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Contact Center Engineer Jobs in Arizona (NOW HIRING)

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Genesys Engineer

Phoenix, AZ · On-site +1

In this role, you will help build and optimize omnichannel contact center solutions, partner with ... Work closely with Engineering, Infrastructure, and other technical teams to deliver scalable ...

Conch Technologies Inc

Avaya Engineer ( AI/ML )

Phoenix, AZ · On-site

$96K - $132K/yr

Avaya Engineer ( AI/ML ) Location: Phoenix, AZ, Charlotte, NC, and Sunrise, FL ( Onsite 5 days a ... Experience with Five9 Contact Center Platform * Experience with contact center call routing and ...

Conch Technologies Inc

AI/ML NLP Engineer

Phoenix, AZ · On-site

Experience with Five9 Contact Center Platform * Experience with contact center call routing and ... Support DevOps processes utilizing GitHub, GitHub Actions, and CI/CD pipelines Ideal Candidate A ...

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Contact Center Engineer information

See Arizona salary details

$36.3K

$94.8K

$128.1K

How much do contact center engineer jobs pay per year?

As of Aug 11, 2026, the average yearly pay for contact center engineer in Arizona is $94,822.00, according to ZipRecruiter salary data. Most workers in this role earn between $78,300.00 and $108,600.00 per year, depending on experience, location, and employer.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Arizona? The most popular types of Contact Center Engineer jobs in Arizona are:
What are popular job titles related to Contact Center Engineer jobs in Arizona? For Contact Center Engineer jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Contact Center Engineer jobs in Arizona look for? The top searched job categories for Contact Center Engineer jobs in Arizona are:
Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Arizona as of August 2026, with employment types broken down into 68% Full Time, 13% Part Time, 2% Temporary, 15% Contract, and 2% Nights. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $94,822 per year, or $45.6 per hour.

AI/ML Contact Center Engineer

Conch Technologies Inc

Phoenix, AZ • On-site

Contractor

Re-posted 5 days ago

Job description

Hi,
 
AI/ML Contact Center Engineer (Python/Java) – Multiple Openings
Duration: 12+ Months Contract 
Phoenix, AZ
Charlotte, NC 
Sunrise, FL 

Required Skills
We are seeking experienced Software Engineers with strong expertise in Python or Java development and hands-on experience building AI-powered Contact Center solutions.
Must-Have Experience
Strong development experience in Python and/or Java
Experience with API development and Microservices Architecture
Hands-on experience with AI/ML and Natural Language Processing (NLP)
Experience working with GitHub, GitHub Actions, and CI/CD pipelines
Experience with Five9 Contact Center Platform
Experience with contact center call routing and orchestration
Hands-on experience anyone of below with:

Google Cloud Platform (GCP)
Google Contact Center AI (CCAI)
Google Intelligent Virtual Agent (IVA)
Voice Analytics and Conversational AI solutions
 
Thanks and Regards,
 
Naveen
 US IT Recruiter
Conch Technologies Inc,
6750 Poplar Ave # 711, Memphis, TN. 
Direct: 901-317-3454
Email: naveeng@conchtech.com