indicators

WORKING CONDITIONS

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 75 pounds. (Request help with heavy or awkward boxes/products). Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; climb stairs and ladders, stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to walk.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.